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We are looking for Tier 2 Support Engineer to join the team!

The role's success hinges on collaborative support from all stakeholders, leveraging existing documentation, and active involvement in new design and specification initiatives. Ensuring all tasks are executed with a strong focus on application security is paramount. Addressing unprotected application and web service vulnerabilities is crucial, as they are commonly exploited avenues for hackers to access critical data and disrupt business operations.

Proactively enhancing the efficiency of both production and development environments is a key responsibility. Additionally, serving as the primary point of contact during emergencies, especially within Major Incident Management workflows, and acting as a liaison between Developers and Support teams are integral aspects of the role.

Identifying opportunities for automating manual tasks and enhancing processes further strengthens our operations.

Responsibilities:
Provide multi-channel customer support to ensure timely issue resolution and customer satisfaction.
Conduct training sessions for new team members and actively participate in the onboarding process.
Offer insights on application and infrastructure scalability to development and DevOps teams.
Collaborate with internal teams and external vendors to troubleshoot and resolve complex issues.
Monitor application performance using specialized tools and contribute to the development of new monitoring solutions.
Work with R&D and DevOps to conduct Root Cause Analyses (RCAs) and develop Standard Operating Procedures (SOPs).
Document findings and collaborate with the Knowledge Manager to create and update Knowledge Base articles.
Develop scripts to automate repetitive tasks and streamline information gathering processes.
Gain involvement in code and development activities to enhance infrastructure understanding and provide recommendations as needed.
Assist in regression testing for critical issues and participate in the testing of new integrations and features.
Report identified bugs after successful replication and investigate malicious attempts, taking appropriate actions based on findings.

a leading platform for IT professionals, powered by AIT (Artificial Intelligence Technology). We are committed to empowering IT professionals and businesses with innovative tools to streamline operations, enhance efficiency, and drive growth.

Role Overview:
To always ensure best-in-class uptime, were looking for an experienced System Administrator to join our cloud-based company!

Your role will be to build, configure, and manage internal systems, and networks on-premises and in the cloud. You will be part of a team that owns network, security and cloud applications that allow the organization to run optimally.

Key Responsibilities:
Manage networks and development infrastructure, while consistently implementing organizational IT best practices
We take IT seriously and expect that our system administrator will keep all internal IT assets, infrastructure, and networks always secure
Manage Azure AD & Office 365 environments
Manage Intune automation and app deployment
Maintain SaaS applications infrastructure
Work closely with the Cyber security team, troubleshooting and resolving networks and applications.

We are seeking for Junior IT HelpDesk
You will be working in a fast-growing, dynamic environment with cutting-edge technologies.
Responsibilities:
Maintain and improve the companys systems infrastructure while focusing on security protocols.
Provide professional service and support for end users and colleagues in all our sites.
Work on complex and escalated support issues.
Work in a fast and dynamic environment.
Create/terminate users and virtual working environments (onboarding/offboarding procedures and automation).

A Fin-Tech Startup, an established market leader in the fields of payroll and finance, is looking for a DevOps and cloud Operations Engineer, to maintain multiple and complexed web application over AWS.

We are looking for an Infrastructure Team Lead to join the team!
As Infrastructure Team Lead , you will manage the team's expansion and optimization of our infrastructure to meet the escalating demands of our rapidly growing customer base. Your role will be pivotal in scaling, monitoring, and automating deployments across our tech stack, ensuring high availability, low latency, and robust security measures.

Responsibilities:

Lead a team built of DevOps Engineers, SRE Engineers & DBA. Fostering a collaborative culture and aligning with the company's vision.
Implement and maintain monitoring solutions to proactively identify performance bottlenecks and optimize infrastructure components.
Conduct regular performance reviews and implement improvements to ensure optimal system efficiency.
Oversee the management and scaling of cloud-based infrastructure to support rapid growth.
Ensure high availability and disaster recovery capabilities.
Designed and deployed scalable, secured, and highly available cloud infrastructure.
Implement and maintain CI/CD pipelines, promoting faster and more reliable deployment processes.
Implement tools to detect and resolve system issues proactively. Ensure optimal performance and scalability.
Collaborate closely with stakeholders in designing, implementing, and troubleshooting production services.
Collaborate with security teams to ensure the infrastructure complies with industry standards and regulatory requirements

looking for a talented DevOps Engineer who will take an active role in shaping the future of our cloud infrastructure.

In this position, you will implement crucial DevOps tasks and lead our efforts to drive cost efficiency and financial optimization across our cloud operations.
If you bring a solid background in DevOps practices, an analytical mindset geared towards cost-saving opportunities, and a desire to foster growth within our team, wed love for you to join us.

What youll do
Implement DevOps tasks and assist team members as part of the teams ongoing development
Identify cost saving opportunities and monitor and analyze cloud costs
Create cost reports and dashboards and promote FinOps culture in the R&D department
Stay updated on AWS cost management tools and best practices
Support and mentor DevOps team members
What you bring

the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, transforming the hospitality industry with innovative solutions.

Today, has 15 offices and 700+ team members across the globe.

The For Hosts Lite Customer Experience Specialist's responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.

This role will be expanding into a Shift Manager role within a few months following the necessary certification.

The perfect Customer Experience Shift Manager has a strong technical orientation and is eager to help, has very strong communication skills, and is not afraid of being creative and thinking outside the box.

Responsibilities
Responding to customer queries in a timely and accurate way, via email mostly but can also be via virtual meetings.
Providing step-by-step technical help, both written and verbal, with great attention to detail.
Troubleshooting customer issues, solving problems, and helping with queries about their account.
Managing and supervising remote team members by assigning tasks and reviewing their compliance with the shifts needs.
Work closely with the Operations and Management Teams to provide help in managing escalations, Support Specialists' schedules within their shifts, and meet the KPIs protocols.
Work closely with the Team Leader/s to continuously improve and support the department's goals and shift operations.