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As a Backend Developer, you will be involved in all stages of production from architecture, designing, coding, deploying and maintaining.

End-to-end development
Contribute to technological and architectural decisions
Work collaboratively with professional developers, Designers, and Product Managers to deliver a high-quality product.
We are using: .net core C#, mongodb, redis, kafka, rds-postgres, kubernetes, graph-db Arango DB, python (our cli), fully CI/CD, terraform, docker

Were seeking an AI Innovation Security Researcher to serve as the critical link between our AI development team and our security experts. In this role, you will:

Translate real-world security challenges into AI-driven solutions
Shape prompt strategies and model workflows for security use-cases
Contribute to AI system developmenthelp architect, prototype, and iterate on models and pipelines
Design and execute rigorous benchmarks to evaluate the performance of security-focused AI tools
Your work will power capabilities such as automated exploitability checks for SAST/SCA findings, AI-guided remediation of container vulnerabilities (e.g. Dockerfile misconfigurations, unsafe downloads), and detection/analysis of data leaks. Youll also help amplify our thought leadership by authoring blogs and delivering conference talks on cutting-edge AI-security topics.

Key Responsibilities

Research & Benchmarking

Define evaluation frameworks for AI models tackling security tasks
Build test suites for exploitability analysis (e.g. proof-of-concept generation, severity scoring)
Measure and report on model accuracy, false-positive/negative rates, and robustness
AI Collaboration & Development

Work with ML engineers to craft and refine prompt templates for security scenarios
Contribute to model architecture design, fine-tuning, and deployment workflows
Investigate model behaviors, iterate on training data, and integrate new AI architectures as needed
Security Expertise & Tooling

Apply deep knowledge of static and software composition analysis (SAST/SCA)
Analyze container build pipelines to identify vulnerability origins and remediation paths
Leverage vulnerability databases (CVE, NVD), threat modeling, and risk assessment techniques
Content Creation & Evangelism

Write technical blog posts, whitepapers, and documentation on AI-driven security solutions
Present findings at internal brown-bags and external conferences
Mentor teammates on AI security best practices

Were looking for an innovative engineer to join our team and help build, optimize, and expand the capabilities of our Rust-based SAST engine. This role involves close collaboration with a multidisciplinary team, contributing to the performance, functionality, and language support of the engine.

Key Responsibilities

Develop & Optimize: Enhance and maintain the Rust-based SAST engine, ensuring high performance and reliability.
Collaborate: Work closely with the SAST team to implement features and extend support for additional programming languages.
Design & Architecture: Participate in technical discussions, contributing to architecture and design decisions for the SAST engine.

As a Senior DevOps Engineer, you will provide strong technical skills, increase operational efficiency, you will design and implement scalable systems that will keep Cycode running smoothly, and support our significant business growth. You will join an innovative, high-performance R&D department and work with cutting-edge technologies in a dynamic and agile environment.

Our technology stack:

Multi-cloud (AWS, GCP, Azure)
Kubernetes (Native, GKE, EKS, K3S, AKS)
Code (Python, Node.js, Go, Bash)
Databases (MongoDB, ArangoDB, Postgres, Prometheus, BigQuery)
CI/CD (GitLab CI, CircleCi)
IaC (Terraform)

For many of us theres that one podcast we never miss, and video content is part of our daily routine, whether its professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here, we know it well. Thats exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.
Our technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.
About the Engineering Team Were a team of smart, curious engineers building scalable, reliable systems that power content creation for millions. We work with modern web technologies, tackle real-world challenges in distributed systems, and keep things practicalno overengineering, just solid solutions. If you love solving tough problems, moving fast, and building tech that creators actually use, youll fit right in.
On your day to day In this role, you will provide first-line IT support for software, hardware, and network issues, assist new employees with setup, equipment, and account access, and troubleshoot and repair laptops, peripherals, and common connectivity problems. You will also learn to configure and support tools such as Google Workspace, Identity Provider (IdP), and Mobile Device Management (MDM), while supporting onboarding and offboarding processes. Additionally, you will collaborate with the security team on IT security best practices and gain exposure to automation tools and scripting to help improve workflows.

We are growing rapidly and looking for passionate, talented individuals to join our dynamic team.
Strategic Leadership

Refine and implement a comprehensive customer support strategy aligned with company goals and customer needs.
Refine and report on key performance indicators (KPIs) and service level agreements (SLAs) for the support organization.
Analyze support metrics and customer feedback to identify trends, areas for improvement, and opportunities for proactive support.
Collaborate with Customer Success, Product, Engineering, and Sales teams to ensure seamless customer journeys and effective issue resolution.
Stay abreast of industry best practices in customer support and application security trends.
Team Management & Development

Recruit, train, and mentor a team of highly skilled and customer-focused support professionals.
Foster a culture of continuous learning, professional development, and customer advocacy within the support team.
Conduct regular performance reviews and provide constructive feedback to team members.
Ensure adequate staffing levels and efficient resource allocation to meet customer demand.
Technical Excellence

Develop and maintain in-depth knowledge of Cycode to effectively troubleshoot and resolve customer issues.
Stay updated on product enhancements, new features, and industry best practices
Serve as a technical escalation point within the Global Support Team
Operational Excellence

Optimize support processes, workflows, and tools to improve efficiency, effectiveness, and customer satisfaction.
Oversee the management of our knowledge base, FAQs, and self-service resources to empower customers.
Implement and manage support technologies (e.g., ticketing systems, remote support tools).
Handle escalated customer issues and ensure timely and satisfactory resolution.
Develop and maintain documentation for support procedures and policies.
Customer Experience

Champion a customer-centric approach throughout the organization.
Act as a voice of the customer within the company, advocating for product improvements and enhancements based on support insights.
Proactively identify opportunities to enhance the customer experience and build strong customer relationships.

we are seeking an experienced and highly motivated Support Engineer to join our dynamic Support team. As a Support Engineer, you will play a critical role in ensuring the success of our customers by providing technical support and delivering solutions to issues raised by customers. You will work closely with our customers, as well as collaborate with cross-functional teams to enhance the overall customer experience.

Responsibilities:

Customer Support:

Provide high-quality technical support to customers via various channels (email, chat, phone).
Troubleshoot and resolve issues promptly and effectively.
Collaborate with customers to understand their needs and provide tailored solutions.
Technical Expertise:

Develop and maintain in-depth knowledge of Cycode to effectively troubleshoot and resolve customer issues.
Stay updated on product enhancements, new features, and industry best practices.
Problem Resolution:

Analyze and diagnose technical issues reported by customers and provide timely resolutions.
Escalate issues to the development team when necessary, providing detailed information for efficient problem resolution.
Document troubleshooting steps and solutions for internal and external knowledge bases.
Customer Advocacy:

Advocate for customer needs and collaborate with internal teams to address and prioritize product bugs and product improvements.
Continuous Improvement:

Contribute to the development of documentation to streamline support processes.

We are looking for a CSM with a proven track record to join our Customer Success team. This role reports to the Director of Customer Success and is a strategic member of our team. In this role, you will be working with Fortune 500 companies to manage the customer relationship throughout the customer lifecycle while actively driving value for customers. Your main goal is to understand customers pain points and help them achieve the business outcomes based on your experience and capabilities. To be successful in this role, you must have experience in software development and/or application security. You must be able to articulate technology in both technical and non-technical terms; that is, you should be able to have strategic conversations with C-level executives as well as perform technical deep dives with operational engineers.



Key Responsibilities



Serve as the primary point of contact for our customers, building strong relationships and ensuring their success with our product(s)
Manage multiple accounts, from mid-sized enterprises through Fortune 500 companies, across different industries
Understanding the customers pain points, compelling events, business goals and objectives, success measures, and desired outcomes, drive the customer to success
Onboard new customers; increase product adoption and usage across your full customer base; ensure timely renewals while minimizing churn; and uncover additional opportunities for solving customer problems which lead to expansion
Align with technical stakeholders and executive decision-makers within our customers organizations, and conduct activities like regular project calls, periodic business reviews (QBRs, EBRs, etc.) to continuously drive new value and demonstrate the existing value to drive that relationship through
Act as a client advocate within the company by collaborating with internal teams, such as product development and customer support, providing feedback to help improve our product and services, and ensuring clients' needs are met
Ensure clients are trained on the platform, educating them on how to best administer and optimize their usage of our platform to drive ROI and real business impact and receive ongoing support
Proactively promote and educate customers on new features and capabilities added to the platform
Capture and document the specific use cases, configurations, and other factors related to the customers instance of throughout the customer lifecycle
Create advocacy and evangelism opportunities for customers