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abra professional services is seeking a Senior System Administrator We are looking for a skilled Senior System Administrator to manage, maintain, upgrade, and secure enterprise IT infrastructure, including cloud, hybrid, networking, and cybersecurity environments. This role requires deep technical expertise, extensive hands-on experience, and a broad understanding of IT infrastructure, networking, cloud architecture, and information security. A full-time on-site position based in Tel Aviv, Israel. Key Responsibilities:
* Manage, maintain, and upgrade end-to-end user environments and organizational IT infrastructure.
* Lead and manage cloud and hybrid environments, including Microsoft 365 and Azure.
* Manage and harden the organization’s information security environment, including implementation and administration of XDR systems and Fortinet products.
* Take ownership of the organizational network infrastructure, including routing, network security, switches, controllers, and wireless networks.
* Provide professional support and guidance to technicians and help desk teams.

We are international Multi-Cloud experts, utilizing the power of the cloud for smart digital transformation. With 5 sites over 4 continents around the globe, +450 experts, +1000 customers, and +30 years of proven experience, our mission is to deliver the best Multi-Cloud service to our customers, accelerate their business and help them grow. As tech-savvies, To help our customers stay on top of their game, our teams are constantly developing new strategies and tools that will help them improve cloud performance, spending, visibility, control, and automation. Our cloud experts will make any digital transformation a quick, smart, and easy process.

We are looking for an Onboarding & Implementation Lead to own and scale the onboarding experience across both SMB and Enterprise customers. This is a highly customer-facing role that combines project management , customer consulting, operational excellence, and technical problem-solving. You will be responsible for guiding customers from contract signature to successful activation, ensuring they reach value quickly and confidently. You will lead onboarding engagements for Enterprise customers, support complex SMB implementations, and proactively drive onboarding completion across our broader customer base. You'll work closely with Customer Success, Sales, Product, Support, and our Onboarding manager to deliver a seamless customer experience and continuously improve our onboarding processes. What you’ll own Enterprise Customer Onboarding
* Lead onboarding and implementation projects for Enterprise customers.
* Serve as the primary point of contact throughout the onboarding journey.
* Manage onboarding plans, timelines, risks, dependencies, and stakeholder communication.
* Ensure customers successfully reach onboarding completion and first value. Complex SMB Implementations
* Support SMB customers requiring additional guidance or technical assistance.
* Act as an escalation point for onboarding-related challenges and blockers. Customer Activation & Onboarding Completion
* Proactively monitor onboarding progress across active accounts.
* Drive customers toward onboarding completion and activation milestones.
* Reduce onboarding drop-off and improve onboarding completion rates. Onboarding Operations & Process Improvement
* Continuously improve onboarding workflows, playbooks, and customer communications.
* Identify opportunities for automation and operational efficiencies.
* Increase visibility into onboarding status, risks, and bottlenecks. Cross-Functional Collaboration
* Partner closely with Customer Success, Sales, Product, and Support teams.
* Work alongside our Onboarding Specialist to ensure smooth execution and operational excellence.
* Surface onboarding friction points and implementation challenges to internal stakeholders. Industry & Domain Expertise
* Develop expertise across Chargeflow's PSP ecosystem, including Stripe, Shopify Payments, PayPal, Adyen, and other payment providers.
* Understand dispute management best practices across different merchant verticals and business models.
* Act as a trusted advisor during onboarding by helping customers adopt industry best practices.