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As a OCI Cloud DevOps Engineer , you will be a part of cloud migration to OCI.

we are looking for passionate DevSecOps and talented individuals with a strong background in cloud-based applications and infrastructure to join our team and help shape the future of cybersecurity.

In this position you will:

Design, implement, and maintain robust security measures across our cloud environments, protecting our services and data against evolving threats.
Collaborate with software development and DevOps teams to secure products, CI/CD pipelines, and production environments.
Become an integral part of an autonomous, cross-functional agile team.
Partner with engineers, product owners, and designers to tackle complex cybersecurity challenges.
Engage with a team of experienced engineers in a fast-paced CI/CD environment using cutting-edge technologies.
Take ownership of projects from conception through development, quality assurance, and deployment.
Work in a dynamic environment that supports personal and professional growth.
Requirements:

Maintain and build a large-scale, highly available cloud infrastructure focusing on K8S.
Improve resiliency and cost efficiency of our cloud infrastructure.
Automate tasks and error-handling scenarios.
Develop and adopt new tools to make Development and Operations processes more efficient.
Collaborate with developers to optimize service performance, reliability, and scale.
Evolve and maintain AWS infrastructure by improving and adopting new services.
Maintain availability by participating in DevOps on-call shifts.
Mentor DevOps engineers.

We are looking for a DevOps engineer to join the team.

Responsibilities


Own operational responsibility for the application and platform layers in a critical SLA.
Oversee and own overall production - deployments, maintenance, and enhancements.
Ensuring Production SaaS platform high availability working with various teams.
Improve our systems, deployments, operations, and overall cloud activities.
Responsible for deployment, tools, troubleshooting, and performance tuning.
Manage incidents
Focusing on root cause analysis, prevention measures, and knowledge transfer.
Develop and maintain processes, documentation, and automation.
Platform maintenance and testing initiatives.

We seek an experienced SVP of Engineering to lead our R&D & Data teams and drive technological innovation. The SVP of Engineering owns the creation of a roadmap for design, development and operationalization of a high-quality data strategy, including data architecture, processes, and data quality framework - driven by the current and strategic operational and analytical business information needs organization-wide, and is based on formal concepts, principles, and techniques.



Responsibilities:

Lead Engineering and Data teams and take full responsibility for product development.
Develop and implement a technology strategy aligned with the company's vision.
Lead and optimize development processes, including Agile/Scrum methodologies.
Be responsible for making decisions on architecture, infrastructure, and development tools.
Collaborate closely with senior management and participate in strategic decisions.
Work closely with product and operations teams to create organizational synergy.
Manage technology budgets and resources while prioritizing projects.
Evaluate and implement appropriate data science tools, platforms, and technologies to streamline processes and enhance data-driven marketing capabilities.

We are seeking a skilled Senior Technical Support Engineer to join our team in Israel.

In this role, you will play a crucial part in supporting our customers throughout their journey, from presale consultations to post-sale technical support. You will work closely with our R&D engineers to ensure seamless integration and resolution of technical issues. Additionally, the role will involve aspects of solution engineering, where you will contribute to designing and implementing tailored solutions for our clients.

Diagnose and Troubleshoot: Use your analytical skills to diagnose issues within web applications, employing various tools and techniques to identify the root causes of problems.
Customer Support: Serve as the first point of contact for customers experiencing issues with web applications. Provide timely and empathetic support via ticket/phone.e
Technical Documentation: Create and maintain detailed documentation of common issues and solutions to enhance the customer support process. This includes knowledge base articles, FAQs, and troubleshooting guides.
Continuous Learning: Stay updated with the latest industry trends, tools, and technologies related to web application development and security to provide knowledgeable support
Working with R&D: Collaborate with the Research and Development (R&D) team for in-depth technical issues that require advanced investigation or development intervention. Escalate tickets to R&D with comprehensive details to facilitate efficient problem resolution

You will work with cutting-edge technologies and tackle a wide range of challenges in building a scalable, globally distributed infrastructure.
In this role, you will:
Work with a diverse set of technologies, simplifying complex solutions.
Collaborate closely with multiple teams across the organization.
Be part of a team responsible for designing, optimizing, and maintaining a high-scale production environment that handles massive traffic loads with high complexity.
Architect, deploy and maintain robust and scalable cloud infrastructures on AWS and Azure.
Develop and optimize CI/CD pipelines to support automated deployment, testing, and scaling across multiple environments.
Implement and manage monitoring, logging, and alerting solutions across cloud platforms to ensure application health and performance.
Provide advanced troubleshooting and resolution for infrastructure issues in production, development, and testing environments.

We are looking for a talented, experienced Technical Support Manager to lead our Tech support team.

As Technical Support Manager, you will be responsible for leading Customer Support T1 and T2 teams that focus on maintaining a high level of customer satisfaction for international customers, while collaborating effectively with internal cross-functional teams.

Responsibilities
The Technical Support Manager is a frontline management role with two primary responsibilities:

Services and solution delivery
Manage a team of technical support representatives and supervisors, including hiring, training, evaluating performance, leading processes and technical leadership
Set goals, objectives, and metrics for the support team to ensure high quality customer service, first call resolution, and response times meet service level agreements (SLAs) - both internal and external
Lead root cause analysis efforts on major system failures or persistent technical issues and coordinate solutions with relevant teams
Work cross-functionally with IT, software development, training, and other groups to implement strategies to proactively prevent recurring technical issues
Develop and maintain technical support's annual budget, including expenditures for staffing, training, licensing, and tooling
Be the focal point of deep technical tickets.
Personnel management

Manage Tier 1 outsource team and direct manager of Tier 2 support teams.
Decision taking.
Progress review
Career development

Were looking for a Technical Account Manager to provide technical post-sales guidance to customers while maintaining long-term relationships, identifying pain points, and addressing them.
Responsibilities
Offer post-sales technical support to customers on complicated technical issues
Be in charge of a portfolio of local and EU-based customers
Assess and address client queries and needs in a timely manner and assist with utilizing AWS services effectively
Collaborate with the sales team to identify and capitalize on untapped opportunities
Train customers on proper cloud environment usage
Build and maintain excellent customer relationships and ensure satisfaction
Provide product performance reports to developers and stakeholders
Assist with DevOps and Cloud delivery tracking to ensure customer satisfaction across all teams
Monitor account metrics, including CSAT and financials
Frequent travels - locally (on-demand to meet with customers and partners and attend local events) and abroad (at least once a quarter).
Work location - hybrid from Tel-Aviv

Were looking for an experienced, highly motivated SRE team lead to lead our SRE team in utilizing methodologies and technologies to implement highly scalable and available production environments.

As a SRE team lead, you will lead a small but growing team. You will have the freedom to explore and implement the newest technologies while leading and mentoring the team. You will be responsible for designing and implementing monitoring and alerting infrastructure and defining the correct measurements for a highly available production environment. You will learn new things every minute of every day and constantly be challenged.

Responsibilities:
Lead and mentor the SRE team to design and implement reliable, highly available, and scalable production monitoring infrastructure.
Explore and implement new technologies, from POC through to production.
Ensure high uptime and reliability of the production environment.
Perform root cause analysis for complex failures and offer modern solutions and tools.
Analyze performance and stability issues.
Collaborate closely with DevOps, R&D, product, and support teams to define cross-organizational processes.
Design, develop, and drive troubleshooting & mitigation tools as part of driving a self-healing agenda.

Were looking for a NOC / Incident Manager Team Lead to establish and lead our Incident Management and NOC operations. This role is critical in ensuring high availability, rapid response, and continuous improvement of our production systems. You will manage a team responsible for real-time monitoring, incident coordination, and post-incident analysis, while also working closely with SREs, engineers, and leadership to enhance reliability.

Responsibilities:
Lead & mentor a small but growing team of NOC and incident management professionals.
Own the incident response process, ensuring fast, effective, and well-documented resolution of production issues.
Follow and refine monitoring & escalation protocols, reducing noise and improving actionable alerts.
Collaborate with engineering & SRE teams to prevent incidents through proactive improvements.
Define SLAs, SLOs, and incident reporting standards, providing leadership with key insights.
Drive post-mortem reviews, ensuring learnings are applied to system improvements.
Establish 24/7 operational readiness, Participate and optimize on-call rotations and shift structures.

Were looking for a NOC / Incident Manager to join our Production Operations team and play a key role in ensuring the stability and reliability of our systems. In this role, you will monitor production environments, detect and respond to incidents, and work closely with SREs and engineering teams to improve system resilience.

This is a hands-on role for someone who thrives in fast-paced environments, enjoys troubleshooting complex issues, and is passionate about reducing downtime and improving incident response processes.

Responsibilities:
Real-time monitoring of production systems to detect and respond to incidents.
Analyze and triage alerts, identifying root causes and escalating when necessary.
Manage live incidents, ensuring clear communication and timely resolution.
Document and improve incident response processes, including updating runbooks and playbooks.
Collaborate with SREs and developers to drive post-mortem analysis and implement long-term reliability improvements.
Reduce alert fatigue by tuning monitoring systems and ensuring alerts are actionable.
Participate in on-call rotations, ensuring 24/7 incident response coverage.
Proactively suggest improvements to monitoring, alerting, and automation strategies.

We are looking for a DevSecOps Engineer to join our Platform engineering team. This team is responsible for our SaaS security posture, developing our 24/7/365 production automation and security routines. As a part of this team, you will lead technical security-related projects, contribute code to these, enhance our security monitoring, and define best practices for secure infrastructure development. You will work closely with software architects, developers, and support engineers, to define and implement infrastructure as code.
What You’ll Do: Develop and maintain a comprehensive map of our production security posture, identifying strengths, weaknesses, and areas for improvement. Based on that you will establish a backlog of security initiatives and improvements that need to be implemented to enhance our overall security framework. You will prioritize these initiatives based on risk assessments, regulatory requirements, and industry best practices, ensuring that we continuously evolve and strengthen our defenses against emerging threats. Join our Platform new features development efforts and guide on best practices, contribute some of the code and review other security related aspects of the feature. Lead integration projects with third-party solutions, ensuring alignment with our security standards. Own security tools like CSPM, EDR, and OS patching tools, managing their configuration and performance optimization. Stay ahead in infrastructure vulnerability management and patching policies, conducting regular security assessments. Handle outages and security incidents, providing resolution and root cause analysis, including post-mortem documentation and a protocol for resolution and further mitigation/prevention actions. Develop internal tools and leverage external tools to build, harden, integrate, and maintain security orchestration and automation

Position Intro:
Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully-integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.

We are looking for a highly experienced Support Engineer with hands-on lab experience who embodies ambition and positivity. Someone who can passionately take ownership of their responsibilities, collaborating effectively with remote teams to not only meet but exceed our objectives and fulfill the evolving needs of our expanding customer base.

Join us in this exciting journey to redefine the future of quantum computing.

Key Responsibilities:

Own and provide end-to-end support to our global customers. This includes:
Communicate and troubleshoot with the customer to understand the real issue and identify its root cause. This requires understanding the customers experiments and setup across various quantum modalities.
Investigate and digest the issue in-house and work closely with the R&D teams to solve the issue and obtain a long-term solution.
Suggest and communicate a workaround to the user.
Research and identify solutions to recurrent software and hardware issues.
Manage ongoing communication and ensure customer satisfaction.
Gain a deep understanding of our ever-evolving, state-of-the-art quantum control system.
Maintain a profound understanding of the systems known issues.
Support hardware installations.
Travel globally to customer sites and resolve issues.
Document technical knowledge and issue resolution procedures.