לוח משרות דרושים תמיכה טכנית - מחשבים ורשתות בחיפה וסביבתה

about the job
be part of a team that pushes boundaries, developing custom silicon solutions that power the future of google's direct-to-consumer products. you'll contribute to the innovation behind products loved by millions worldwide. your expertise will shape the next generation of hardware experiences, delivering unparalleled performance, efficiency, and integration.
the ai and infrastructure team is redefining whats possible. we empower google customers with breakthrough capabilities and insights by delivering ai and infrastructure at unparalleled scale, efficiency, reliability and velocity. our customers include googlers, google cloud customers, and billions of google users worldwide. we're the driving force behind google's groundbreaking innovations, empowering the development of our cutting-edge ai models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. from software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our tpus, vertex ai for google cloud, google global networking, data center operations, systems research, and much more.
responsibilities
lead an asic subsystem and understand how it interacts with software and other asic subsystems to implement groundbreaking data center networks.
define high-performance hardware/software interfaces. write micro architecture and design specifications.
define efficient micro-architecture and block partitioning/interfaces and flows.
implement designs in systemverilog.
collaborate with software, verification, and physical design stakeholders to ensure the designs are complete and correct.

we are looking for a IT Tech Support.
How you will make an impact:
Provide on-site IT support for all issues related End-User Technologies, including Hardware and Software issues on End-User devices, Onboard and Offboard employees, follows procedures and guidelines, and maintains compliance in our environment.
Troubleshoot and repair hardware and/or software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 2/3)
Procure, Configure and manage customer workstation, portable computing devices and peripherals (Following defined procurement, imaging and deployment processes)
Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. A/V support, Lab support and production line support if applicable for your region)
Participate in global projects like Hardware Asset Management, Identification of personas, Lifecycle upgrades and others.
Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions
Adhere to global HW standards and global processes to ensure consistency
Document problem resolution and contribute to knowledge management, and provides training to other colleagues to distribute the knowledge.
Coordinate activities with third party vendors as needed (Equipment support and Warranty, Project Needs, Vendor relations / feedback, etc

we are looking for a IT Tech Support.
How you will make an impact:
Provide on-site IT support for all issues related End-User Technologies, including Hardware and Software issues on End-User devices, Onboard and Offboard employees, follows procedures and guidelines, and maintains compliance in our environment.
Troubleshoot and repair hardware and/or software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 2/3)
Procure, Configure and manage customer workstation, portable computing devices and peripherals (Following defined procurement, imaging and deployment processes)
Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. A/V support, Lab support and production line support if applicable for your region)
Participate in global projects like Hardware Asset Management, Identification of personas, Lifecycle upgrades and others.
Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions
Adhere to global HW standards and global processes to ensure consistency
Document problem resolution and contribute to knowledge management, and provides training to other colleagues to distribute the knowledge.
Coordinate activities with third party vendors as needed (Equipment support and Warranty, Project Needs, Vendor relations / feedback, etc

our company Professional Services is seeking an IT Support Specialist (Permissions & Access Control)! Are you an IT professional with a knack for user management and enterprise systems? We are looking for a skilled IT Support Specialist to join our specialized Permissions and Access Control team. If you thrive in large-scale environments and have hands-on experience with SAP and Active Directory, your place is with us! What will you do?
* Provide Technical Support and manage user access rights across various organizational systems.
* Handle complex permission requests in an enterprise environment (500+ users).
* Work extensively with Active Directory and SAP to ensure seamless and secure user operations.
* Participate in IT projects focused on permissions, identity management, and system upgrades.
* Support Microsoft 365, Windows 10/11, and Office applications (2010-365).

abra Professional Services is seeking for an IT Support Specialist (Tier 2)! We are looking for a highly skilled and motivated Tier 2 IT Support Specialist to join our technical team. If you are an expert at troubleshooting complex computing environments and thrive in large-scale organizations, your place is with us! Key Responsibilities:
* Provide expert-level ( Tier 2+ ) technical support for software and hardware issues.
* Solve complex problems in Windows 10/11 and Office 365 environments.
* Manage and troubleshoot Active Directory and Exchange servers.
* Support VDI (Virtual Desktop Infrastructure) and Mobile application environments.
* Handle technical escalations in a large-scale enterprise environment (500+ users).

we are looking for a IT Help Desk Support to join the ride as we spearhead the next revolution in electronics!
Responsibilities
Helpdesk Support
Respond to user queries via helpdesk ticketing system, email, in person, and remote access tools.
Provide first- and second-line technical support for hardware, software, and network issues.
Diagnose and troubleshoot incidents and service requests, escalating as necessary.
Follow standard operating procedures for incident response, documentation, and escalation.
Administer and maintain helpdesk/ticketing software, ensuring accurate records of all requests and resolutions.
Develop and deliver end-user training sessions and create supporting materials.
Write and update user guides, FAQ documents, and training manuals.
User Lifecycle Management
Onboarding and Offboarding:
Provision accounts, devices, and necessary access rights for new users.
Offboard departing users, including revoking access, collecting equipment, and archiving data.
Maintain and periodically review user accounts and permission groups to ensure compliance and security.
Endpoint Management
Provision and manage company devices (Windows, Mac, mobile), ensuring compliance with security policies.
Support device lifecycle management: setup, maintenance, asset tracking, and decommissioning.
Asset Management: Track and manage IT assets, licenses, and inventory.