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Were looking for a talented IT Support Specialist to join our growing IT team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.
Responsibilities
Act as the primary contact for IT-related inquiries and resolve technical support requests through in-person interactions, email, and ticketing systems.
Diagnose and resolve complex hardware, software, multimedia, network, and security issues with advanced troubleshooting.
Fully support, configure, maintain, and optimize end-user equipment and IT infrastructure, including systems and networks.
Oversee IT aspects of employee onboarding/offboarding, utilize automation to streamline processes, and manage devices across sites using MDM for synchronization and security.
Identify urgent technical issues, escalate as necessary, and collaborate with technical teams to ensure effective IT operations.
Provide clear guidance, training, and support, acting as an internal tech consultant to enhance user experience.
Implement and maintain IT best practices by evaluating and adopting new technologies to enhance process improvements and IT capabilities.

We are looking for a high-energy, driven Support Engineer to join our organization! an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If youre interested in the intersection of technology, innovation, and knowledge, this is the place to be.
The Support Engineer will be part of our Support team and representas the professional authority in ongoing work with the technical factors from the clients side.

Responsibilities
Provide support as part of our mini teams that manage our customers
The Support Engineer will work closely with the client account manager, his direct team leader and other members of the support team, as well as corroborate with Ops and the Development teams

Required New Verticals Support Specialist
The pioneer in AI-powered sports content technology, empowers their clients world-wide to connect with their fans through AI-tailored sports content experiences. Our platform automates the creation, management and distribution of content, enabling sports rights holders to expand reach, grow fan bases, and unlock revenue opportunities across digital platforms.
Why us:
Youll work in an exciting environment alongside some of the most innovative people in the industry, using cutting-edge tools and technologies. You have the opportunity to directly influence the products and solutions used by our clients worldwide, including sports giants such as the NBA, Bundesliga, LaLiga, ESPN and thats just the beginning of what we have to offer! Join us and be a part of the best tech team as we Fuel The Fandom.
What youll do:
Oversee all the operations activity within the New Verticals products on your assigned shift, multi-task and prioritize real-time issues, investigating and escalating issues while following escalation protocols.
Perform in-depth troubleshooting and resolve technical difficulties and complicated issues that were escalated from customers or our support team.
Working with internal systems, opening JIRA tickets to R&D production teams, raising flags about wide and urgent issues and manage workers during live shifts.
Managing E2E operational processes for new projects within the New Verticals products
Full-Time position, working in 24/7 shifts, including weekends and holidays.

We are looking for a Solution & Support Engineer to join our global AI startup and help deliver technical excellence across customer onboarding, implementation, and ongoing support. This is a hands-on, customer-facing role that combines solution engineering and technical support and is perfect for someone who is technically Hands-On, has innovation mindset and a passion for working directly with Enterprise Clients.

Youll work closely with cross-functional teamsincluding Product, R&D, and Customer Successto help implement our AI-powered SaaS solution, and ensure customer success across our global client base.

Responsibilities
Assist in onboarding and implementing aiOlas SDK for global clients
Participate in proof-of-concept (POC) processes, demos, and client training sessions
Translate customer needs into technical requirements and collaborate with internal teams to tailor solutions
Support product configuration, voice workflow design, and usage optimization
Document use cases and contribute to knowledge sharing and process improvement
Provide first-line technical support for customer issues
Troubleshoot product-related incidents and assist with investigation and resolution
Coordinate with R&D and Product teams to escalate and resolve bugs or performance issues
Help build and maintain internal support documentation and monitoring tools

As a Tier 1-2 Support Engineer, you will be the technical front line for our customers, helping them configure, debug, and maintain our software in diverse infrastructure setups.





Responsibilities
What Youll Be Doing

Act as the primary point of contact for escalated customer issues requiring in-depth technical troubleshooting.
Diagnose and resolve complex problems involving SSO (SAML, OIDC, SCIM), third-party integrations, API failures, data issues, security scanning, connectivity issues and more.
Guide customers through initial setup, ensuring smooth rollouts and minimal disruption.
Work closely with R&D to triage bugs, log reproducible cases, and suggest improvements based on field experience.
Monitor support case queues and ensure timely, high-quality communication with customers.
Improve observability, documentation, and deployment tooling.
Provide feedback to internal teams about common customer challenges and edge case configurations.
Participate in on-call rotation as needed for critical incident handling.

We are looking for a dedicated Tier 2 Support Representative to be a crucial point of contact for our valued customers.

In this role, you will be instrumental in ensuring customer satisfaction by expertly managing inquiries across various communication channels. You'll leverage your technical aptitude and strong communication skills to diagnose, troubleshoot, and effectively escalate complex issues, ensuring timely resolutions and a seamless customer experience. This is an exciting opportunity for a proactive and driven professional who excels at understanding customer needs and delivering confident solutions.

So, what will you be doing all day?

As Tier 2 Support, you will:
Serve as the main point of contact for our customers, skillfully managing communications via phone, chat, email, and our online support portal.
Professionally and efficiently handle all customer inquiries, expertly dissecting their issues and concerns to provide exceptional customer support.
Provide timely escalation of complex ticket items to the development, team, and CSM teams, providing clear and comprehensive information.
Proactively identify and interpret customer challenges through effective questioning and analysis, ensuring accurate documentation.
Effectively own ticket resolution by submitting detailed tickets in accordance with our standards and ensuring all necessary information is included to facilitate timely resolutions.
Follow up with customers and ensure excellent customer service and satisfaction.
Learn and master a variety of internal tools, using them quickly and efficiently to diagnose, solve, or escalate complex issues. This includes managing customer inquiries through email, chat, and phone, and ensuring that every interaction is handled with precision and care
Working days: Monday-Friday, three times a week on-site, evening hours [US hours 14:30 -23:30 PM]

For many of us theres that one podcast we never miss, and video content is part of our daily routine, whether its professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. Thats exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.
Riversides technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.
About the Engineering Team Were a team of smart, curious engineers building scalable, reliable systems that power content creation for millions. We work with modern web technologies, tackle real-world challenges in distributed systems, and keep things practicalno overengineering, just solid solutions. If you love solving tough problems, moving fast, and building tech that creators actually use, youll fit right in.
On your day to day We are looking for a skilled IT Specialist to maintain and enhance our companys IT services and infrastructure, ensuring seamless operations while supporting business growth. This role requires strong communication skills, teamwork, and the ability to collaborate effectively across departments. In this role, you will provide IT support, training, and orientation to assist new employees with their setup and ensure ongoing guidance as needed. You will troubleshoot and repair IT equipment and network issues to minimize downtime, while also configuring and maintaining infrastructure solutions such as Identity Provider (IdP), Mobile Device Management (MDM), Google Workspace, and more. You will own the onboarding and off-boarding procedures, collaborate closely with the security team to implement and maintain IT-level security solutions and best practices, and drive innovation by developing automation scripts and tools to streamline processes and improve efficiency.