לוח משרות דרושים תמיכה טכנית - מחשבים ורשתות

abra Professional Services is seeking an IT Hardware Support Specialist!
* Provide troubleshooting and resolution for hardware-related issues.
* Deliver support and solutions בתחום printing systems and devices.
* Set up, maintain, and support multimedia-equipped meeting and conference rooms.
* Install, configure, and maintain end-user hardware equipment.

we are seeking an experienced IT Support Specialist to join our IT support team. In this role, you will be responsible for providing first-line support to our companys employees by managing user accounts and access, troubleshooting hardware and software issues, and handling our employees' onboarding and offboarding.
Responsibilities:
Provide first-line technical support to our companys employees across all global offices, ensuring fast, professional, and customer-oriented service.
Lead and execute IT processes for employee onboarding and offboarding, including systems provisioning, access governance, device setup, and security compliance.
Provide AV support for the company auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies
Troubleshoot and resolve hardware, software, and network-related issues on both Windows and (mostly) macOS environments.
Manage IT requests and incidents related to cloud services and enterprise applications, including Microsoft 365, Slack, Zoom, and additional SaaS platforms used internally.
Administer and monitor cloud-based infrastructure components, including Azure AD, Intune, Kandji, as part of the companys internal IT ecosystem.
Collaborate closely with the Systems and Security teams to identify, escalate, and resolve complex technical issues, as well as improve IT workflows and automation.

Now were looking for a visionary and customer-focused Product Support T3 Engineer to join our team. In this role, you will be engaging with our customers during the evaluation, post-sales process, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SASE, today!
Responsibilities:
 Own and manage customer issues and see problems throughout resolution.
 Research, diagnose, troubleshoot and identify solutions to resolve customer issues, keeping a positive and can-do attitude.
 Work directly with R&D and Product Management on customer issues upon full resolution.
 Be a focal point for customers' needs by deeply understanding their business and aligning their needs with our companys solution.
Become a trusted advisor to customers by deeply understanding their business and aligning their needs with our solutions.
Nurture the relationship with the customer through ongoing communication and periodic meetings.
Act as a customer advocate internally while effectively collaborating with internal teams, including product management, engineering, and sales.
Track & monitor customer status and identify both areas of concern and growth opportunities.
Be a part in building, improving and expanding our companys global Support Services.

Hashavim 360 is a leading fintech information provider, delivering digital solutions in labor law, taxation, finance, welfare, and pensions. We are looking for a Technical Support Specialist to deliver advanced assistance for our software products
Key Responsibilities: Investigate and resolve second-level technical incidents Perform in-depth troubleshooting and identify underlying issues Support customers through phone, email, and other communication channels Work with R&D and engineering teams on system-level problems

We are hiring a System Support Specialist!
This is an excellent opportunity to enter the tech world - no prior experience required.
EPR specializes in the development and implementation of management systems for welfare, collections, and accounting departments in local municipalities.
Full training will be provided to suitable candidates!
Flexible parent-friendly position available.
Responsibilities:
Provide end-to-end service and support for company clients in local municipalities.
Offer phone-based support and remote access assistance.
Track requests and ensure full resolution.
Work in a technological environment with diverse databases.

We are seeking a skilled and motivated IT Support Specialist to join our team and provide high-quality Technical Support for end-users in a large organizational environment. This role focuses on troubleshooting, resolving technical issues, and maintaining smooth IT operations across multiple systems and platforms. The position is fully on-site.
Responsibilities
* Provide phone and remote support to end-users for IT-related issues.
* Troubleshoot and resolve complex issues in Windows 10/11, Office 365, and related applications.
* Manage and maintain Active Directory accounts, permissions, and group policies.
* Support VDI environments and endpoint hardware.
* Assist with network and communication-related issues.
* Document incidents, solutions, and system configurations.
* Collaborate with IT teams to ensure seamless service delivery and system integration.
* Provide user training and guidance on IT tools and processes.

We are seeking a skilled and motivated IT Support Specialist to join our team and provide high-quality Technical Support for end-users in a large organizational environment. This role focuses on troubleshooting, resolving technical issues, and maintaining smooth IT operations across multiple systems and platforms. The position is fully on-site. Responsibilities
* Provide phone and remote support to end-users for IT-related issues.
* Troubleshoot and resolve complex issues in Windows 10/11, Office 365, and related applications.
* Manage and maintain Active Directory accounts, permissions, and group policies.
* Support VDI environments and endpoint hardware.
* Assist with network and communication-related issues.
* Document incidents, solutions, and system configurations.
* Collaborate with IT teams to ensure seamless service delivery and system integration.
* Provide user training and guidance on IT tools and processes.

We are looking for a tech-savvy people-oriented help desk technician to join our growing IT team and be responsible for providing technical assistance with computer systems, hardware, and software.

As a help desk technician, you will be responsible for responding to queries by email, chat, or via other channels, and offering technical support to our global and on-site employees.

You will be well-versed in all aspects of computer systems configuration, setup, and maintenance, and have excellent interpersonal and communication skills to answer queries on both basic and advanced technical issues, offer advice on how to solve them, and utilize the teams experts when identifying a more advanced matter.

we are looking for a Security Engineering Operations Coordinator.
As the Security Engineering Operations Assistant, you'll be the organizational backbone for the VP, Security Engineering-ensuring requests move forward, deadlines stay visible, and nothing gets lost in the shuffle. This isn't about being an admin; it's about being the force multiplier that lets security leadership focus on strategy and technical priorities while you keep the machine running smoothly.
If you're the person who naturally keeps lists, follows up before being asked, and gets satisfaction from bringing order to chaos-this role was made for you.

Key Responsibilities:
Design and execute a cohesive global strategy for support and training, ensuring a seamless and consistent customer journey from initial onboarding to expert-level use.
Define and own all key performance indicators (KPIs) for both functions. Crucially, you will analyze support data to identify trends that should inform and prioritize the creation of new training content.
Design and manage a tiered global support organization that efficiently serves different customer segments and geographies with clear SLAs.
Oversee all support tools, including ticketing systems and knowledge bases, to enhance efficiency and the customer experience.
Continuously refine support workflows, escalation paths, and incident management processes to improve resolution times and customer satisfaction.
Lead the design, development, and maintenance of a comprehensive library of training content (e-learning, instructor-led courses, videos, documentation).
Design and manage global certification programs to validate expertise, create a skilled partner ecosystem, and provide a clear value path for customers.
Manage, mentor, and inspire a distributed team of support engineers, trainers, and frontline partners/subcontractors.
Build an integrated culture where the support and training teams collaborate closely, share insights, and operate as a single, unified enablement function.