לוח משרות דרושים תמיכה טכנית - תוכנה משרה מלאה, לחיפוש זה נמצאו 117 משרות, מתוכן 43 בלוח החם חינם!

Required an Engineering Technical Support.
Enablement of the TAC teams assist with ad hoc Q&A but this also includes some structured training throughout the year.
Ownership of critical issues. This doesnt mean being responsible for the case, the focus is on the technical driver of the case the customer calls about.
This usually means working with the TAC case owner and development engineering on replication or verification and communicating updates.
New product development combine the responsibility of continuing our state-of-the-art technical knowledge and skills learned from prior technical support, an ETAC engineer will identify supportability and usability requirements for new products during the design phase as well as post-FCS via enhancement requests.
Develop and deliver training material for TAC. Training is a key component of the day-to-day success of support.
An ETAC engineer is responsible for staying up to date with technical details on our new products and industry in general and sharing those details with TAC via white papers, BBLs, or TOIs.
Develop tools for TAC For better visibility and troubleshooting.
Filling in the gaps.
Sometimes there are opportunities to catch a problem before it escalated. ETAC is positioned to identify or help in these unplanned projects that result in better customer experience, or a cost reduction or better security.

Were looking for our next Customer Support to join us!
As a Customer Support representative, you will be a key player in a team responsible for answering the technical requests of our customers in the 5 continents.
By knowing the whole system, you will be able to reproduce issues, analyze them and handle them till resolution with the help of other teams, such as RnD.
A full-time challenging position from our Ramat-Ha'hayal offices.

Required Technical Support Consultant.
Investigate technical problems and diagnose root causes.
Develop, design and propose solutions to meet technological and business needs of customers.
Manage projects internally as well as externally.
Provide reliable resolution of critical and high impact problems for customers.
Work with R&D and Product teams to meet customer requirements and improve our product.
Collaborate with end-users to identify needs and opportunities for improved data management and delivery.
Take part in the creation and maintenance of our knowledge-base and community.
Implement BI projects at customers site, on-site or via web meetings.
Train customers and partners.
Present complex technical information to non-technical audiences.
Provide strategic business intelligence consultancy.
Database analysis & data modeling.

Required a Technical Support Engineer Tier 2.
We are looking for a Tier-2 technical support engineer who will assist our customers in very demanding and complex development environments.
You will be expected to learn new products and technologies quickly and constantly.
In addition, you are expected to have customer service skills.
Responsibilities:
Provide coverage for global customers.
First contact point for new request.
Manage existing cases and ensure constant updates.
Provide remote technical support to customers calling for various technical issues over Webex.
Excellent written and verbal communication skills.
Mother tongue level of English (reading and writing).
Ability to think on ones feet, learn a complex product inside and out, and discover creative methods to resolve customer issues.
Demonstrable experience troubleshooting and documenting replication steps for complex technical issues, while collaborating with Product Management and R&D to ensure resolution.
Installing, configuring and upgrading Checkmarx products in customers environments.

Required a Technical Support Engineer Tier 3.
We are looking for a Tier-3 technical support engineer, with a passion for troubleshooting, who will assist our enterprise customers in demanding and complex development environments.
You will be expected to gain in-depth knowledge in our products and technologies.
You will need to work closely with R&D and provide guidance to Tier-2 engineers. In addition, you are expected to have a customer service skills.
Responsibilities:
Provide coverage for global enterprise customers.
Manage existing cases and ensure constant updates.
Conduct in-depth investigations and troubleshooting (including reproducing and remotely on customers' environments over Webex).
Work closely with the R&D to ensure timely resolution.
Desire to learn new technologies and product and become a source of knowledge for Tier-2 engineers (including writing troubleshooting articles).
Excellent written and verbal communication skills.
Mother tongue level of English (reading and writing).
Ability to think on ones feet, learn a complex product inside and out, and discover creative methods to resolve customer issues.

For a startup developing products for cloud networking, with offices in the Sharon required Senior Network Services Support Engineer.
To be primarily responsible for ensuring systems reliability, scalability, and performance in an enterprise environment by providing fast workaround solutions to ensure system stability on the one hand while analyzing issues requiring escalation on the other, including:
Managing customer support cases and activities.
Troubleshooting and analyzing network-related performance issues. Providing feedback to improve existing architecture to deliver a scalable,
highly-reliable network.
Providing work-around for network issues.
Helping develop and implement ongoing process and procedures. Staying current with the latest trends in technology and managing and integrating those technologies.

The Field Engineer is a dynamic role that combines working with customers and internal teams to investigate technical issues from the field, suggest solutions and ensure they are resolved.
You need to have a strong technical orientation and background together with a really strong sense of and passion for customer service.
You should be able to juggle multiple different tasks at once, know how to prioritize them and be highly organized.
You are a great communicator and highly execution oriented - making sure that both the internal teams and the customer fully understand the problem and solution.
Responsibilities:
Investigate and debug technical product issues that come in fromthe field Replicate the problem, identify source through investigation of logs & database, offer solution if possible, assess the impact based on business importance, organize the hand-off to relevant dev teams and make sure they deliver.
Support existing customers with issues relating to APIs and, where needed, support the integration team in onboarding new customers.
Provide technical support to business automation projects.
The right candidate must be able to communicate technical issues to colleagues and customers with a variety of backgrounds in a way that is equally understood by technical and non-technical partners.

Required Head of Support
Previews experiences in building and managing a group of minimum 10 people in a SAAS, web and web-service technologies environment.
A jack of all trades - a motivational leader, mentor, and a great executor!
Experienced in leading and scaling technical support group in a fast-growing startup.
Experienced in leading teams that give in parallel support to different products B2B, B2C and social.
Perfect organizational, project management, and time management skillsEnglish mother tongue level
Exceptional writing, communication and presentation skills.
Bachelors degree in Computer Science, Computer Engineering, Mathematics, Physics or Information Technology with a track record of academic excellence.

HERE Mobility is a unique and fast growing technology company, revolutionizing the mobility ecosystem. Our goal is to optimize urban transportation for people and businesses worldwide.
Join us as Head of Support, Lead and scale our global support group, while leading strategic planning and drive exceptional results.
Manage the support group (team of tier 2-3 technical support engineers and an offshore teams of tier 1-2 technical support engineers).
Work collaboratively with R&D, Product, Professional Service, Customer Success and Biz-Dev groups regarding prioritization and escalation of technical issues raised by our clients.
Have deep understanding of the company products, solutions and business values.