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About us
Founded in 2014, we are a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to todays fast-evolving hybrid work environment. We are considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, we have over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more.
Why youll love working at our company? we are  a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. Youll work with some of the best people in the industry, who love what they do. Youll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as an employee, youll be presented with long-term career opportunities globally.
Who is the ideal employee?
Youre a team player. You take pride in what you do and have a mindset of Im all in when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to read the room and understand the professional environment youre in.
we are seeking a highly driven and entrepreneurial Chief of Staff to the COO to act as a strategic and operational partner, supporting and driving key company-wide initiatives. This is a high-impact role focused on identifying, incubating, and scaling new revenue-generating initiatives, while simultaneously optimizing the performance and growth of existing products. Working closely with the COO and senior leadership, you will drive initiatives from concept through full-scale execution and revenue generation, acting as a force multiplier across the organization.
Key Responsibilities:
I. Strategic Initiatives & Business Impact Opportunity Identification: Proactively identify and evaluate white-space opportunities, new product ideas, and growth vectors aligned with company strategy. Business Case Development: Build business plans, financial models, and operational roadmaps to support decision-making at leadership level. Incubation & Execution: Lead the development and rollout of key initiatives end-to-end, from pilot to full implementation. Revenue Ownership: Support and drive the successful launch and initial revenue growth of new initiatives. II. Business Performance & Growth Performance Deep Dive: Analyze performance of existing revenue streams, identifying gaps and opportunities. Optimization Strategy: Develop and implement initiatives to improve efficiency, Customer Experience, and profitability. Growth Initiatives: Work cross-functionally to execute growth-driving initiatives across markets. III. Cross-Functional Leadership & Execution Strategic Project Leadership: Drive critical, cross-company projects on behalf of the COO, ensuring alignment and execution. Stakeholder Management: Act as a key interface between leadership and teams (Marketing, Finance, RevOps, Legal), ensuring alignment and progress. Global Collaboration: Work closely with international teams to translate strategy into execution across markets. Operational Excellence: Define KPIs, track performance, and provide data -driven insights to leadership.

We are looking for a VP, Head of Global Customer Success to lead our global Customer Success strategy and operations.
This is a global leadership role, in partnership with regional Customer Success leaders. Your mission will be to:
Standardize and scale our global customer success strategy, frameworks and operating model
Upgrade our account management practices to grow higher-value and more complex customers
Maintain the strengths of our SMB-at-scale operations
This role is ideal for a data-driven, strategic CS leader who thrives in global environments and has deep experience building structured success programs across regions.
What youll do:
Define and lead our Global Customer Success strategy - balancing scalable SMB processes with more sophisticated account management practices for larger and more strategic customers.
Operate in a matrix leadership structure, partnering with regional CSM Heads to drive alignment, consistency, and execution excellence.
Design and own global KPI frameworks and reporting, including retention, NRR/GRR, product adoption, segmentation health metrics, and churn insights.
Implement global governance and operational discipline, including dashboards, QBR structures, success scorecards, and executive reporting.
Build scalable lifecycle programs - onboarding, adoption, expansion, renewals - tailored for SMBs while supporting the evolution toward mid-market / upper-SMB / light-enterprise customers.
Lead business analysis and performance optimization, identifying opportunities to improve impact, efficiency, segmentation, and engagement models.
Strengthening cross-functional alignment with Sales, Product, Risk, Operations, and Support to drive improved customer outcomes.
Champion Voice-of-Customer and data-driven insights, converting findings into actionable strategies and priorities.
Mentor and influence regional CS leadership, creating a collaborative global CS community.

Required Director of Customer Service
Israel, Petah Tikva
As our business continues to grow rapidly, were looking for a passionate, strategic thinker with a strong background in eCommerce and customer service to lead our global customer service team. This is an exciting opportunity for a dynamic leader to shape the future of our customer service operations and drive world-class support for our international retail partners and merchants.
If youre ready to inspire, innovate, and make a global impact, this is your opportunity!
Key Responsibilities:
Provide strategic leadership to our customer service call center teams across the US, EMEA, Japan and APAC.
Align global teams around shared goals, procedures, and workflows, fostering operational consistency and excellence.
Track, analyze, and optimize team performance using KPIs and productivity metrics.
Take part in high-level discussions with senior eCommerce stakeholders at partner retailers to define needs and deliver effective solutions.
Oversee the onboarding process for new agents, ensuring efficient training.
Evaluate industry trends and internal performance data to inform decisions and drive continuous efficiency improvements by enhancing existing automations and AI tools, and implementing new solutions where needed.
Collaborate cross-functionally to streamline internal processes and enhance the customer experience.
Define and execute strategies to improve service levels and operational efficiency.