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With our excellent customer service, the support teams are the glue that holds together the marketplace. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As our Support team Lead, you will manage our local support team and inspire a high-quality standard of service that we provide to our customers and partners throughout the country

What you'll be doing:
Lead a CS team and create an environment in which the team has the ability to grow through encouragement and empowerment
Responsible for leading by example and showing what customer-obsessed means: our Customer Support Team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support.
Responsible for your teams KPIs and productivity
Provide performance feedback and shoot for excellence
Manage the operational work of the team, e.g. shift scheduling
Collaborate with all other teams to improve the overall level of service.
Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us.
As a member of the group leadership team, you will have to lead shifts and help the representatives and shift leaders to create a dynamic and effective shift in order to achieve our goals.
Be an integral member of the group's management team, actively contributing to its success and decision-making processes.

Required Customer Service Remote (Part - Time)
A tech-driven residential property management company on a mission to improve the way people live by transforming the way buildings run. In just three years, weve grown to manage over 150 buildings. Our team is collaborative, moves quickly, and is passionate about disrupting an outdated industry and making a real difference in peoples lives.
This is a part-time remote customer role that involves managing communications at various stages to ensure timely and professional responses, proactive follow-up, and efficient issue resolution, thereby providing an exceptional customer experience to the residents of the buildings we manage.
Responsibilities:
Gain a deep understanding of the real estate and property management industry to assist with inbound and outbound inquiries
Manage inbound and outbound communications at various stages to ensure timely and professional responses, proactive follow-up, and issue resolution
Provide amazing customer experience and delight our customers through best-in-class issue resolution and relationship building
Establish and maintain good rapport by using positive language and anticipating the needs of our Community members
Build sustainable relationships and engage our Community members by going the extra mile
Follow communication scripts when handling different topics and identify opportunities to elevate the overall customer experience process through scalable solutions
Work cross-functionally with departments such as Advisory, Compliance, and Operations to ensure that customers are getting what they need promptly
Coordinate the scheduling of appointments, including vendors, as necessary
Assist Account Management team in building and maintaining relationships
Meet personal, department, and, company KPIs/OKRs.