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Power the Future with us! We are a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery Storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.
What You Will Be Doing:
* Build and maintain long-lasting solid client relationships.
* Traine and maintain key customers
* Serve as the primary client contact for 2st level support issues requiring escalation.
* Multi-interface work, coordinating logs with contractors/customers/warehouses.
Country:
Israel
City:
Herzliya.

We are seeking a highly motivated and experienced Head of Customer Success & Support to join our team. The role will include responsibility for building and maintaining strong relationships with our clients, ensuring their satisfaction and the success of our products. Role Description:
* Build and lead a high-performing Customer Success and Support teams, providing guidance, mentorship, and strategic direction.
* Develop and implement a comprehensive customer success strategy that aligns with the company's goals and ensures customer satisfaction, retention, and advocacy.
* Define clear customer success goals, KPIs, and metrics to measure customer satisfaction and retention.
* Establish strong relationships with customers, understanding their needs, and collaborating with internal teams to address and exceed customer expectations.
* Monitor customer usage and adoption of our products, analyzing data to identify areas for improvement.
* Oversee the onboarding process for new customers, ensuring a smooth transition and driving product adoption to maximize customer value.
* Develop initiatives to retain and grow customer accounts, identifying upsell and cross-sell opportunities to drive revenue.
* Work closely with cross-functional teams to ensure a seamless customer experience throughout the customer lifecycle.
* Serve as a key liaison between customers and internal teams to relay valuable feedback and contribute to product enhancement.
* Developing and implementing processes to ensure effective adoption and renewals, providing regular reports to leadership on account on progress, opportunities and risks.
* Implementing processes to ensure rapid response to customer support challenges, ensuring issues are escalated to the right stakeholders and coordinating across the company as needed.

Power the Future with us! SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 4000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. As a Service Operations Specialist, you will be responsible for overseeing the operational aspects of service delivery within the organization, ensuring it meets the highest standards of efficiency, effectiveness, and customer satisfaction. You will work closely with various teams to streamline processes, resolve issues, and enhance the overall quality of service provided to SolarEdge customers. What You Will Be Doing: Operational Management: Manage day-to-day operations to ensure smooth service delivery, including monitoring service performance metrics, identifying areas for improvement, and implementing solutions to enhance efficiency. Process Optimization : Analyze existing service delivery processes and workflows to identify inefficiencies or bottlenecks. Develop and implement strategies to streamline processes and improve operational effectiveness. Quality Assurance: Implement quality assurance measures to uphold service standards and customer satisfaction. Develop and maintain quality control procedures, conduct audits, and provide feedback to relevant teams for continuous improvement. Customer Relationship Management: Collaborate with customer-facing teams to address customer inquiries, complaints, or escalations in a timely and effective manner. Foster positive relationships with clients or customers to enhance satisfaction and loyalty. Data Analysis and Reporting: Utilize data analysis tools and techniques to gather insights into service performance, customer behavior and fleet status. Prepare regular reports and presentations to communicate key findings and recommendations to stakeholders. Development and Risk Management: Identify and mitigate operational risks / opportunities to minimize disruptions and maintain business continuity.

Country:
Israel

City:
Herzliya

Power the Future with us! a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery Storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. We are looking for a talented and energetic customer service representative, who knows how to create a great customer experience - from first contact with the customer to the end of a process. A great opportunity to join a growing market, and to join a leading and professional service team in a dynamic and youthful atmosphere. What You Will Be Doing:
* Multi-interface work, coordinating logs with contractors / customers / warehouses.
* Work and follow-up with the authorities with emphasis to the electricity company
Country:
Israel
City:
Herzliya