לוח משרות דרושים שירות לקוחות בחיפה וסביבתה

About the Company Atriis is a travel technology (SaaS) company, headquartered in Israel, with operating offices in the UK. With a Focus on digitizing the travel industry, Atriis provides solutions designed for Travel Management Companies (TMCs) and corporations to navigate the rapidly changing distribution landscape and remain competitive.
About the Role We are looking for evening/night shifts Professional Support Representative to join our team. In this role you will be responsible to provide a high-quality professional customer experience. If you are Tech savvy and love customer facing roles, come and join us!

Responsibilities:

* Provide End-to-End high quality and in timely manner technical support to Atriis customers; Ensure a seamless customer experience from start to finish
* Serve as the trusted point of contact
* Own and work on assigned cases and resolve issues raised within SLAs
* Perform deep problem investigation and troubleshooting to resolve technical cases
* Identify potential escalations needs
* Be the support liaison between customer, Product Management, R&D, and various Business units
* Follow-up with customers to verify solutions are successful and achieve the desired impact
* Have a deep understanding of Atriis products and solutions
* Assist other personnel such as Sales, Account Mgt, Success Managers with technical issues
* Contribute to the Atriis Support Knowledge Base by identifying common issues and manage the knowledge; Create and maintain help desk articles
* Remote work with customers over phone, emails

Want to be part of a hardworking, diverse, and collaborative team. We embrace the humanity of startuplife, and strive to make the world a slightly better place. want to develop your sales skills in one of the most futuristic companies in the HR Tech space?
We are looking for a Business Development Representative (BDR) to join our growing family.
Main activities will include: Generate leads by prospecting and research to create an active pipeline. Establish active communication and engagement with prospects to create new leads and sales openings. Convert qualified leads into scheduled product demos with your Account Executives.
Test & implement outreach strategies for inbound leads.