Our Company is where we transform vision into reality. It's where ideas become technologies, and cutting-edge technologies become solutions for animal care and management.
We support farmers by providing real-time actionable information to help them manage their herds.
It provides pet owners with smart devices and data that give them a better understanding of their pets activity and health needs, enriching relationships. It helps conservationists safeguard natural environments and wildlife. Leveraging decades of Technological Research &
Development experience across many markets, technologies and species, along with development environments and Quality Assurance procedures, we're always inventing new ways to look after the health and well-being of animals. Our decades of experience keep us ahead of the curve by leveraging advanced Technological Solutions from enhancing the precious bond between people and their pets, to advancing animal healthcare and wildlife preservation.
Key Responsibilities:
The MAHI Global Support Software Expert will work operationally alongside R&D and Global Support teams in a strategic partnership that will raise the current support levels to a superior Tier 4 level. This support position will report directly to the Global Support Lead and will focus on performing Tier 4 in-depth troubleshooting including DB analysis, reading system logs and solving complex support issues that can be escalated by local and regional teams.
The role is responsible for proactively identifying critical SW failures and presenting failure analysis reports that can be used to proactively prevent customer downtime at Regional and Local levels whilst having the ability to connect and engage with global training teams with upskilling advice.
The successful candidate will lead and support the SW upgrades signoff criteria and assist in the preparations of the final release notes that will form part of the country launch packs to ensure a seamless launch process to regional and local teams.
A key success factor of this role will be your proactive relationship with different R&D teams by showing your extensive technical product knowledge and ability to work to strict deadlines and structures required with product softwares, the successful candidate should be a key participant in R&D design meetings by bringing forward high levels of customer focus and providing customer feedback from the local countries. The successful candidate should have high levels of drive & determination, a key asset to the role will be the ability to challenge teams due to being the focal point of support and being accountable to the regions and local teams.
Requirements: 5+ years in a Tier 3 or above, Technical Support/QA/Dev related role at a global software company.
Knowledge and proven experience with writing SQL queries - A Must. Deep understanding of Windows and Linux OS (debugging and internals) - A Must.
Strong analytical and problem-solving skills, as well as fundamental working knowledge of client and server-side scripting, web technologies, APIs, and communication protocols. Coding skills in one or more OOP languages such as C# / Java Advantage.
Knowledge of scripting languages such as Bash / Python - Advantage
Customer-oriented with excellent communication (English - written and verbal) and interpersonal skills.
Passion for troubleshooting, ability to come up with efficient solutions and workarounds for uncommon issues.
Technically adaptive, ability to learn new solutions, features/functionality, and communicate those in a value-added way to internal teams.
Continuous learning mindset and detail-oriented approach. Ability to prioritize and switch between a variety of time-sensitive issues. Creativity and ability to think outside the box.
Multi-tasking, self-learning, highly motivated and a team player.
המשרה מיועדת לנשים ולגברים כאחד.