We are seeking an experienced and talented Technical Writer to lead the creation of a comprehensive documentation framework, enhancing product and software guides across our AI-driven healthcare solutions. You will work closely with product managers, engineers, and clinical experts to map software functionalities end-to-end, producing documentation and enablement content for both internal teams and customers.
In this pivotal role, you will ensure that our user guides meet the highest standards, empowering healthcare professionals to effectively leverage our AI tools in clinical environments. Your work will cover both mobile and desktop solutions, supporting seamless integration across a variety of healthcare subspecialties.
As part of the Solution Launch team within the Marketing department, youll sit at the heart of cross-functional knowledge sharing, playing a key role in driving education and technical understanding across the company, ensuring the smooth implementation of our AI solutions in diverse clinical settings.
If you are passionate about simplifying complex concepts and enjoy creating documentation that bridges software capabilities with user needs, we would love to hear from you!
Responsibilities
Conducting internal interviews and research to understand the product and its audience.
Translating technical specifications into clear, accessible documentation that explains complex systems for both technical and non-technical audiences.
Creating and maintaining installation guides and deployment plans that support customer-facing teams, ensuring they have the necessary resources to provide effective support and service.
Developing user-friendly and workflow-specific user manuals tailored to diverse clinical workflows, ensuring usersranging from radiologists to neurosurgeons and IT administratorscan maximize the benefits of our software.
Creating diagrams, charts, quick reference guides (QRGs), and other aids to enhance understanding while collaborating with graphic designers to integrate visuals into the documentation.
Ensuring all documentation meets industry standards and regulatory requirements.
Utilizing advanced methodologies to integrate documentation with version control systems, ensuring consistency and ease of updates.
Requirements: 4+ years of proven experience as a technical writer, preferably in the healthcare or software industry.
Native English with exceptional writing and editing skills.
Proven experience working closely with product managers and engineers to understand product configurability and align documentation with user workflows.
Tech-savvy, data-driven, and self-motivated with a strong passion for technology.
Outstanding attention to detail and the ability to quickly grasp and effectively communicate complex ideas.
Excellent communication and collaboration skills, proven experience working in cross-functional environmentslistening, asking insightful questions, and conveying information clearly to various stakeholders.
Creative thinker, adept at presenting complex information through innovative visuals, diagrams, and engaging content to enhance user understanding.
Self-driven and proactive, able to take initiative in leading process improvements, adopting new methodologies, and ensuring documentation remains cutting-edge and aligned with industry standards.
Familiarity with regulatory requirements and industry standards in healthcare technology is a plus.
A strong technological background is an advantage.
This position is open to all candidates.