לוח משרות דרושים Tier 2 תומך/ת טכני/ת משרה מלאה, לחיפוש זה נמצאו 43 משרות

We are seeking a highly skilled Customer Support Engineer to join our technical team. In this role, you will be responsible for providing high-level technical support, troubleshooting complex issues, and ensuring a seamless service experience for the company’s mission-critical customers. The ideal candidate is a methodical problem-solver with a strong technical background in Linux environments and a deep commitment to operational excellence. About LiveU LiveU is driving the live video revolution, providing live video streaming for TV, mobile, online and social media. Let your audience become part of your story with high-quality and flawless live video, transmitted from anywhere in the world, using our patented bonding and video transport technology. LiveU provides a consistent bandwidth and a reliable connection, enabling you to acquire, manage, and distribute high-quality remote live broadcasts. Responsibilities: · Customer support Engineer. · Provide top-quality support for the company's customer service experience via phone, email, and online chat. · Take ownership of customer requests or issues, troubleshoot, provide assistance, and offer best practices. · Gain and maintain full knowledge of the company's' products and flows. · Support Sales Engineer on site as best advisor when needed. · Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.

We are looking for a highly analytical Tier-2 Support Expert to act as the main escalation point for our team. You will investigate data anomalies, collaborate closely with R&D, and deliver high-quality, tailor-made technical resolutions to leading global brands.
Responsibilities
Handle complex unresolved issues from Tier-1 involving APIs, data pipelines, and dashboards.
Reproduce bugs, conduct root-cause analysis for data discrepancies, and document technical findings.
Work closely with R&D, Product, and Customer Success to prioritize bug fixes and drive systemic improvements.
Provide clear, professional technical guidance to enterprise clients while meeting strict SLAs.
Create and maintain internal Knowledge Base articles and troubleshooting runbooks.

we provide blazing-fast E2E integration of a powerful user management infrastructure designed for modern applications.
Backed by top-tier VCs and a rapidly growing team, we support app developers by covering fundamental authentication flows to the most complex customer use cases.
We're seeking motivated associate to join our Tier 2 Technical Support team, offering a unique opportunity to gain hands-on experience. This position offers a clear path to our Developer Success team (Tier 3), providing exposure to various tools and top-notch technologies in the industry.
Key Responsibilities:
Provide immediate assistance and troubleshoot basic (yet interesting and challenging) technical issues
Escalate complex problems to higher-level support teams and RnD
Maintain high customer satisfaction levels
Learn and adapt to new technologies and tools
Shifts Schedule:
At least 4 shifts per week, 8 hours per shift
Morning shift: 07:00-15:00, Evening shift: 15:00-23:00 (Israel time). Optional night shifts available by choice

We are seeking an IT Team Leader to lead Tier-2 IT support and manage a globally distributed helpdesk team. This role requires strong leadership, a service-first mindset, and operational excellence in a fast-paced environment.
Key Responsibilities
Lead, mentor, and develop IT support engineers across multiple time zones
Serve as the primary escalation point for Tier-2 issues and complex employee cases
Define, track, and act on IT support KPIs to drive continuous improvement
Oversee global desktop, endpoint, and application support (Windows & macOS)
Manage IT procurement, vendor relationships, contracts, and SLAs via NetSuite
Partner with HR, Finance, and Security on onboarding/offboarding and access management
Ensure effective use of core tools: Jira, Okta/Azure AD, Kandji/Intune, Google Workspace, M365.

A​s a CXM, You will be ​instrumental in driving customer satisfaction and ​success. You will be responsible for:
Impl​ementing cutting-edg​e technological solutions to meet the evolving needs of our customers.
Troubleshooting technical issues and deep knowledge in our products to provide professional support for our teams.
Analyzing performa​nce data and trends to inform strategic decision-making.
Coll​aborating with cross-functio​nal teams.

Were looking for an experienced Tier 2 Technical Support with a creative mind and extraordinary investigation skills to join our team.
The team aims at providing immediate, high-quality analysis and technical solutions to any issues raised by our players.
Responsibilities
Investigate & Resolve technical issues escalated from Tier 1 agents
Identify the root cause for issues in the game
Analyze system logs and dashboards to streamline troubleshooting
Be the point of escalation between Customer Support and R&D
Work closely with the technical support (Tier 3) to solve technical issues
Provide comprehensive information regarding technical issues with our products.