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we are hiring a CX Manager with deep expertise in ERP finance systems, P2P workflows, and integrations.
This role is the ERP SME and integration owner within Customer Experience. The focus is to understand how finance processes work in customer ERPs, how they connect, and how to turn customer issues, bugs, feature gaps, and new requirements into clear integration solutions.
This is a hands-on role for someone who can solve complex customer issues, define ERP integration requirements for Engineering, and lead resolution end to end. The role also operates in a highly AI-enabled environment, using AI tools, platforms and agents to improve triage, analysis, escalation management, and communication.
This role owns ERP integration within Customer Experience: diagnosing customer issues, defining integration requirements, and driving resolution end to end.
Youll partner with teams in Israel and the US and report to the Director of Customer Experience
What You Will Do:
Own ERP integration issues across bugs, feature gaps, and customer requirements.
Serve as ERP SME and L3 support lead for complex finance workflow and integration cases.
Diagnose setup, configuration, data flow, mapping, permissions, and sync issues.
Distinguish between customer setup issues, integration issues, and product issues, and drive the right resolution path
Define functional requirements and solutions for ERP integration fixes, sync issues, missing data flows, and new capabilities.
Lead escalations with strong ownership and clear internal/external communication.
Use AI tools to improve triage, analysis, RCA, summaries, and handoffs, with clear human-review checkpoints.
AI-driven responsibilities
Use AI tools daily to improve triage, analysis, and communication.
Design AI-supported workflows for intake, investigation, escalation summaries, pattern detection, and handoffs.
Use AI to accelerate root-cause analysis, executive updates, troubleshooting paths, and customer communication.
Continuously improve prompts, workflows, and agent behavior, with sound judgment on where AI can help and where human review is required

We are currently seeking a Finance NetSuite Implementer to join the Information Systems group and play a pivotal role in shaping our companys future.
The Finance NetSuite Implementer will report directly to the Finance ERP leader.
Key Responsibilities:
Ability to lead the design sessions and other meetings with the client
Gather and analyze clients business requirements
Build solution design based on process and Netsuite best practices
Implement the solution within the system including testing and training
Lead the data conversion activities
Support existing implementations and perform improvements and extensions to existing customers.
Work collaboratively with other team members
Demonstrate a high level of interpersonal skills
Deliver top quality service