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we are hiring a CX Manager with deep expertise in ERP finance systems, P2P workflows, and integrations.
This role is the ERP SME and integration owner within Customer Experience. The focus is to understand how finance processes work in customer ERPs, how they connect , and how to turn customer issues, bugs, feature gaps, and new requirements into clear integration solutions.
This is a hands-on role for someone who can solve complex customer issues, define ERP integration requirements for Engineering, and lead resolution end to end. The role also operates in a highly AI-enabled environment, using AI tools, platforms and agents to improve triage, analysis, escalation management, and communication.
This role owns ERP integration within Customer Experience: diagnosing customer issues, defining integration requirements, and driving resolution end to end.
Youll partner with teams in Israel and the US and report to the Director of Customer Experience.
What You Will Do:
Own ERP integration issues across bugs, feature gaps, and customer requirements.
Serve as ERP SME and L3 support lead for complex finance workflow and integration cases.
Diagnose setup, configuration, data flow, mapping, permissions, and sync issues.
Distinguish between customer setup issues, integration issues, and product issues, and drive the right resolution path
Define functional requirements and solutions for ERP integration fixes, sync issues, missing data flows, and new capabilities.
Lead escalations with strong ownership and clear internal/external communication.
Use AI tools to improve triage, analysis, RCA, summaries, and handoffs, with clear human-review checkpoints.

abra is seeking for an Junior Monday Implementation Specialist This role requires Design, configure, and build workspaces, boards, and workflows on the Monday.com platform, create complex automations and integrations between different systems, and provide support, training, and guidance to internal and external users. Full-time position, Sunday–Thursday, Ra’anana.

abra's ERP Priority division is seeking a Financial Application Specialist to join our team in Tel Aviv. We are looking for an experienced financial application specialist who will lead complex financial projects from end to end and handle the implementation of the financial module in the Priority system. Key Responsibilities:
* Leading complex E2E financial projects and "go-lives" for our customers.
* Implementing and supporting Priority in various areas related to the financial sector.
* Exposure to various industry modules.
* Collaborating with a professional team that values knowledge sharing and continuous learning.