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we are looking for a Junior Knowledge Base Writer.
In your day-to-day, you will:
Work closely with Product Team to learn about new features and create supporting content, including writing and updating feature overview pages, how-to articles, as well as producing the accompanying FAQs, images, graphics, GIFs, tables, and charts.
Design the Help Center and maintain its organization and layout.
Work alongside the Support Team and Customer Success Team to understand gaps in user knowledge and areas of product confusion to define content that is needed.
Serve as the knowledge expert internally at the company, especially to our Go to Market team, answering product related questions on our internal channels.
Use tools like Figma, Zendesk, Canva, and Jira.

We are looking for an Campaign Content Writer to join EMEAs Demand Generation team, who is as comfortable with campaign logistics as content writing. Translating complex technical concepts into compelling narratives that resonate with our audience is your skillset, while you uphold the highest standards of our global brand voice.In this role, you will be the engine behind our EMEA Demand Generation efforts. You will be the voice of our campaigns: writing and delivering high-converting English copy for emails, landing pages, ads and then executing those programs across the region.
As an Campaign Content Writer, you will
Take global campaign frameworks and "EMEA-ize" them to ensure they are culturally and linguistically relevant across the region while ensuring all stakeholders are aligned for on-time launches.
Deploy and manage end to end multi-channel campaigns (Email, Web, Social, Paid) leveraging AI tools, to research and tailor for the EMEA market.
Create the assets and narrative for demand gen campaigns, this includes writing email sequences, high-converting landing page copy, and paid campaigns via various channels (e.g LinkedIn ads, and webinar scripts).
Track and analyze KPIs (MQLs, SQLs, CTRs, pipeline). You don't just report numbers; you use them to tweak the next campaign for better performance and conversions.
Write and A/B test various subject lines and messaging angles to identify what resonates best with our personas and ensure all campaigns maintain a consistent brand voice while optimizing for SEO/AIO and user engagement
Support global communication projects targeted for the EMEA region.