לוח משרות דרושים Help Desk - מחשבים ורשתות משרה מלאה

About us: We provides Network and Network Security Professional Services to some of the world's leading companies for over 25 years. Focusing on continuous process improvement and follow-up on new and improved solutions, in a dynamic and exciting technology field. A strong team culture, based on partnership and collaboration.
About the position:
A single position in the company (No IT team). Full responsibility for the management of the company's internal IT systems: Management and maintenance of network and server infrastructures Provide system support for internal users in the company. Manage users and access policy in Active Directory, GPO. Manage Office 365, Mic OS environments.
What We Offer:
A rare opportunity to learn and specialize in system and network security solutions. We will support, guide and give you all the space you need to grow and advance professionally.
Experience:
1-2 Years.

We are looking for an enthusiastic IT Support Specialist to provide technical IT support to company employees.

Key Responsibilities
Provide IT technical support to the company employees (software, hardware, security, network, etc.)
Manage IT Support tickets queue according to the companys SLA and KPIs in order to provide quick, efficient and professional support
Work in accordance with IT policies and guidelines (SLA, KPI's, etc.)
Administration and maintenance of IT on-prem and cloud systems (Google Workspace, BOX, Slack, Asana, etc.)
Research and recommend innovative solutions and, where possible, automated approaches for IT tasks
Troubleshoot, investigate and solve complex IT issues related to:
Computers and servers software (systems configuration, software management)
Computers and servers hardware (upgrades, maintenance & replacement )
Operating systems (Windows ,MacOS)
Network infrastructures (LAN, WAN, VPN)
Company IT systems and business applications
Support & implement new technologies/systems
Other duties as needed or assigned

The IT Help desk team leader reports to the IT director and is responsible for providing quality Technical Support to internal customers through all available channels. Main responsibilities:
* Delivery and maintenance of quick and effective solutions for various IT technical issues.
* Users management at all systems permissions, group policy management, etc.
* Operations and support of Windows platforms and systems (including Office 365)
* Operations and support of security systems
* Operations and support of Cisco telephony systems
* Installation of endpoint equipment, printers, and more
* Operations and support of CDR systems (Content Disarm and Reconstruction)
* Installation of new Software
* Prioritize technical HD tasks

XM Cyber is a global leader in hybrid cloud security. XM Cyber brings a new approach that uses the attacker’s perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The XM Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems. We are seeking a highly skilled and experienced Help Desk Administrator to join our IT team. The Help Desk Administrator will be responsible for providing technical support and assistance to our internal employees, as well as managing and maintaining the company's help desk operations. The ideal candidate will have a strong background in IT and customer service, as well as excellent communication skills and the ability to work well under pressure Responsibilities:
* Provide technical support and assistance to employees via tickets, email, and in-person interactions.
* Troubleshoot and resolve technical issues related to hardware, software, and networking
* Manage and maintain the company's help desk operations, including ticket tracking and resolution
* Collaborate with other IT team members to identify and resolve complex technical issues
* Maintain inventory and documentation of hardware, software, and licenses
* Assist in the development and implementation of IT policies and procedures

'Abra' means creation. Therefore, our goal is to lead the information systems market and to create relevant and precisely adapted technological solutions to the business needs of our customers. We are looking for a Junior SysAdmin&PC Technician , as part of our System group, to support and manage incidents, problems and IT related enquiries. In this role you’ll: Support users on end user devices, software products, and office technology. Duties include resolving help desk tickets, maintaining hardware, troubleshooting and resolving user issues. Working with management to prioritize work, researching technology solutions, tracking inventory and assets. Ensuring security and maintenance of shared technology equipment and onboard new employees. Referrals for assistance in solving problems, support for Win operating systems, user management in Active Directory, Exchange mail servers, etc. An opportunity to enter and grow with us, in Abra North, in a stable company in the infrastructure world, in the Galilee. Full-time job in Kiryat Shmona.

This position offers hands-on IT experience with modern cloud technologies and is a great entry-level opportunity that could significantly accelerate your IT career. As part of a global company, you will gain valuable experience supporting a dynamic, distributed workforce while taking ownership of IT operations in our Tel Aviv office.

What You Will Be Doing
In Your First 30 Days:
Learn about Sisenses IT systems, tools, and workflows.
Manage user onboarding and offboarding, including access setup and hardware provisioning.
Support employees with IT issues through walk-ups, email, and chat.
Resolve IT tickets using the Global IT Ticketing System (Freshservice).
Assist in managing Mac and Windows devices using MDM tool.
Work with Active Directory to manage user accounts and permissions.
Provide onsite IT support for employees, meeting rooms, and company events.
Ensure IT functionality and support for the Tel Aviv office, including networking, hardware, and conference room systems.
By Day 60:
Identify and implement improvements to internal IT processes and suggest automation ideas.
Assist with equipment purchases, asset management, and coordinating repairs with vendors.
Maintain IT asset inventory and update documentation for hardware and software resources.
Support remote employees by troubleshooting connectivity and access issues.
Ensure proper operation and maintenance of office-wide IT infrastructure in Tel Aviv.
By Day 90:
Provide IT support for executives and senior leadership as needed.
Assist in implementing IT security best practices such as SSO, multi-factor authentication, and compliance measures.
Document IT procedures and contribute to improving response times and resolution efficiency.
Take full ownership of IT operations in the Tel Aviv office, ensuring a seamless experience for all employees.

We are seeking a motivated and customer-oriented Junior Help Desk Technician to provide technical support to our users. This role involves diagnosing and resolving hardware and software issues, assisting with network troubleshooting, and ensuring a high level of customer satisfaction.

Key Responsibilities:

Respond to support requests in a timely manner.
Diagnose and resolve hardware and software issues.
Log employee queries and track issues.
Analyze call logs to identify common problems.
Test and evaluate new technology.
Update self-help documents for users.
Escalate complex issues to senior technicians.

Required IT Helpdesk Specialist
Who are we?
We are the leader in application security and ensures that enterprises worldwide can secure their application development from code to cloud. Our consolidated platform and services address the needs of enterprises by improving security and reducing TCO, while simultaneously building trust between AppSec, developers, and CISOs. We believe its not just about finding risk, but remediating it across the entire application footprint and software supply chain with one seamless process for all relevant stakeholders.
We are honored to serve more than 1,800 customers, which includes 40 percent of all Fortune 100 companies including Siemens, Airbus, SalesForce, Stellantis, Adidas, Wal-Mart and Sanofi.
How will you make an impact?
Provide first-line support to employees for hardware, software, and network-related issues.
Diagnose and resolve technical problems related to Windows OS, MacOS, and Okta.
Install, configure, and maintain computer systems and applications.
Ensure security and data privacy compliance across all IT operations.
Manage and support user accounts, access permissions, and authentication processes.
Maintain IT documentation, including troubleshooting steps and solutions.
Communicate effectively with team members and end-users to resolve issues efficiently.
Stay updated with the latest IT security threats and best practices.

We are looking for an experienced Help Desk Team Leader/Manager to lead our technical support team.
The ideal candidate will be responsible for managing the team, providing high-level technical support, continuously improving service processes, and ensuring user satisfaction. If you have experience managing technical support teams, excellent service skills, and the ability to work in a dynamic environment, we want you on our team!
As an employee you will:
Manage the technical support (Help Desk) team and provide professional guidance to employees.
Oversee service level agreements (SLAs) and ensure compliance with organizational goals.
Provide technical support to users and resolve complex technical issues.
Develop and implement workflows to improve service and support levels.
Collaborate with IT departments and lead technology projects.
Train and develop the support team professionally.
Manage ticketing systems and oversee reports and performance metrics.
Implement new technologies and enhance user experience.