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transforming the way families navigate lifes most difficult times from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.

We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, supports over 45 million people across North America.
Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. weve raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.
We're hiring a Senior Product Manager to lead our enterprise product initiatives, deepening our impact, extending our reach, and creating more value for our partners. This is a strategic, cross-functional role at the core of growth. Youll shape how our product delivers value through partnerships, defining solutions that are impactful, scalable, and grounded in real human needs.

Were looking for a product manager with experience in B2B2C environments, someone who can navigate complexity with confidence, build strong roadmaps, and align internal and external teams around a clear product direction. Youll work closely with Engineering, Design, and Partner Success to translate partner needs into outcomes that serve both the business and the families we support.

In this role you will
Own the product lifecycle for our partner-facing experiences- from discovery and alignment to delivery, measurement, and iteration
Define the product vision and roadmap for enterprise partnerships, ensuring alignment with company and partner goals
Lead cross-functional discovery and delivery efforts across Product, Engineering, Design, and Partner Success
Develop scalable approaches to integrating partner programs and evolving how we serve diverse enterprise needs
Build a deep understanding of partner and end-user journeys and use those insights to inform product priorities
Contribute to product best practices and help raise the bar for clarity and execution across teams

Required Account Manager
Job description:
As an Account Manager, you will have the exciting opportunity to help drive the growth and shape the future of emerging cloud technologies.
The ideal candidate will possess both a sales/account management and technical background that enables them to drive an engagement at the executive level as well as with software developers and IT architects.
Responsibilities:
Proactively initiate activities to generate value for our customers and increase engagement.
Serve as the primary customer contact during bid submission, pilot test, legal review, and procurement.
Keep records of customer interactions and provide quarterly projections,
maintain knowledge, context, and ownership of the customers you are responsible for and own communication with.
Build a pipeline of customers within selected verticals.
Leverage WideOps Engineering and Marketing resources, and provide input on current collateral materials and ideas on how to improve them.
Collect and summarize clients feedback to ensure our products & solutions are closely aligned with customer needs and requests.

We are looking for an Enterprise Account Executive, to be directly responsible for our growth in the EMEA region providing an exciting opportunity to drive and shape the future of DevOps processes within your allocated Enterprise account portfolio. You will be responsible for identifying opportunities to maximize our customers value from our products and services, maintaining strong customer relationships.
As an Enterprise Account Executive you will...
Manage sales pipeline across new business and upsell opportunities to Enterprise customers
Responsible for the success and renewals process for the customer portfolio; analyze usage metrics to understand customers usage of our product (evaluate product adoption)
Contact customers throughout the life cycle to identify potential growth opportunities and maintain long-term account health and relationships
Partner with Finance, Legal, Product, Technical teams in negotiating, structuring, and quoting renewal contracts for highest possible renewal rates
Use salesforce.com, JIRA, BI, and Advanced Microsoft Excel
Drive product adoption, share best practices, and implement growth and optimization strategies for maximum value and success.

Required Customer Retention Account Manager - German Speaker
As a Customer Retention Account Manager you will...
Responsible for the renewal of customer subscriptions in their assigned territory; this includes customer notification of upcoming renewal, discussing changes to their contract, and providing quotes directly to customers
Manage cadence for effective renewal forecasts and projections
Drive the renewals process in collaboration with the Strategic Sales team to preserve and improve customer contracts and relationships
In collaboration with Customer Success, Finance, Legal, Deal Desk, Procurement and Sales teams, own, drive and manage the renewal process, including renewal quotes and renewal opportunities to ensure renewals are processed accurately and on-time
Identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
Actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
Accountable for maintaining accurate customer renewal records including licenses, software expiration dates and customer contact information
Communicate effectively with customers and internal stakeholders to provide updates, resolve issues, and gather feedback
Identify accounts at risk and work to develop and execute mitigation plans.

We are looking for a Account Executive.
As an Account Executive (AE), you will play a pivotal role in driving revenue growth by acquiring new customers and expanding our existing client base. You will be responsible for managing the entire sales cycle, from prospecting to deal closure. The ideal candidate is a self-motivated, results-oriented individual with a proven track record in B2B sales and a passion for technology-driven solutions.
Key Responsibilities:
Prospect, identify, and qualify leads through various channels, including cold outreach, referrals, networking, and inbound inquiries.
Conduct in-depth needs analysis and discovery meetings to understand prospects needs, challenges, and business objectives.
Collaborate with cross-functional teams, including product, marketing, and customer success, to ensure a seamless customer experience and maximize opportunities.
Manage a robust pipeline of opportunities and accurately forecast sales projections.
Build and maintain strong, long-lasting customer relationships by providing exceptional service and support.
Stay up-to-date with industry trends, competitive landscape, and emerging technologies to effectively position offerings.

we are seeking a results-driven Inside Sales Manager to join our growing sales team and support our global growth. The individual will play a pivotal role in expanding the company's client base by identifying potential prospects, promoting Incident Response Retainer (IRR) offering and closing business with new clients.
The ideal candidate will drive growth through targeted outbound prospecting efforts, using cold emails, calls, and social media outreach. Next, the ideal candidate will exercise sales practices to close IRR business with qualified prospects, while meeting assigned sales quotas.
The ideal candidate is proactive, data-driven, and an excellent communicator with the ability to work both independently and collaboratively with sales and marketing teams to drive business success.
Key Responsibilities:
Develop targeted prospecting lists, to identify and develop new business opportunities and establish relationships with prospective clients.
Conduct outbound prospecting via email sequences, calls, and social media to lists of prospects.
Exercise inside-sales practices to sign up Incident Response Retainer clients.
Liaise with the client leadership team in pursuit of additional service opportunities of new accounts.
Consistently achieve assigned sales quota.
Continuously refine and improve messaging and written materials for outreach.
Track and report progress and key metrics to management.

ready-to-deploy, Salesforce-native eQMS with the industrys first AI specifically built to deliver safe, reliable decision guidance for critical quality issues. This offers faster, more proactive quality and compliance through vertical AI that empowers data-driven decision making in life sciences quality and compliance.

The companys solutions are trusted by life sciences companies, both large and small, worldwide. The solutions are fully compliant with 21 CFR part 11, EU Annex 11 and support ISO 9001, 13485, 14971, and 27001.

Who were looking for
a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dots SaaS solutions are based on the worlds most innovative cloud technology provider, salesforce.com. We are a young and innovative software company, looking to dramatically change how pharma, biotech and medical device companies manage their quality and compliance regulated processes.

We are looking for a Customer Success Manger (CSM) to become an integral part of our Customer Success team. Our ideal candidate should be passionate about learning innovative technologies, organizing information / data, working according to procedures and regulatory requirements, and keen on becoming a part of a growing and dynamic team. You will succeed in this role if you are a problem solver that likes to work with people to derive the best solution for both the customer and Dot. Customer success is our top value, and this role requires individuals to be customer service oriented.