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Required Customer Experience Associate
About The Position
We are a company at the forefront of helping small businesses succeed. Our all-in-one platform empowers over 40 million entrepreneurs worldwide to launch, manage, and grow their businesses. At the heart of our solution is the Guidance Engine, which creates a personalized plan for every new business and simplifies the entire journey - from the first idea to long-term growth. More than just providing tools, we see ourselves as partners to our customers, offering a support system and practical guidance throughout their business-building journey.
About the Role:
Our Customer Experience (CX) team is the face and heartbeat of helping our customers succeed. Were looking for a Customer Experience Associate who lives and breathes CX - youll be the point of contact for our customers across multiple channels, and the quality of every interaction you deliver will directly shape how customers feel about us.
In this role, you will:
Provide multi-channel support (tickets, chat, phone), ensuring every interaction is empathetic, professional, and solution-driven.
Become an expert in our products and proactively help customers unlock their full value.
Champion the customer voice internally-sharing insights and feedback that turn into actionable changes to influence our product, training, and processes.
Identify knowledge gaps, simplify flows, and suggest improvements that elevate the overall experience.
Collaborate with teammates and cross-functional partners to drive a seamless, customer-first journey.

Required SMB Account Manager - Benefits
What youll be doing:
As an SMB Account Manager, youll be joining the growing Benefits team. As part of this team, youll play a crucial role in scaling a solution that is redefining how we serve our SMB & corporate partners.
This role focuses on managing a portfolio of SMB clients, from onboarding to long-term support, while driving excellent service and business growth.
Day-to-day in this role youll:
Manage a portfolio of SMB clients - building strong relationships at senior levels and ensuring mutual success.
Lead and manage company launches end-to-end - including planning and executing launch events, delivering employee and manager training sessions, and providing close guidance throughout the implementation process.
Own the full client lifecycle - from identifying opportunities and pitching solutions, to providing long-term strategic support.
Collaborate cross-functionally with Product, Marketing, Support, and Operations to tailor solutions to client needs and ensure delivery excellence.
Analyze account performance and market trends to identify areas for optimization and growth.
Represent us at industry events and client meetings, positioning us as a partner of choice in the B2B space.
Drive initiatives to improve client satisfaction, retention, and revenue growth - working closely with our internal Support and Operations teams to ensure a smooth, high-quality client experience at every touchpoint.

We are looking for a Retail Development Specialist to join a senior team managing our most strategic supermarket partnerships in Israel. This is not a traditional sales role - it is a highly operational, analytical, and partner-facing position focused on driving performance, improving processes, and leading strategic retail partnerships end-to-end.
In this role, you will manage a portfolio of 3-4 enterprise supermarket partners, acting as the main business owner for each account. You will work closely with store teams, operational stakeholders, and senior HQ management to improve performance, solve operational challenges, and drive sustainable growth across the partnership.
What youll be doing:
In this role, you will manage a portfolio of 3-4 enterprise supermarket partners, acting as the main business owner for each account. You will work closely with store teams, operational stakeholders, and senior HQ management to improve performance, solve operational challenges, and drive sustainable growth across the partnership.
Day-to-day in this role youll:
Own the end-to-end management and development of strategic enterprise supermarket accounts.
Analyze business and operational performance to identify growth opportunities, bottlenecks, and operational inefficiencies.
Lead proactive operational improvement initiatives with field stakeholders such as pickers, store managers, and operations teams, focusing on topics like picking times, rejection reasons, availability, and fulfillment quality.
Conduct trainings and onboard partners on our operational tools, workflows, and advanced platform capabilities.
Build and maintain strong relationships with senior stakeholders at partner headquarters, including leading quarterly business reviews and strategic discussions.
Drive commercial and marketing initiatives together with partners, including campaigns, assortment optimization, storefront visibility, and growth opportunities.
Handle complex escalations and coordinate cross-functional problem solving, including cases involving technical or operational issues.
Conduct regular visits to supermarket branches across Israel to support operational excellence and partner success.
Monitor KPIs and performance metrics using BI and analytics tools, translating data into actionable business insights.

Were looking for an Account Manager who will manage a portfolio of our company's strategic customers in Israel from the onboarding stage to assuring satisfaction while identifying business needs in the customers AWS environment.
Work location: hybrid from Tel Aviv
Curious about what it's really like to work at our company?
Explore our benefits, culture, and what success in your first year could look like here.
If you are interested in this opportunity, please submit your CV in English.
Key Responsibilities
Identify Cost Optimization, upsell, cross-sell, and renewal opportunities, and the need for a Dedicated DevOps or FinOps service.
Oversee a portfolio of assigned customers, develop new business from existing clients, and meet sales goals.
Onboard new customers and guide them through onboarding, ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively.
Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectives, and proactively engage with them to understand their evolving needs, challenges, and goals.
Gather feedback from customers regarding their experiences and needs. Relay this feedback to internal teams for continuous improvement.
Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals.
Maintain and develop strategic vendor relations with AWS.
Regularly attend business events and conferences to promote and educate prospective clients on the benefits of our company.

We're looking for a driven, target-oriented Account Executive to join our company's growing sales team. You'll be selling a product IT professionals truly love - a trusted, disruptive AI-powered platform that's reshaping IT management worldwide. With Robin, our native AI agent, built directly into the platform, we are leading the charge in autonomous IT - and was recently named a Visionary in the Gartner Magic Quadrant for Endpoint Management Tools.
This is more than a sales role. You'll be part of a team that directly impacts our company's growth, helping shape the sales org from the ground up - from processes and playbooks to the day-to-day culture. If you're passionate about SaaS sales, love building structure, and thrive in a collaborative, innovation-driven environment, this role is for you.
Responsibilities
Own the full sales cycle - from trial sign-up through to CSM handoff
Maintain and grow an active pipeline of inbound and outbound deals
Collaborate with CS, Product, and R&D on prospect needs and feedback
Contribute to building sales processes, playbooks, and documentation
Write technical responses to prospect questionnaires.

Were building our Outbound Sales motion from the ground up, and were looking for a driven Outbound Account Executive to join us at this exciting stage.
This is a true greenfield opportunity-while our company has achieved strong success through inbound channels, outbound represents a major growth engine with a huge untapped potential.
As part of this role, you will help define and shape our outbound strategy, build a pipeline, and open new markets and opportunities. You will report directly to the VP Sales, working closely with leadership to influence strategy, messaging, and execution.
You will sell a truly differentiated AI-powered product - Robin, among other groundbreaking products.
This role also includes traveling to industry events, conferences, and customer meetings to represent our company and build relationships in key markets.
If you thrive in building environments and enjoy creating new pipelines, this role is for you!
Responsibilities
Own and drive the full outbound sales cycle, from prospecting to closing and handoff to Customer Success
Build and manage a strong outbound pipeline across target accounts and new market segments
Identify, engage, and develop relationships with key decision-makers in IT organizations
Act as a founding member of the outbound team, contributing to playbooks, messaging, and sales processes
Represent our company at events, conferences, and customer meetings (including travel)
Position our companys AI capabilities, including Robin, as a key differentiator in solving customer challenges
Collaborate with Marketing, Product, and Customer Success to refine targeting and improve conversion
Provide feedback from the field to influence product development and go-to-market strategy
Consistently meet and exceed sales targets and KPIs.

As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your teams success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.



Key Responsibilities:

Leadership & Team Development:

Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success.
Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction.
Provide technical guidance and foster team collaboration on observability tools and log analytics.
Technical Expertise & Customer Engagement:

Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis.
Ensure that your team delivers expert-level onboarding and ongoing, for our observability and logging solutions.
Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructures.
Customer Relationship Management:

Be the primary escalation point for customer technical challenges.
Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogixs platform.
Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals.
Data-Driven Leadership:

Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance.
Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues.
Collaborate with internal teams on product enhancements, informed by your team's customer data analysis.

we are looking for a Senior Account Executive.
As AI breaks down traditional development silos, we help companies pioneer the era of Agentic Engineering. Our practice is driven by the Israeli Tech Radar-our yearly technological compass-which guides our deep, cross-domain expertise in AI/ML, Backend, Data, DevOps, Fullstack, and Web. We seamlessly integrate into development teams to build these new autonomous systems and boost your engineering capabilities from day one.
We proudly collaborate with hundreds of Israeli startups and tech companies across diverse industries, including cybersecurity, fintech, SaaS, biotech, and medtech, scaling their development teams in the shortest time possible, without ever compromising on quality.

We are looking for a Partnership Manager to join our team.
Responsibilities:
Manage day-to-day relationships with global brands including commercial, legal, financial and marketing aspects (80%).
Research, pursue, and develop new long term business relationships (20%).
Negotiate commercial terms while utilizing analytical data.
Advance and establish new opportunities with existing relationships and define revenue opportunities.
Lead and monitor the business strategy in order to deliver company goals and customer requirements.

We are looking for a Senior Technical Account Manager to join Zesty and become a trusted technical advisor for our strategic customers.
This is the first TAM role in Israel and part of Zestys Account Management organization. You will help build the local TAM function while owning the technical relationship with strategic global customers.
In this role, you will work closely with global enterprise customers, helping them maximize the value of Zestys cloud optimization platform. You will combine technical expertise, customer-facing ownership, and commercial awareness - leading technical discussions, supporting adoption and escalations, and partnering with Sales, Customer Success, Product, and Engineering to solve customer challenges and drive long-term value.