We are looking for a Customer Success Manager on a mission to establish partnerships with our clients, based on value and ROI. These partnerships are created by securing long-lasting professional relationships, based on exceptional service and delivering the power of suite of services.
Workdays Monday to Friday
Responsibilities:
Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging solutions.
Building strong relationships with clients based on your ability to earn their trust and deliver
Proactively identifying business goals and pain points, and opportunities where can deliver even greater value for our customers.
Analyzing key account statistics and performance metrics to identify pain points while educating customers in order to drive performance.
Simultaneously and successfully managing multiple client relationships.
Responsible for maximizing customer retention by proactively identifying risks, analyzing client data to spot red flags, and escalating issues to cross-functional teams to ensure customer satisfaction and prevent churn.
Requirements: English, French mandatory
2+ years of experience in the field.
Experience in a client-facing role preferably in a SaaS, e-commerce, or marketing environment
Proactively drive customer retention by identifying risks, raising red flags, and escalating issues. The candidate will also be responsible for identifying and executing cross-sell and upsell opportunities, working closely with Sales and other teams to increase account growth and maximize customer lifetime value.
Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle
Hunger to work in a hyper-fast-paced and ever-changing environment
Superior organization and prioritization skills, along with focused attention to detail
Commercial savvy
Technical attitude, including general knowledge pertaining to web, analytics and tracking, CMS platforms, and APIs
A general understanding of the digital marketing space, including SEO/SEM, Social Media, Email marketing, and eCommerce best practices a HUGE advantage!
This position is open to all candidates.
