דרושים » מכירות » Customer Retention Account Manager - German Speaker

we are looking for a Sales Customer Success Manager who will drive retention and revenue growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting our companys sellers to leverage the platform to gain business growth and success. This includes identifying opportunities to expand customer usage of the platform.
The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills, combined with a results-oriented approach to driving customer value and platform adoption.
What am I going to do?
Onboard high-value customers with demos, highlighting features that drive increased usage and potential upgrades, while providing educational sessions on best practices, premium features, and services.
Build and maintain strong, long-lasting customer relationships, acting as a trusted advisor to maximize ROI and ensure customer success.
Increase retention and revenue growth by identifying and closing upsell and cross-sell opportunities, while driving expansion revenue through strategic advisory.
Represent the voice of the customer, providing valuable feedback and insights to core product and marketing teams.
Track and report on key KPIs such as churn rate, expansion revenue, and customer lifetime value to measure success and improve customer satisfaction.
Develop and execute customer success plans that outline strategies for achieving customer goals and maximizing platform usage.
Use strong analytical skills to translate data into actionable insights, proactively suggesting solutions and upgrades to meet evolving customer needs.
Work with tools like Salesforce and G Suite to manage customer accounts and monitor performance, ensuring structure in ambiguous situations.

A Tel Aviv based FinTech startup that provides the worlds leading 360 financial solution for small businesses.
platform enables every small business to:
Accept payments online & in person.
Pay vendors easily and automatically.
Access real time funding & Credit as needed.
Access full invoicing and bookkeeping solution.
Use multiple pre-integrated 3rd party services.
Were targeting one of the largest markets in the world. Small businesses represent 99% of the worlds businesses and 60% of the global GDP and yet, they are the most overlooked and underserved segment in the economy. is leveling the playing field and helps these entrepreneurs succeed by taking all the hassle and headache off their plate and giving them the tools to focus on their core activity. We believe you should Let The Baker Bake!
Whats unique about?
Weve entered our rapid growth and expansion stage and are planned to grow from 50 to 200+ employees over the next year. This is your opportunity to join a rapidly growing company, have an immediate impact on the product and the companys evolution.
We are currently processing billions in volume for 80,000+ businesses and were just getting started. If you are talented, humble and ambitious now is the best time to join a rapidly scaling rocket ship where you can make an impact and be a significant part of our journey.
About the Opportunity:
We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

We are seeking an Account Executive to join our Sales team, tasked with revolutionizing the video creative analysis and intelligence sector. Your main challenge will be to grow our client base and support us in scaling revenue productivity. This is a remarkable opportunity to build relationships with marketing executives in leading brands, agencies, and technology partners in the industry. In this role, you'll report directly to the VP of Business Development & Partnerships and be responsible for:
Managing the entire sales cycle, from prospecting and lead qualification to demo presentations, negotiation, and deal closure.
Creating and implementing new relationships and revenue streams by identifying key decision-makers in target accounts, cultivating relationships, understanding their business needs, and presenting our product offerings as solutions.
Highlighting our value proposition and demonstrating how we can advance the client's business.
Utilizing sales engagement tools to maintain sales data, produce reports, and provide sales forecasts regarding renewals and upsell opportunities.
Leveraging market trends, client data and insights, competitive landscape, and consumer feedback to drive new and expanded business.
Contributing ideas to product development, pricing strategies, and sales tactics.
Collaborating closely with teams , including R&D, Product, Customer Success, Operations, and Finance.

We are seeking an entrepreneurial sales professional for our leading sales department, which reflects what a state-of-the-art sales team should look like. As an Enterprise Account Executive , you will play a leading role in accelerating our sales growth and directly impact our success.

What Will You Do?
Understand Customer Needs: Gather key prospect information and navigate the procurement cycle to generate interest and secure successful customer relationships.
Manage Sales Processes: Handle qualification, demos, and closing of both inbound and outbound leads.
Develop Opportunities: Identify key organizational stakeholders and employ a multi-thread approach to cultivate opportunities.
Achieve Sales Goals: Pursue individual and team sales targets, consistently hitting quarterly goals.
Collaborate with Teams: Work closely with our Growth and BDR teams to identify and research relevant sales targets across various verticals and customer segments.

We are looking for a Relationship Manager to create long-term, trusting relationships with our customers. The Relationship Managers role is to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities. The goal is to contribute to sustaining and growing our business to achieve long-term success.
Responsibilities:
Be the main point of contact for the businesses you manage and build strong, long-lasting customer relationships.
Develop a deep understanding of clients needs and proactively create tailored plans and recommendations, leveraging your knowledge of our products and industry insights to support their growth.
Identify key staff in client companies to cultivate profitable relationships.
Resolve clients issues quickly and effectively.
Drive upselling and cross-selling initiatives while ensuring high standards in sales, supply, and customer service processes.
Aim to preserve and develop an assigned portfolio of clients.
Gain solid knowledge of competitors.
Leverage transactional data to deliver insights and guidance that help customers enhance performance across all areas of their business.
Work closely with our Product teams to help influence our new product developments based on customer needs.
Identify and close new opportunities to grow business within your portfolio of customers.
Act as a central point of contact to a wide range of internal functions.
Face-to-face meetings with customers on a quarterly basis
Take part in events related to fintech, payments, and main industries related to your portfolio.

Required Account Manager, Enterprise Browser
In this role, you will be responsible for managing a territory focusing on Major, Strategic, and Enterprise Accounts. Working closely with our business partners and driving sales for our Enterprise Browser security solution, into new and existing customers. It is expected that you deliver or exceed your sales targets in both new business and renewals for ACV and TCV bookings. The role expects you to define your territory, strategies and then lead local execution and in alignment to company strategies and tactics within the Prisma SASE organization.
Your Impact:
Win new logos, renew existing customer and expand business within your territory
Achieve ACV sales quotas on a monthly and quarterly basis
Present regular/accurate forecasting for review
Track and report on all opportunities, pipeline, and bookings to provide forecast reports to region management
Establish relationships and engage with the local reseller and alliance partners on sales programs and joint activities
Develop, share and implement standard methodologies and account strategies to increase our sales penetration of Enterprise Browser into our top accounts
Engage with customers to identify and progress opportunities whilst delivering subject matter expertise on Enterprise Browser solutions
Qualify and progress leads and opportunities through the sales cycle to closure
Keep up-to-date knowledge of Enterprise Browser and other browser technologies as well as the competitive position of the company
Conduct consistent training and communications for the sales and channel teams as well as joint engagement within the wider organization
Contribute to the larger Prisma SASE strategy by providing regional specific intelligence and reporting
Apply subject matter expertise in training, QBRs, enablement, and other engagement activities
Gather Voice of Customer and competitive intelligence and share with theater and global Prisma SASE organization
Help build and project our position.

Our company is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier Partner, we deliver hands-on DevOps and FinOps and GenAI support that drives real results.
We work across EMEA, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.
Were seeking an Account Manager to drive our business growth in the Israeli territory of greenfield accounts while assuring a great customer experience. Youll be responsible for the sales process, from prospecting to closing a deal.
Work location - hybrid from Tel Aviv
Responsibilities
Develop and execute successful targeted territory development plans to help achieve or exceed growth, revenue, and margin targets
Develop and manage all phases of the territorys business development cycle, including managing proposal negotiations, the statement-of-work, and completion of all contract details
Demonstrates breadth and depth of knowledge in aligning our capabilities to client business and positioning relative to competitors
Prospect new customers and communicate with the AWS reps regularly
Maintain and develop strategic vendor relations with AWS
Regularly attend business events to promote and educate prospective clients on the benefits of our
Work collaboratively with Marketing, Operations, Delivery, and Solutions Architects

We are seeking a highly motivated and proactive Fraud Account Service Manager to serve as the primary point of contact and trusted advisor for our valued customers.
In this role, you will be responsible for maximizing our products utilization, by providing the customer with professional guidance, based on their requirements and resources. You will collaborate closely with the customer analysts and management teams, playing a key role in bridging the gap between technical capabilities and business outcomes.
This position is global, so hours flexibility is required. Some calls and meetings occur outside of standard working hours.
Your role and responsibilities:
Be the Main Focal Point for the Customer: Own the relationship with assigned clients, serving as their primary point of contact for all fraud-related inquiries, escalations and security policy rollouts.
Proactive Customer Engagement: Develop and maintain strong, proactive relationships with customers, anticipating their needs and providing strategic guidance on how to best leverage our fraud prevention solutions.
Independent Problem Solving: Take ownership of technical challenges and drive them to resolution, utilizing your technical acumen and internal resources effectively.
Project Management: Drive internal team collaboration, acting as a central point of facilitation, and ensure consistent visibility for the customer through regular updates and a clear articulation of progress.
Maximize Customer Value: Understand the customer's business objectives and risk landscape to provide recommendations and solutions that demonstrably maximize the value and return on their investment in our fraud prevention platform.
Collaborate with Fraud Analysts and Management: Effectively communicate technical details and customer requirements to our internal fraud analysis teams and provide clear, concise updates and strategic insights to both internal and external management levels.
Translate Customer Requests to the Lab: Act as a crucial liaison by clearly and accurately translating customer technical requests, feature enhancements, and integration requirements to our internal development and product teams (the "lab").
Timely Responses and Communication: Ensure prompt professional responses to all customer inquiries and maintain clear and consistent communication throughout all interactions.
Meet on a Weekly Basis: Conduct regular weekly meetings with key customer stakeholders to review progress, address any issues, discuss strategic initiatives, and maintain a strong collaborative partnership.
Understand Customer Risk Assessment and Fraud Related Processes: Develop a deep understanding of each customer's unique risk assessment methodologies, fraud detection strategies, and overall fraud-related operational processes to tailor our solutions and support effectively.

We are looking for a rock star Account Manager who will be the focal point for our strategic Corp existing accounts.
You will play a key role in driving B2B department revenue expansion by ensuring the adoption, retention, and growth of Corporate customers while maintaining strong business relationships with our strategic clients.
The Account Manager will be measured by Retention & Growth and will own the full commercial, service, and operational aspects of each client's lifecycle.
The position requires 80% face-to-face meetings with clients.
This is a temporary position to cover for maternity leave.
Responsibilities:
Responsibility for M$ scale monthly revenue, and over 90 Corporate clients within the Retail sector.
Meet the company's budget targets by increasing SOW.
Identify new growth opportunities within existing accounts (branches, leads for new accounts).
Increase the number of active accounts and usage among existing clients.
Detect and monitor early signals of at-risk accounts and provide a path to resolve strategic client issues.
Develop trusted relationships with decision-makers from strategic accounts, and project management activities focused on generating long-term growth.
Gain insights for customer success function through data analysis.
Work closely with business stakeholders such: Global leaders, executive management, sales team, and marketing.

looking for a SR VIP Account Manager With Buddies team in Israel on a hybrid basis.
we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
one of our casual free-to-play mobile games and is a classic board game with a new look. The team is based in Europe and the US, and works every day to create captivating new experiences for our players.

What You Will Do
We are seeking a highly motivated and experienced Senior Account Manager to join our team, focusing on our VIP player base. The ideal candidate will be responsible for managing and nurturing relationships with our top players, ensuring their satisfaction, engagement, and loyalty.
This role requires flexible hours to match the US timeline, making it ideal for individuals seeking a flexible schedule.

Develop and maintain strong relationships with VIP players to enhance their gaming experience.
Serve as the primary point of contact for VIP players, addressing their needs and concerns promptly and effectively.
Monitor and analyze player activity to identify engagement opportunities and potential issues.
Implement personalized engagement strategies to increase player retention and satisfaction.
Coordinate with various internal teams to ensure a seamless and enjoyable experience for VIP players.
Provide regular reports on VIP player activity, feedback, and trends to senior management.
Participate in the design and execution of VIP events and promotions.