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We are looking for a VP of Customer Success & Delivery to lead our global customer-facing organization, wearing two complementary hats: Customer Success and Service Delivery. Serving as a member of the Leadership Team, you will own the entire customer journey - driving customer value, satisfaction, retention, and growth, while ensuring flawless delivery of our Professional Services and Customer Success management.

On the Customer Success side, you will shape and execute the companys customer success vision, aligning business outcomes with our cutting-edge cybersecurity products and building long-term relationships that deliver measurable business impact for enterprise and Fortune 500 customers. On the Delivery side, you will lead global product installations and deployments, oversee professional services and technical account activities, and ensure excellent, timely service delivery across the team.

This role is both strategic and hands-on. It is ideal for a proven leader with strong cybersecurity domain expertise, experience building and managing global technical and customer-facing teams, and a passion for execution, quality, and customer value. The ability to work independently in a fast-paced environment is vitally important. You will be accountable for excellent service delivery, customer success, and professional service activities, and for managing the day-to-day operations of the team including driving customer goals, product engagement, research, and ongoing projects.

What Youll Do
Own the end-to-end customer journey across Customer Success and Professional Services, partnering with Sales on pre-sales technical activities, ensuring customers achieve maximum value from our company solutions.
Lead, recruit, and manage a world-class, global customer-facing team with strong technical capabilities.
Design and implement a Customer Success culture focused on execution, quality, mentorship, and open feedback.
Drive customer satisfaction, retention, and growth by aligning business outcomes with our products.
Lead global design, installation, and deployment of the product across customer environments.
Share best subject matter practice methodology with customers and partners to drive their success and ours.
Define and lead research assignments, complex technical projects, and team KPIs.
Oversee support case management to ensure tickets are completed successfully, accurately, in a timely manner, and to the customers satisfaction.
Ensure excellent product understanding and subject-matter knowledge throughout the team.
Partner closely with the Sales team on expansion, renewals, and technical wins, and collaborate with cross-functional teams as a leader.

Were looking for a COO who can build the operating system for what comes next. Someone sharp enough to shape the strategy and hands-on enough to make it land.



What Youll Do

Corporate Strategy. Lead competitive positioning research. Support the development and continuous refinement of the company narrative as the company, market, and competitive landscape evolve.
Fundraising. Build the fundraising strategy and evaluate multiple fundraising paths. Build and manage relationships with private equity funds, banks, and strategic partners. Own and coordinate the fundraising process from initial outreach through execution and closing.
Corporate Development & Partnerships. Source and evaluate acquisition, partnership, and commercial opportunities that can expand the company's talent base, strengthen programmatic supply, or create new monetization opportunities.
Company Operating Cadence. Establish and manage the company's operating rhythm, ensuring business priorities are clearly tracked, budgets remain aligned, and core KPIs progress in line with company goals.
Operational Leadership. Partner with VP HR, Finance, and functional leaders to oversee people strategy, budgeting, compensation planning, and cross-functional operating processes.

we are expanding exponentially. This role owns the design, implementation, and governance of the companys core operating processes: identifying inefficiencies, closing ownership gaps, and building the playbooks, benchmarks, and metrics that keep the business running. The role also owns customer quality and account expansion tracking, and reports directly to the CEO on operational and strategic performance.
Key Responsibilities
Process diagnosis: Identify operational inefficiencies, bottlenecks, duplicated effort, and unclear ownership before they escalate.
Process design: Build and maintain the playbooks and SOPs the company uses, and retire those that are obsolete.
Operational strategy & benchmarking: Research industry and competitor practices, and translate findings into strategy recommendations for the CEO.
Customer quality & expansion: Own the metrics for customer satisfaction and service quality, and the process for converting healthy accounts into upsell and expansion revenue.
Change management & audits: Run operational audits, drive fixes to closure, and lead adoption of new processes with function leads.
Metrics & reporting: Track the operational, customer, and growth metrics that matter, and report on business health directly to the CEO.
Process Scope
Process ownership spans the operating model end to end: customer lifecycle and expansion, cross-org handoffs (e.g., Product-Sales, Sales-Marketing), people lifecycle (onboarding, reviews, leveling), OKR cadence, communication and knowledge management, feedback and continuous improvement, vendor and compliance operations, and domain ownership mapping.