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We are seeking a Training & Customer Operations Coordinator to join our team in a key role that involves coordinating and managing training activities, providing support to clients, handling operational and logistical aspects, and continuously improving the learner and customer experience.
This position requires strong organizational skills, excellent interpersonal communication, and a high level of service orientation.
Responsibilities:
Coordinate and manage workshops, training sessions, and courses both in-person and online.
Handle participant registration, attendance tracking, and ongoing post-training follow-up.
Oversee all logistical aspects of training activities including venues, equipment, suppliers, catering, and more.
Provide ongoing support to instructors and participants to ensure smooth execution of sessions.
Onboard new clients and maintain ongoing communication and support for existing ones.
Monitor service KPIs , track customer satisfaction, and identify opportunities for process improvement.
Operate and maintain CRM systems and related operational tools.

Our Company is where we transform vision into reality. It's where ideas become technologies, and cutting-edge technologies become solutions for animal care and management. We support farmers by providing real-time actionable information to help them manage their herds. It provides farm owners with smart devices and data that give them a better understanding of their animal’s activity and health needs, enriching relationships. It helps conservationists safeguard natural environments and wildlife. Leveraging decades of Technological Research & Development experience across many markets, technologies and species, along with development environments and Quality Assurance procedures, we're always inventing new ways to look after the health and well-being of animals. Our decades of experience keep us ahead of the curve by leveraging advanced Technological Solutions from enhancing the precious bond between people and their pets, to advancing animal healthcare and wildlife preservation. The Global Product Training Development team, part of the Global Customer Success function, is responsible for leading the design and execution of global product training development strategy by creating and developing global product training materials for both internal and external audiences, including end customers and distributors. The team supports the entire portfolio of technology solutions across multiple livestock species. We are currently seeking a Product Training Developer to join our team. This role involves designing and developing training materials and tools for product functionality and technical training, which will be used by internal sales personnel, distributors, and customers. As a Product Training Developer, you will work closely with internal key stakeholders and product subject matter experts to create effective training resources.
Duties & Responsibilities · Perform role-based product training needs analysis and suggest an end-to-end training plan and outline for training deliverables. · Develop content for training and knowledge resources to be used by after-sales personnel, distributors, and end-users including storyboards, and scripts for product functionality and technical training. · Lead Update and maintain existing training materials to ensure they consistently align with business needs · Lead building and maintaining training repository for internal team members and dealers. · Participate in overall training initiatives and contribute to the growth and improvement of existing training content associated with our products and processes. · Lead the deployment of digital training tools. · Collaborate with internal and external subject matter experts across cross functional teams in multiple time zones to gain technical expertise and understand business needs for effective training development.

Were looking for a Director of Training to build and lead our comprehensive training strategy and execution across customers and internal teams. Youll be the go-to expert ensuring our global workforce and customers can maximize the value of our maritime AI solutions.

Youll be diving deep into maritime domain expertise and product knowledge to create world-class training experiences that scale globally.

Reports to: VP Business Services

What Youll Own

Training development

Build ongoing product and solutions training curricula to keep customers and internal teams current with our evolving AI solutions
Manage certification programs and compliance training requirements
Create maritime domain training for non-maritime team members
Develop and adjust to role-specific training tracks (customer success, support, sales etc.)
External Customer Training

Lead customer education strategy from onboarding through advanced use cases
Build scalable training programs for our diverse global customer base
Create self-service training resources and knowledge bases
Design certification programs for customer power users
Deliver executive-level training sessions and workshops
Strategic Training Operations

Partner with Product, R&D, Product Marketing and Customer Success to stay ahead of feature releases
Build training analytics and success metrics to measure program effectiveness
Manage training technology stack and platforms use advanced AI tools
Scale training delivery across multiple time zones and languages

Power the Future with us! At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 3,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. We are looking for a strategic and experienced Director of Service Training and Tools to lead our global training programs for technical service teams, sales colleagues, and partners, utilizing advanced training methods, knowledge base modifications, and Service AI tools implementation. In this key role, you will be responsible for developing, implementing, and managing world-class training initiatives that ensure consistent, high-quality service and support across all regions. Key Responsibilities:
* Lead the global Service and Sales Training team, including regional trainers and content developers.
* Service AI company program manager - define and develop in-house and third-party Service AI tools and implementations.
* Design and implement training strategies for field service engineers, technical support, and service partners.
* Build and maintain a comprehensive curriculum for products, troubleshooting, repair procedures, and safety standards.
* Lead and maintain the company knowledge centers and databases for internal use and customer information gathering.
* Map needs, develop, and execute digital and in-person training programs, including e-learning, webinars, workshops, and certifications.
* Collaborate closely with Product teams to develop and implement training materials and enablement programs.
* Drive onboarding and upskilling initiatives for service and customer-facing teams.
* Measure and report on training effectiveness and knowledge retention.
* Ensure consistent global standards while adapting training to local market requirements.
* Manage vendor relationships, training platforms, and tools (e.g., LMS).
* Support digital transformation, automation, and process optimization efforts.
* Ensure timely delivery, budget adherence, and stakeholder engagement.
* Oversee and coordinate all support-related activities across HQ and global regions.
* Identify operational gaps and lead continuous improvement initiatives.

Country:
Israel

City:
Herzliya

We are looking for a talented global Customer Training Specialist (temporary position) with experience in developing learning and training materials.

The specialist will develop a variety of training materials, manage the LMS platform for customers and be in touch with both Product and Customer Success teams. This position plays a crucial role in implementing products to support the efforts of usage and value within the healthcare and Big Data industries. This job combines technology, learning, marketing, and design skills.

Responsibilities:

Developing training e-learning materials end-to-end
Responsible for the ongoing maintenance of the LMS platform
Analyzing data and providing ongoing meaningful insights from surveys and usage reports
Taking an active role in the implementation of the learning platform and driving successful adoption
Taking part in designing and implementing new onboarding plans and events with clients
Taking an active role in creating customer training communities
Working and collaborating with local and global vendors & trainers
Working closely with internal teams - CS, product management, sales, and marketing