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As the Instructional Design Team Lead, you will lead a team of instructional designers responsible for creating impactful learning experiences that support the development and performance of our companys Customer Journey teams worldwide. This includes fostering innovation throughout our development process and applying solid instructional design methodologies to ensure high-quality, engaging, and measurable learning that drive performance and business results in our global sites.
Youll drive excellence in design standards, oversee project delivery, and ensure learning solutions are impactful, scalable, and aligned with our contact centers business goals. This role combines hands-on instructional design expertise with leadership, mentoring, and strategic collaboration with global stakeholders.
What youll do
Directly manage, mentor, and develop a team of instructional designers, fostering collaboration, creativity, and professional growth.
Manage the teams workload, project timelines, and communication to ensure on-time, high-quality delivery.
Oversee end-to-end learning development processes done by instructional designers and global trainers, ensuring all solutions meet quality standards and business needs.
Define and maintain design methodologies, templates, and best practices across global learning projects.
Partner with business stakeholders from multiple teams to prioritize projects and align deliverables with operational priorities.
Review and approve design concepts, storyboards, and final assets to ensure clarity, engagement, and consistency.
Utilize data and feedback to evaluate learning effectiveness and continuously improve learning solutions.
Promote innovation in learning development, leveraging a range of tools including AI and other emerging technologies.

We are looking for a Clinical Trainer CEBI.
In this role, you will
Provide initial and ongoing training to new and existing customers.
Utilize technology to deliver virtual classroom training and training support.
Effectively implement lesson plans for training sessions.
Independently and efficiently book travel as needed and within company guidelines.
Provide a weekly report of completed trainings.
Manage business expenses and expense reporting in a timely and accurate manner.
Provide ongoing support to foster positive long-term relationships with customers.
Troubleshoot independently and with internal teams to address customer service issues.

Hashavim 360 is a leading fintech information provider, delivering digital solutions in labor law, taxation, finance, welfare, and pensions. We are looking for a hands-on, detail-oriented Learning Specialist to operate our professional training academy for external clients. The position focuses on customer-facing training: online courses, webinars, seminars, digital events, and professional development programs delivered through our in-house academy. As a Learning Specialist, you will plan, produce, and deliver high-quality digital and in-person learning experiences for our clients. You will work closely with expert instructors, our marketing team, product teams, and operational staff to create smooth, professional, and impactful training offerings.

Were looking for a Customer Education Team Lead to take ownership of our customer learning strategy, team performance, and operational excellence. In this role, youll lead and scale key education programs, including our AI educational experience, help center, customer community, video content our customer academy and in product education, webinars. Youll be responsible for ensuring each of these channels delivers clear, actionable, and engaging learning experiences that drive user enablement and product adoption. You'll also manage a growing team, coordinate cross-functional initiatives, and continuously optimize content delivery using performance data and feedback.

Key Responsibilities:
Lead the team: Manage onboarding, hiring, sprint planning, and professional growth across the customer education team
Optimize AI and data use: Utilize AI and track data and self-service metrics to guide improvements in automation and education strategy

Set the strategy: Define and align the teams OKRs, project priorities, and content roadmap with company goals

Oversee content quality: Review and approve Help Center articles, video scripts, academy videos, community posts, in-product messaging and more to ensure high clarity and tone

Manage high-impact projects: Own large-scale education initiatives from planning through execution

Drive operational excellence: Implement tools and workflows to improve the teams efficiency and output

Partner across teams: Collaborate with Product, Support, Customer Success and other teams to align content with key initiatives