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1 ימים
מיקום המשרה: רחובות
למרכז פיתוח של חברת MedTech גלובלית דרושים.ות בוגרי.ות הנדסה ביו-רפואית לתפקיד תמיכה טכנית.
קיימת אפשרות להשתלב גם בתפקיד ניהול מוצר מהנדסי אפליקציה.

תחומי אחריות:
- מתן תמיכה טכנית ופתרונות ללקוחות בינלאומיים.
- שיתוף פעולה עם צוותי מחקר ופיתוח, מוצר והנדסה לשיפור מוצרים ולפתרון תקלות.
- ביצוע הדרכות והטמעות ללקוחות על המוצרים.
- סיוע במשימות ניהול מוצר, כולל מחקר שוק ואיסוף דרישות.
דרישות:
- תואר ראשון בהנדסה ביו-רפואית או תחום קרוב.
- אוריינטציה שירותית או ניסיון קודם בתפקידים של שירות לקוחות/ תמיכה טכנית.
- שירות צבאי טכני או ניסיון טכני קודם יתרון משמעותי.
- כישורי פתרון בעיות ואוריינטציה טכנית.
- שליטה באנגלית, קריאה כתיבה דיבור. המשרה מיועדת לנשים ולגברים כאחד.
 
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1 ימים
bioXtreme
דרושים בbioXtreme
מיקום המשרה: פתח תקווה
סוג משרה: משרה מלאה
תנאים נוספים: מספר סוגים
במסגרת התפקיד:
- התקנת מערכות אצל לקוחות חדשים, ליווי והדרכה.
- תחזוקה, בדיקה, איתור וטיפול בתקלות.
- מענה לקריאות שירות בארץ ובחול.
- כתיבת נוהלי תחזוקה ומסמכים טכניים.
- השתתפות בתהליכי פיתוח.

העבודה במשרה מלאה, בימים א-ה.
דרישות:
הנדסאי - אלקטרוניקה / מכאטרוניקה / בקרה / מכונות

- ידע וניסיון בהרכבה/תיקון מערכות רובוטיות/אלקטרומכאניות - חובה.
- בעל/ת ידיים טובות, רקע טכני, ניסיון בהלחמות, בנייה או תיקון - חובה.
- יכולת ביטוי בכתב ובע"פ, בעברית ואנגלית - חובה.
- יכולת ומוכנות ללמידה עצמית - חובה.
- ניסיון של שנתיים לפחות בתפקיד דומה - חובה.

התפקיד כרוך בנסיעות לחו"ל (מס' פעמים בשנה).
הגעה עצמית למקום העבודה (תחב"צ, רכב פרטי), כפוף להחזר הוצאות נסיעה. המשרה מיועדת לנשים ולגברים כאחד.
 
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1 ימים
Location: Work At Home
Job Type: Full Time
The Field Applications Engineer is responsible to provide technical support for customers PCB designers and manufacturing groups. This position will interface with customers PCB designers and PCB technologists early on in the design cycle and provide feedback on routing and layout techniques, signal integrity performance, cost trade-off analysis of PCB layer stack-up, material selection process, and other electrical and mechanical requirements based on understanding of customers end product application.

Duties and Responsibilities:
- Establish technical contacts between customers and TTM to drive improved lines of technical communications and increased depth of relationships.
- Assist the TTM pre-production teams thru the DFM/TQ process in getting on hold issues addressed at the customer site expeditiously.
- Provide review and analysis of customer designs for manufacturability, controlled impedance, and specification improvements, as well as alignment for TTM manufacturing capabilities.
- Update customer designers and manufacturing groups on TTM capabilities. Set roadmap and technology direction through formal customer presentations.
- Facilitate customer technical needs with internal engineering and operations.
* This position will interface regularly with TTMs Sales, Development, Pre-Production Engineering departments, and Operations, and it is essential that the employee be able to effectively balance the communication channels between these departments.
- Educate customer designers and technologists on Design for Manufacture (DFM), Design for Value (DFV)
* Reduce customers design cycle time by facilitating/eliminating problem disposition between TTMs pre-production engineering groups and the customer
* Improve the quality and completeness of design packages coming from the customer and help them by identifying design problems related to manufacturability and reliability test
- Provide TTM manufacturing facilities with insight into future customer roadmap needs and technology requirements. Identify and communicate roadmap and capability gaps. Facilitate customer technical needs with engineering and operations.
- Travel to customer sights to support issues, and/or, key programs as required.
- Assist the Sales Account Managers in increasing customer revenue through superior technical support and customer technical service.
- Create and conduct technical capability presentations to customers.
- Must have a thorough understanding of TTM PCB manufacturing capabilities and technologies to support QTA/NPI/High Volume Manufacturing; North America and Asia Pacific solutions
Requirements:
- Strong printed circuit engineering background and knowledge of entire PCB manufacturing process including; process flows, individual processing steps, and tooling
- Strong written and oral communication skills and the ability to work well with customers design groups
- Ability to make decisions influencing quality of PCB designs coming from strategic customers to enable high yielding product from TTM North America and Asia Pacific sites while transitioning from QTA/NPI to HVM.
- Ability to make routine decisions with general direction provided by department Manager
- Effective public speaking and presentation skills

Education and Experience:
-Bachelor Degree in Engineering or related discipline preferred
- 5-7+ years of experience in engineering activities related to PCB manufacturing preferred
- Minimum level experience of electrical design performance and signal integrity (Impedance, insertion loss)
- Intermediate level skills for drawing / blueprint interpretation skills, and use of PCB CAM software and  tooling PCB stack-up tools
- Proficient with Microsoft Word, Excel, PowerPoint, Microsoft Project.  
 - Travel for customer visits, TTM NA manufacturing sites and TTM Asia Pacific sites for potentially up to 15-25% travel
This position is open to all candidates.
 
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קבוצת נישה
דרושים בקבוצת נישה
פונקציה שיושבת עם צוות ה R D, מתן תמיכה ברמות Tier3/4.
הבנת הבעיות, ניתוח תמונת מצב ומענה לתקלות, ביצוע אסקלציה לצוות הפיתוח במידה והתקלה מורכבת עוד יותר.

עובדים יומיים מהבית.
דרישות:
3+ ש"נ בתפקידי תמיכה - חובה

ניסיון בתחומי טלפוניה / VOIP / Networking - חובה

ניסיון בסביבת Windows / Linux

ניסיון עם AWS / Azure

אנגלית ברמה גבוהה מבחינת דיבור וכתיבה המשרה מיועדת לנשים ולגברים כאחד.
 
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
QualiGate
דרושים בQualiGate
מיקום המשרה: תל אביב יפו
למרכז פיתוח של חברת Medtech בינ"ל דרוש.ה Technical Customer Support Engineer.

אם יש לך חוש טכני מצוין, אוריינטציה שירותית ורקע הנדסי? אנחנו מחפשים אותך!

אנחנו מגייסים מהנדס/ת תמיכה טכנית ללקוחות בתחום המדיקל.
משרה מאתגרת ומעניינת בסביבה טכנולוגית מגוונת עם דגש על תחומי IT, תקשורת, מערכות הפעלה ובסיסי נתונים.
דרישות:
ניסיון של לפחות משרה אחת או שתיים דומות בתעשייה (חובה)

ניסיון קודם בהנדסה (חובה) - הנדסה ביו-רפואית (יתרון משמעותי)

ניסיון בעבודה עם מערכות הפעלה מבוססות Windows

יכולת ניתוח תקלות (Troubleshooting) ברמה גבוהה

היכרות עם תקשורת מחשבים ו-Basic Networking - יתרון משמעותי

שליטה ב-SQL או ידע בסיסי בבסיסי נתונים - יתרון משמעותי

ניסיון בעבודה מול לקוחות יתרון משמעותי!

תודעת שירות גבוהה ויכולת ביןאישית מצוינת - חובה.

כישורים פרזנטטיביים יכולת להסביר וללוות לקוחות בצורה מקצועית

אנגלית ברמה גבוהה דיבור, כתיבה וקריאה המשרה מיועדת לנשים ולגברים כאחד.
 
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
משרה בלעדית
4 ימים
QualiGate
דרושים בQualiGate
מיקום המשרה: תל אביב יפו
דרושים.ות בוגרי/ות הנדסה ביו-רפואית עם ניסיון טכני קודם, לתפקיד תמיכה טכנית Tier3 מאתגר בחברה בינ"ל מובילה למכשור רפואי (MedTech).

מה תעשו בתפקיד?
- עבודה מול צוותים רפואיים פתרון וניתוח תקלות טכניות / קליניות מורכבות במוצר.
- עבודה עם מערכות רפואיות ומערכות דימות מתקדמות.
- שיתוף פעולה עם צוותי הנדסה, פיתוח תוכנה ניהול מוצר ותמיכה
דרישות:
- תואר ראשון בהנדסה ביו-רפואית או תחום דומה.
- ניסיון קודם בתפקיד טכני (Tier1/2/3, תמיכת IT, system, Cyber, אינטגרציית מערכות, בדיקות תוכנה ( QA ) וכדומה).
- יכולות אנליטיות גבוהות וכישורי פתרון תקלות טכניות ברמה גבוהה.
- שליטה באנגלית ברמה גבוהה (דיבור וכתיבה)

יתרון:
- ניסיון קודם בעבודה עם מערכות דימות, תוכנה רפואית או פלטפורמות ענן
- שירות צבאי טכני / IT Sestem וכדומה. המשרה מיועדת לנשים ולגברים כאחד.
 
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2 ימים
Job Type: Full Time
We are looking for a talented, experienced Technical Support Manager to lead our global Tier 1 and Tier 2 support teams, delivering exceptional customer support experiences for our SaaS-based fintech platform

As Technical Support Manager, you will manage the day-to-day operations of a distributed support team while also staying technically engaged - reviewing logs, replicating issues, triaging escalations, and ensuring efficient incident resolution, while collaborating effectively with internal cross-functional teams.

Responsibilities
Lead, mentor, and manage global Tier 1 and Tier 2 technical support teams across multiple time zones.
Define and enforce SLAs, escalation procedures, and KPIs to ensure high-quality customer service and timely resolution.
Develop and implement scalable support processes and tools to improve efficiency and consistency.
Monitor team performance, provide coaching and feedback, and conduct regular performance reviews.
Partner with Product and Engineering teams to escalate and resolve complex technical issues and ensure timely bug fixes.
Manage the support knowledge base and contribute to internal and customer-facing documentation.
Collect and analyze support metrics and customer feedback to identify trends, drive improvements, and report to leadership.
Lead hiring, onboarding, and training of support team members globally.
Champion a culture of customer-centricity, accountability, and continuous learning.
Actively participate in troubleshooting complex issues escalated from Tier 1/2 support.
Support incident response by coordinating real-time efforts, communicating status, and leading root cause analysis.
Process & Tools

Continuously improve support workflows, ticket routing, and response templates.
Coordinate with Product, Engineering, and Customer Success to ensure smooth issue resolution and customer communication.
Optimize use of support tools such as Zendesk, Jira, Confluence, and monitoring platforms.
Use tools like SQL, Postman, Coralogix, Kibana, or AWS CloudWatch for debugging and insights.
Drive a feedback loop from support to product and engineering based on issue trends.
Customer Experience

Ensure customer satisfaction remains high through fast, accurate, and empathetic support.
Proactively identify pain points and advocate for customer needs internally.
Support VIP accounts or high-impact incidents directly when needed.
Requirements:
5+ years in technical support or customer success roles, including 2+ years in a leadership role.
Experience supporting a SaaS product in a fast-paced, high-availability environment.
Proven ability to manage and scale distributed support teams across time zones.
Hands-on experience with technical debugging: reading logs, using REST APIs, basic scripting or SQL.
Familiarity with cloud platforms (e.g., AWS, GCP), monitoring tools, and support software (e.g., Zendesk, Jira).
Strong communication skills and a customer-first mindset.
Preferred/ advantage

Experience in fintech or financial services platforms (e.g., payments, KYC, compliance).
Background in ITIL or incident management frameworks
This position is open to all candidates.
 
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2 ימים
Location: Kefar Sava
Job Type: Full Time
Join the leader in live IP-video solutions for top broadcasters, sports organizations, public safety, and more. With over 5,000 customers in 150+ countries, we trusted to cover every major news and sports event, from the US Presidential Election campaign to the Summer and Winter Games. Location: Puerto Rico (fully remote) We also welcome candidates from Arizona, Texas, Oklahoma, Idaho, or Nebraska to apply. Salary Range: $20 - $30 per hour.Responsibilities Field incoming requests/issues via omni-channel platform (phone, email, and chat). Take ownership of requests and support through resolution or escalation. Document requests/issues and related support activity. Identify priority escalation situations and manage them according. Raise awareness of procedures that require modification and/or are missing. Collaborate across the company as needed to resolve requests/issues. Identify and report cases that could be addressed with self-service and/or automation.
Requirements:
* Flexibility to work some holidays and weekends, and extra hours as needed.
* Outstanding customer service skills.
* Prior experience handling customer requests/issues (service).
* Technologically proficient with software and hardware.
*  Technical Support experience desired but not mandatory.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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5 ימים
Location: Tel Aviv-Yafo
Job Type: Full Time
the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide including Brex, Rippling, Navan, Qantas, SHEIN and many more with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, leading the charge in building the global payments and financial platform of the future. If youre ready to do the most ambitious work of your career, join us.

You will join as our second Solutions Engineer, where you will act as a key member of the Israel and Middle-East team, you will work alongside our commercial teams throughout the pre-sales, solution design and implementation stages to understand our customer needs and technical constraints. Working collaboratively with both customers and internal teams, you will deliver product demonstrations, propose appropriate solutions to meet the customers goals, own the product and technology components of RFP responses and ensure the successful delivery of each project, which may involve sophisticated API integration, user experience design, and software development.

You will be working with our product and engineering teams, where you will help to refine our product roadmaps based on customer feedback and market knowledge. You will become an expert on financial infrastructure platform and how it can drive the digital economy, helping organisations to grow their business globally.
Requirements:
You can think on your feet with experience working in a customer-facing or consulting role ,crafting complex solutions
You are committed you strive to produce high-quality solutions that meet customer needs
You are team player you enjoy working in a collaborative environment with smart and innovative people
You are naturally curious always trying to better understand our customer needs
You are a passionate problem solver you love digging deep and brainstorming with colleagues in order to come up with the best solution for a problem
Skills and experience you will bring:
An engineering, science, technology, product or analytics background, at some point in your career, you will have been hands-on delivering product solutions either internally or in a consulting role
You enjoying working with clients to understand their needs and craft solutions that map to their business goals and initiatives
You possess a creative, problem-solving mindset, are comfortable iterating with customers, partners, and the Engineering team to develop new products and solutions
You bias towards outcomes and customer success, with relentless focus and creativity to achieve our objectives
Requirements:
Bachelors degree in fields such as Computer Science, Engineering, Mathematics, Software Engineering or relevant experience.
4+ years of experience implementing or delivering software product solutions
Experience working with the Payments Acceptance product
We are English-first; however, speaking Hebrew or any other additional language would be a huge advantage
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8211089
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Jerusalem
Job Type: Full Time
As a Tier 2 Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects.

Responsibilities:

Take ownership of technical issues and provide tier 2 support for major financial clients.
Handle complex troubleshooting, investigations and debugging, particularly in Fluent code.
Implement configuration modifications and thoroughly document troubleshooting and resolution steps.
Requirements:
At least 5 years of proven experience as technical support engineer (Tier 2 or Tier 3).
Knowledge of scripting languages such as Python and Bash.
Strong understanding of Linux systems, including log analysis, regular expressions, and process management.
Troubleshoot complex technical issues and manage escalation to keep track of ongoing issues.
Understanding of networking principles, including telnet and TCP/IP.
Collaborate with cross-functional teams such as R&D, Integration, PM
Advantage:

Experience as an Integration production environment is preferred.
Experience in quality assurance (QA).
Background in finance.
Familiarity with Jira and ServiceNow.
Excellent verbal and written communication skills in English
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8208495
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
05/06/2025
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a skilled Solutions Engineer with programming knowledge looking to join a fast-paced, and high-energy solutions engineering team and work on resolving customer issues, designing large complex deployments, improving the products, and training other tiers. Successful candidates must be detail-oriented and organized and have excellent organizational and communication skills. They will need to be able to manage multiple, high-priority issues simultaneously and effectively lead a remote team to resolution.
What youll do:
Troubleshooting complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers, and customers themselves.
Owning internal and external customer calls to provide technical insight into the issue experienced by the customer, and provide fixes and workarounds to alleviate field issues.
Play a key role in feature design activities and understanding features in depth.
Develop and modify modules as part of implementing workarounds for issues or as a professional services enhancement.
Work with QA and development teams to recommend resolutions, provide insights, and make sure issue fixes are being properly implemented into the products.
Actively partake in tech support training sessions, compiling materials and delivering them to other tiers.
Requirements:
3-5 years of relevant experience (Solutions Engineering/Escalations Engineering/Pre-Sales Engineering/Support Engineer Tier 3 or more)
Strong troubleshooting skills and methodological approach.
Previous experience with customers (working directly and on-site visits).
Excellent communication (written and oral) and teamwork skills.
Demonstrated experience in writing code projects with Python and Java major advantage
Experience working with various data bases and with MongoDB an advantage
Knowledge in networking protocols and technologies: HTTP, SSL, TCP/IP, DNS, network components.
Experience with Kubernetes and other container orchestration technologies an advantage
Demonstrated knowledge in working with Linux environments installing, configuring networking, writing bash scripts, and more.
Prior experience working in a commercial development environment: formal QA, best practices for development, schedules, processes, defect queues, code management, build environments.
IT experience (large organizations advantage).
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8205423
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Tel Aviv-Yafo
Job Type: Full Time
Required Manager, Product Enablement and Product Support Experts
Realize your potential by joining the leading performance-driven advertising company!
As a Manager, Product Enablement and Product Support Experts on the Publisher Professional Services group in our Tel-Aviv Office, youll play a vital role in providing guidance and development to a highly motivated team of engineers with a passion for technical project management, learning, client service, and creative solutions. In addition you will work with several teams within the company, ensuring all service level agreements are met and customer satisfaction goals are achieved.
This Role includes management of two domains Publisher Product Enablement and 3rd Level Support which are responsible for leading the products lifecycle in Pub Professional Services as well as troubleshooting the most complex issues of the publisher domain.
How youll make an impact:
As a Manager, Product Enablement and Product Support Experts, youll bring value by:
Direct management of 6 experienced engineers who perform in-depthtroubleshooting including DB analysis, reading system logs and debugging product code to identify and solve complex support issues that were escalated by other support levels. The team also is responsible for introducing new products to professional services, leading technical projects including training and building processes and tools.
Manage through data driven approach, Monitor team KPIs to ensure Service Level Agreements and Customer Satisfaction are met while keeping Support and Professional Services management informed
Initiate, plan and execute cross functional projects as part of our Support strategy
Mentor team members Ability to coach, train and develop people, identify areas for continued learning and development and define career goals through personal meetings and b-yearly reviews
Act as a focal point of our professional services with R&D, Product Management, Sales, and Account Management.
Prioritize and address issues raised by our clients and internal stakeholders
Driving proactive, high-quality communication between the teams and our customers, including managing escalations if required
Encouraging an inquisitive learning environment to ensure the team implements improvements based on industry best-practices and project retrospectives
Ensure knowledge transfer from your team to other teams in Professional Services.
Requirements:
To thrive in this role, youll need:
5 or more years of technical support engineering experience
3 or more years managing people in an Ad-Tech environment or similar
Proven experience in a Professional Services role leading a team of varying skill sets
Strong team player, and also a self-starter with the will and ability to work in a fast-paced, ever-evolving environment
Experience working with global R&D and Product Management teams
Deep knowledge of technical support-related performance indicators and Service Level Agreements (SLAs)
Experience managing business and/or direct client escalations
Highly motivated, proactive, dedicated and creative to meet the needs of the Account Management and other internal teams
Manage hands-on projects and comply with business deadlines
Passion for customer service, relationship building, and self learning
Experience mentoring, developing, and motivating engineering teams
Proficiency in Jira and SalesForce
Bonus points if you have:
Tech or Ad Tech Industry experience
Knowledge of JavaScript/HTML/CSS or S2S/mobile integrations.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8205237
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
05/06/2025
Location: Merkaz
We are looking for a Support Engineer to become an integral part of our Customer Support team .
we strive to ensure customer satisfaction and improve users experience. You will be working directly with the customers and closely with our services, development, and product teams.
We are a cloud-based, innovative software company, and our product allows pharma and medical device companies to manage their quality and compliance processes electronically.
Our ideal candidate is passionate about learning new technologies and organizing information/data, and keen on becoming a part of a growing and dynamic team. Customer success is our top value, and this role requires individuals to be customer and service oriented.
Responsibilities:
Diagnose and troubleshoot technical issues.
A key liaison between the customers and us.
Provide technical support and communicate with our customers.
Ensure customer satisfaction and identify outstanding issues.
Prioritize cases based on criticality and sense of urgency.
Provide documentation of technical knowledge.
Identify repetitive issues and escalate it to the relevant department (management,
services, development, etc.).
Perform system testing and minor configuration support.
Provide customer training.
Requirements:
At least 1 year experience of working as a service provider/technical support engineer.
Technical orientation.
Excellent written and oral communication skills - Hebrew and English.
Independent learner with the ability to adapt and understand concepts with agility.
Team Player.
People-oriented.
Ability to work Mondays to Fridays A must.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8205172
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
03/06/2025
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a Technical Support Engineer to join our support teamsomeone who is passionate about networking and cybersecurity.

The ideal candidate is customer-focused and proactive, with a strong desire to help customers and partners resolve complex technical issues. In this role, you will apply your expertise in network and security troubleshooting to deliver high-quality technical support through chat, phone, and email.

Key Responsibilities
Provide Technical Support via chat, phone and email to customers and partners
Provide assistance with configuration, troubleshooting and best practices to customers and partners
Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner.
Provide fault isolation and root cause analysis for technical issues
Requirements:
24 years of professional experience in a relevant networking or security support role
Excellent written and verbal communication skills in English
Practical experience with TCP/IP networking protocols
Hands-on experience with Routing & Switching technologies (e.g., OSPF, BGP, VLAN)
Experience working with security technologies such as IPSec, SSL-VPN, NAT
Strong troubleshooting skills with the ability to independently debug complex network environments involving diverse media and protocols
Preferred Qualifications:

Experience with Cisco and Fortinet products
Familiarity with authentication protocols such as RADIUS and TACACS
Previous experience in a support role at an IT or cybersecurity company
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8201569
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01/06/2025
Location: Ramat Gan
Job Type: Full Time
we are seeking an experienced Customer Support and Implementation Engineer to join our team. In this role, you will provide technical assistance to customers, and diagnose and troubleshoot software, and hardware-related issues, upgrades, and new implementations to ensure effective solutions to customer concerns. This position requires a strong technical skill set, excellent problem-solving abilities, and a commitment to delivering exceptional customer service. Responsibilities:
* Install and upgrade the customer environments with the GK8 solution
* Provide technical assistance to customers
* Diagnose and troubleshoot software and hardware-related issues
* Deliver solutions to resolve customer concerns effectively
* Keep accurate records and document customer issues and resolutions
* Collaborate with internal teams for efficient problem resolution
Requirements:
* At least 5 years of experience as a Customer Support or Implementation
* Strong technical skills, including proficiency in operating systems ( LinuxgreenTxtBg!), networking, API, software troubleshooting, and problem-solving methodologies
* Experience with cloud technologies is an advantage
* Strong customer service skills with a focus on effective communication and patience in resolving customer concerns
* Ability to work independently and as part of a team in a collaborative environment
* Highly organized, detail-oriented, and capable of effective time management and task prioritization
* Readiness to travel to a customer site at least once a month
* High-level proficiency in English
* Commitment to continuous learning and staying updated with the latest technical trends, tools, and techniques
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8200017
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
30/05/2025
Location: Tel Aviv-Yafo
Job Type: Full Time and Hybrid work
we are looking for a Technical Support Representative to join us!

The Technical Operations Team acts as a bridge between Customer Support and R D.

We investigate and analyze issues, escalate bugs to development when needed, and support engineering in reproducing and resolving them.

The team also manages our HubSpot platform and maintains our public API documentation.


What you'll do:

-Investigate complex tickets and edge cases
-Communicate with users and developers working with our API
-Collaborate with support, dev, and product teams
-Report bugs and help dev teams reproduce them
-Manage HubSpot database and monitor syncs
-Maintain and own the public API documentation
-Run scripts for HubSpot integrations
-Use Databricks and logs to identify and diagnose issues quickly
Requirements:
-2+ years in a Technical Support role for a SaaS product
-Experience in scripting
-Experience with SQL
-Excellent written communication with users
-Strong teamwork and self-learning skills
-Very strong communication skills, fluent in English (both written and verbal)
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8198433
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דיווח על תוכן לא הולם או מפלה
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a highly skilled Customer Experience Engineer to join our team and help us solve complex customer challenges, investigate technical issues, and support our continuous improvement efforts.
The Customer Experience Engineer serves as the technical backbone of the support team, specializing in handling 3rd-level support, research and development escalations, engineering tasks, and complex ticket resolution. This role requires a deep technical understanding of the product, the ability to troubleshoot complex issues, and the skills to develop and implement technical solutions that enhance customer success. The main goal is to improve the support team's efficiency and effectiveness and foster continuous learning and improvement. This approach ensures a forefront of technical support, empowered by a deep understanding of the product and equipped with the tools to provide exceptional customer service.
Requirements:
Bachelors degree in Computer Science, Engineering, or a related field.
3+ years of hands-on experience in a senior technical support role, preferably in a B2B SaaS environment.
Deep understanding of log analysis, database querying, and the maintenance of technical support tools.
Familiarity with SQL and API troubleshooting.
Strong problem-solving skills with a proactive and independent approach to learning new technologies.
Excellent communication skills and ability to work collaboratively across departments.
Experience with support tools such as Slack, Salesforce, Asana, and Zendesk.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8199385
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דיווח על תוכן לא הולם או מפלה
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Tel Aviv-Yafo
Job Type: Full Time and Hybrid work
Were growing and looking to hire Product Support Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
As a Product Support Engineer, Your impact will be:
Work independently to investigate issues reported by enterprise customers, reproduce customer problems, and involve others on the team as necessary
Demonstrate critical thinking, strong communication skills, and the ability to develop strategic ongoing customer relationships
Maintain excellent relationships with Support customers, Technical Account Managers, Product Management, and local account teams
Analyze and resolve complex high-end customer problems
Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns and clearing any concerns or technical roadblocks
Escalate support cases and priority issues to management as needed
Identify and independently take on additional tasks
Provide visibility of customer status through regular reporting and cadence calls
Requirements:
3+ years of experience as a Technical Customer Support Engineer
Relevant technical work experience including Networking knowledge and Linux system administration and troubleshooting.
Understanding of networking standards, such as DNS, DHCP, TCP/IP, HTTP
Working with networking tools (i.e. Wireshark)
Experience with SaaS-based Products
Highly motivated and passionate about Technology
Experience with DBs and virtualization - an advantage
OT background Advantage
Security experience Advantage
Great Interpersonal Communication Skills
Team Player
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8198226
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Tel Aviv-Yafo
Job Type: Full Time
We are seeking a proactive and detail-oriented Customer Success Automation Engineer to join our growing team. The ideal candidate will have a strong technical background combined with a passion for enhancing customer experience through automation. This role will focus on developing and implementing automated solutions to streamline customer success processes, improve efficiency, and drive customer satisfaction.
Key Responsibilities:
Develop and Implement Automation Solutions: Design, develop, and deploy automated workflows to optimize customer success operations.
Process Improvement: Identify opportunities for automation within customer success processes and implement solutions to improve efficiency and customer satisfaction.
Technical Support: Provide technical expertise and support to the customer success team in utilizing automation tools and systems.
Data Analysis: Analyze customer data to identify trends, patterns, and areas for improvement. Use data insights to drive automation strategies.
Collaboration: Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to understand customer needs and develop appropriate automated solutions.
Documentation: Create and maintain documentation for all automation processes and workflows.
Training and Support: Train and support customer success team members on new automation tools and processes.
Requirements:
Experience: Minimum of 3-5 years of experience in automation engineering, preferably in a customer success or customer service environment.
Technical Skills:
Proficiency in programming languages such as Python and Bash, and experience in developing in Django environments.
Experience with automation tools, including Ansible and Puppet.
Familiarity with CRM systems, specifically Salesforce.
Knowledge of Grafana for data visualization and SQL.
Analytical Skills: Strong data analysis skills and experience with data visualization tools.
Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex technical concepts.
Problem-Solving Skills: Strong analytical and problem-solving abilities with a proactive approach to identifying and addressing issues.
Team Player: Ability to work effectively in a collaborative team environment.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8198066
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Tel Aviv-Yafo
Job Type: Full Time
Required Customer Success Engineer
Description
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"Our data management vision is the future of the market."- Forbes
We are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, we take the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.
Requirements
As a Technical Support, you will be regarded as a product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team.
Requirements:
Overall 3+ years of experience in customer-facing, pre-sale/post-sale positions working with complex IT solutions.
Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world.
Significant experience required in the areas of file systems and scale-out NAS Implementation
An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing.
Excellent written and verbal communication and presentation skills.
An advantage to candidates that have hands-on lab and hardware management experience.
An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up.
MS or B.Sc. in CS, CE, EE or related fields.
Ability to travel. To be successful in this role, you will need to travel around 20% of the time.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8198062
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
28/05/2025
Location: Netanya
Job Type: Full Time
We are looking for an experienced Solutions Engineer to join our growing Earth Observation, Tracking, Telemetry & Command (TT&C), New Space and Special Projects business line, working closely with our Sales and Engineering teams.
In this role, you will act as a technical subject matter expert (SME), leading customer engagements, defining system architecture, preparing proposals, and delivering technical presentations.
You will leverage your systems engineering and integration engineering expertise to design and tailor solutions that meet mission-critical customer requirements in the aerospace and special projects sectors.
This is a key technical-commercial position, directly influencing the companys ability to win new business and expand into emerging markets.
Responsibilities:
Act as a technical authority for multidisciplinary systems involving mechanics, electronics, software, and RF communication
Lead technical engagements with prospects and customers: requirements gathering, solution design, system architecture, block diagram development, and technical risk assessment
Prepare and deliver high-quality proposals:
Analyze customer specifications, SOWs, and RFPs
Develop competitive solution concepts, costing, and technical documentation
Perform technical risk analysis and competition analysis
Work with the Sales team by conducting technical presentations and demonstrations that articulate the features and advantages of company solutions
Collaborate with subcontractors, third-party partners, and internal stakeholders (engineering, finance, operations, executive team) to develop winning solutions
Maintain deep knowledge of the companys product portfolio, new technologies, and evolving industry trends
Support continuous improvement of proposal generation processes, tools, templates, and best practices
Perform Link Budget Analysis and basic RF performance assessments as part of solution definition
Mentor and support internal sales associates to enhance their technical understanding and customer engagement capabilities
Participate in product strategy discussions by providing technical market feedback to influence future developments.
Requirements:
Mandatory Qualifications and Skills:
Bachelors Degree in Electronics Engineering, Mechanical Engineering, Aerospace Engineering, or another relevant technical field
At least 3 years of experience working in a Pre-Sales Solutions Engineering role supporting business development
Proven experience supporting technical solution design, proposal development, or technical sales for ground station systems, TT&C, or aerospace communication systems
Strong background in RF system fundamentals, antenna systems, mechanical structures, and electronics
Experience preparing system architecture, block diagrams, and technical solution documents
Excellent interpersonal, presentation, and high technical writing skills in English and Hebrew
Strategic thinker with ability to analyze requirements and develop discriminating solutions
Willingness and ability to travel internationally for customer meetings, demonstrations, and events
Desirable Qualifications:
Experience preparing and leading large proposal efforts in aerospace, defense, or satellite ground systems
At least 3 years of experience as a Systems Engineer and/or Integration Engineer in complex multidisciplinary systems (involving RF, electronics, mechanics, and software)
Prior hands-on experience with system testing (FAT, SAT, ATP)Familiarity with ground station link budgets, tracking modes (auto-track, monopulse, etc.), satellite communication and tracking systems
Exposure to Earth Observation, Remote Sensing, or New Space applications.
This position is open to all candidates.
 
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עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
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