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Required IT Support Engineer
Job Description
As an IT Support Engineer, youll play a pivotal role in ensuring smooth technical operations and efficient support for our employees across the globe. Youll work in a dynamic, multi-OS environment, managing IT systems, providing excellent support, and contributing to innovative IT projects. In your day-to-day, you will :
Ensure employees are provided efficient and timely desktop and local infrastructure support across the organization
Provide professional and efficient IT support to our employees across different locations and time zones remotely
Manage, monitor, and respond to requests received through the IT Helpdesk in line with our agreed SLAs
Manage the companys IT environment, including infrastructure, computers, end-users, and permission management
Take part in projects that include testing and implementing new technologies, improving processes for smart/automated ones, and enhancing service with smart AI tools
Manage onboarding and offboarding processes for on-site and remote workers.

we are looking for people with a passion for delivering customer success.
As a Technical Support Engineer, you will own, troubleshoot, and solve customers technical issues.
This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities:
Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices.
Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to product improvements.

Required Solution Engineer - Base44
Job Description
As a Solutions Engineer at Base44, you'll be the primary technical expert for our most strategic customers and partners. Youll bridge the gap between our customers' ambitious ideas and the power of our AI platform, turning complex business needs into functional, elegant applications. You won't just be demonstrating features; you'll be building tailored solutions, proofs-of-concept, and innovative workflows that showcase whats truly possible with Base44.
This is a critical, cross-functional role where you will work closely with Sales, Customer Success, and Product to drive adoption, shape our roadmap, and ensure our users can build the software they envision.
What youll do:
Partner with Sales and lead technical calls, understanding customer goals, challenges, and requirements.
Design, build, and present custom demos and proofs-of-concept (POCs) on the Base44 platform that solve real-world business problems for prospective and existing customers.
Serve as the go-to technical expert for enterprise customers on the Base44 platform, its capabilities, integration patterns, and best practices.
Troubleshoot complex technical challenges during the pre-sales and implementation phases, identifying creative solutions and workarounds.
Translate customer feedback and complex use cases into actionable insights for the Product and Engineering teams, directly influencing the future of the platform.
Develop and maintain a library of reusable solutions and best-practice guides to empower both customers and internal teams.
Stay on the cutting edge of our platforms features, constantly experimenting and pushing the boundaries of what can be built.

We're looking for a Customer Support Engineer who has a passion for helping customers to join our support team and get the most out of our product.

In this role, youll be the point of contact for our customers, responsible for solving problems and ensuring they have the best experience with our product and our team.

We're looking for someone energetic, tech-savvy, who has high-level English and superb interpersonal skills.

** The position is full-time and requires the availability to work up to two evenings a week and 2 weekend shifts per month (Friday morning / Saturday Night).**

As a Customer Support Engineer, you will:
Be in charge of our customer happiness and deliver amazing service.
Become a product expert who knows the ins and outs of what we have to offer by helping our customers maximize the value they receive from us.
Proactively identify opportunities and optimization points to help our customers grow.
Represent the customer voice internally in Product, Marketing, and Business Development discussions.

Required Technical Support Engineer
Description
We deploy cutting-edge AI infrastructure for retail - at scale.
As a Technical Support Engineer, youll help keep our production environments running smoothly across dozens of stores and hundreds of hardware and network components. Youll ensure system stability, respond quickly to incidents, and act as the bridge between monitoring teams and R&D. Your work will include resolving complex issues, improving monitoring, and supporting deployment and expansion to safeguard store operations and maintain system integrity.
A day in the life
Improve and scale our monitoring systems to support dozens of global sites with minimal downtime.
Partner with Operations and R&D to resolve critical issues and drive permanent fixes.
Identify, debug, and resolve production bugs - ensuring the highest availability.
Perform root cause analysis and embed lessons learned into system improvements.
Maintain and optimize network infrastructure - ensuring secure, reliable connectivity.

Were looking for a visionary Support Engineer Tier 1 to join the company team. In this critical role, you will be monitoring, supporting, and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. You will work closely with teams from our business areas, network engineering, and management as a team representative on major incident bridges
Responsibilities:
Provide technical support for our company customers around the world.
Own and manage customer issues and see problems throughout resolution.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and can-do attitude.
Be a focal point for the customers needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance.
Track and monitor customer status and identify both areas of concern and growth opportunities.
Be a part of building and expanding the companys Global Support Services.

Required Customer Support Engineer
As a Technical Support, you will be regarded as a product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team.

Customer Field/Support Engineer
We are seeking a Customer Field/Support Engineer to handle post-sale technical activities and ensure successful deployment and support of our company at customer sites. This role involves close collaboration with clients, providing both technical expertise and hands-on assistance during system implementation and ongoing maintenance.
Responsibilities
Provide Tier 13 technical support, including issue reproduction, troubleshooting, and documentation of system events.
Perform onsite and remote installations of our company products worldwide.
Diagnose, analyze, and resolve system issues, including root cause analysis and detailed reporting to customers.
Conduct onsite customer training during initial installation and as needed thereafter.
Work closely with customers to engineer and optimize solutions integrating our company products.
Collaborate with the Pre-Sales and Sales teams to understand customer requirements and assist with technical evaluations.
Manage assigned support cases and maintain accurate records in the companys tracking system.
Document all service and installation activities through detailed reports and logs.

As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.

This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.

The position is shift-based and requires work during weekends.

What You'll Do

Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
Master entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
Provide expert guidance on product configuration to optimize performance for each customer's unique environment

we are seeking an experienced and highly motivated Support Engineer to join our dynamic Support team. As a Support Engineer, you will play a critical role in ensuring the success of our customers by providing technical support and delivering solutions to issues raised by customers. You will work closely with our customers, as well as collaborate with cross-functional teams to enhance the overall customer experience.
Responsibilities:
Customer Support:
Provide high-quality technical support to customers via various channels (email, chat, phone).
Troubleshoot and resolve issues promptly and effectively.
Collaborate with customers to understand their needs and provide tailored solutions.
Technical Expertise:
Develop and maintain in-depth knowledge to effectively troubleshoot and resolve customer issues.
Stay updated on product enhancements, new features, and industry best practices.
Problem Resolution:
Analyze and diagnose technical issues reported by customers and provide timely resolutions.
Escalate issues to the development team when necessary, providing detailed information for efficient problem resolution.
Document troubleshooting steps and solutions for internal and external knowledge bases.
Customer Advocacy:
Advocate for customer needs and collaborate with internal teams to address and prioritize product bugs and product improvements.
Continuous Improvement:
Contribute to the development of documentation to streamline support processes.

Lead a Lab support team: setting goals, KPIs, controlling SLA, managing priorities.
Lab equipment planning, purchasing and accounting.
Planning new installations and supporting existing setup.
Designing and configuring Networking.
Perform monitoring, maintenance, cleaning the labs.
Communicate with R D Teams, local IT, local contractors to build and configure the Lab.
Report status and progress on lab activities to management on frequent cadence.
Manage ETAs and users expectations.
Control patching, cabling, electricity, air conditioning, water and fire protection.
Distribute, install and connect equipment physically in the lab: switches, servers, RPDs, CMs, PON equipment.
Maintain Labs Storage, virtual platform and backups.
Maintain setups and equipment documentation: Confluence, Jira, Visio, Etc.
Working on automation and Lab improvements

We are looking for a talented Escalations Engineer to join our team!

In this key role, youll debug and implement solutions for complex customer problems, design tools and environments for debugging and supportability, and serve as the technical bridge between our engineering and delivery teams.



Responsibilities


Serve as the primary engineering contact for critical customer escalations, ensuring timely and effective resolution of complex technical issues.
Debug, reproduce, and implement solutions for problems reported in customer environments.
Build and maintain advanced test setups that simulate real-world customer scenarios.
Analyze system logs, performance metrics, and network traces to identify root causes and drive permanent fixes.
Collaborate closely with R&D to improve product supportability and overall reliability.
Provide technical leadership and consulting to field engineers, delivery teams, and customers during escalations and product rollouts.
Document findings, create technical knowledge articles, and contribute to internal tools and processes for continuous improvement.
Lead post-incident reviews (RCA) and communicate insights to engineering and support stakeholders.
Continuously expand knowledge of CTERAs products, storage protocols (SMB/NFS), file systems, and network topologies.

GeoEdge is a global leader in ad security and quality solutions, trusted by top publishers, app developers, and ad platforms worldwide. Our mission is to keep the digital advertising ecosystem safe and transparent, ensuring users everywhere enjoy a clean and trustworthy online experience. We’re expanding our Support Team and looking for a Support Engineer with a strong technical mindset, excellent communication skills, and a passion for solving problems and helping customers succeed. As a Support Engineer, you will act as the technical point of contact for our clients - investigating complex issues, managing escalations, and working closely with our R&D and Product teams. You will be part of a friendly and professional team based in Tel Aviv, supporting customers around the world. Responsibilities
* Resolve incoming client issues via email, chat, and Zoom/Meet within defined Service Level Agreements (SLAs).
* Investigate and analyze client requests by utilizing available tools, databases, and logs to identify root causes and recurring patterns.
* Manage and prioritize support tickets using Jira (or similar systems), focusing on the most impactful cases and ensuring timely updates to customers.
* Collaborate closely with R&D and Product teams to troubleshoot and resolve complex or escalated issues.
* Escalate critical or complex cases to Tier 3/R&D teams with clear and detailed documentation.
* Maintain accurate records of issue statuses and provide updates to clients and management when necessary.
* Contribute to internal documentation, knowledge bases, and best practices to enhance Support processes.
* Uphold customer service guidelines and ensure a high level of customer satisfaction, representing GeoEdge’s customer-first approach.
* Participate in weekly stand-up meetings and report on open cases and progress.

The Technical Operations Team acts as a bridge between Customer Support and R&D.

We investigate and analyze issues, escalate bugs to development when needed, and support engineering in reproducing and resolving them.

The team also manages our HubSpot platform and maintains our public API documentation.

We're looking for a hands-on, curious and resourceful technical support professional to join us!

What you'll do:
Investigate complex tickets and edge cases
Communicate with users and developers working with our API
Collaborate with support, dev, and product teams
Report bugs and help dev teams reproduce them
Manage HubSpot database and monitor syncs
Maintain and own the public API documentation
Run scripts for HubSpot integrations
Use Databricks and logs to identify and diagnose issues quickly

Are you a customer-focused problem solver with a passion for technology? We are seeking a Technical Support Engineer to provide exceptional support for our next-generation security solutions. This role is more than just troubleshootingit's an opportunity to lead initiatives, solve complex technical challenges, and have a direct impact on our customers' success in a dynamic, agile environment.
What You'll Do:
Customer Support & Troubleshooting:
Act as the primary technical point of contact for customers, ensuring timely and effective resolution of complex technical issues.
Diagnose, troubleshoot, and resolve issues related to networking protocols, security solutions, and system configurations.
Advocate for customers by understanding their environments, challenges, and goals, delivering tailored solutions to enhance their experience.
Escalation & Incident Management:
Manage escalations, coordinating with engineering and product teams to address critical issues.
Maintain detailed documentation of incidents, ensuring accurate reporting and comprehensive follow-ups.
Identify opportunities to prevent future issues through proactive monitoring and problem analysis.
Process Improvement & Automation:
Design and implement automation tools to improve efficiency in support processes and enhance customer satisfaction.
Contribute to the development of internal tools and scripts to simplify troubleshooting and support workflows.
Collaboration & Knowledge Sharing:
Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to align technical strategies with customer needs.
Develop and maintain knowledge base articles, technical guides, and best practices for internal and external audiences.
Provide mentoring and guidance to junior support engineers, fostering a culture of continuous learning and improvement.