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We are looking for a Field Service Engineer to join our Service team in Beer-Sheva, Israel.

Service engineers are required to diagnose, repair, and maintain our robotic system while collaborating with other teams (SOC, system integration, Tier 3, and more) to improve our systems robustness and reliability. Responsibilities range from onsite servicing for robots and stations to developing support methodologies, reporting, and tools.



What youll do



 Maintenance, repair, and installation of our robotics hardware environment.

Technical training and mentoring of new support technicians.

Defining and writing procedures for maintenance, recovery, and deployment of robots and stations.

The Applications & Technical Support Engineer is part of a global team responsible for supporting customers in implementing, optimizing, and maintaining the company's solutions. The role focuses on motion control application development, system tuning, troubleshooting, and Technical Support to ensure successful customer deployment.

Required IT Engineer
As an IT Engineer, you will be the integral piece of our company's technological operations, providing essential IT services and support to our employees. You will join our internal IT and Security team, encompassing user support, system management, physical hardware, and office infrastructure. Your responsibilities will include defining and implementing IT processes, automating workflows, and ensuring our technology infrastructure is scalable and secure to support our ongoing growth.
This is a hands-on position that demands both technical proficiency and strong interpersonal skills.
Responsibilities
User Support & Help Desk: Serve as the point of contact for all IT support inquiries, delivering expert-level troubleshooting for software, hardware, and network-related issues for all employees.
Onboarding & Offboarding: Manage the complete process for welcoming new hires and facilitating the departure of employees. This involves preparing and provisioning laptops, creating user accounts, and ensuring secure de-provisioning.
IT Infrastructure & Systems Ownership: Manage company's IT systems and physical infrastructure, including the comms room, network devices, and meeting room technology. This includes ensuring optimal functionality, maintenance, and security.
Hardware & Asset Management: Oversee the lifecycle of IT assets, such as laptops, monitors, peripheral devices (mice, keyboards), and other equipment. This includes procurement, inventory tracking, maintenance, and secure disposal. You will also have ownership of seating arrangements and other physical office IT-related aspects.
Process Automation: Identify opportunities to enhance IT operational efficiency through automation. Develop scripts and implement solutions to simplify repetitive tasks, improve workflows, and reduce the overall IT workload.
Security & Compliance: Support the implementation of information security policies, manage user permissions, and ensure that all IT operations adhere to company standards and relevant compliance requirements, including HIPAA, ISO 27001 and SOC 2.
Documentation: Create and maintain comprehensive documentation for all IT processes, systems, and standard operating procedures.

Were looking for a Support Operations & Automation Engineer to help us supercharge operational efficiency across our Support organization and support technology landscape. This role will focus on building, maintaining, and optimizing automations, integrations, and workflows that connect our Support tools - driving scale, efficiency, data quality, and operational excellence.
This is a hands-on, high-impact position for someone who thrives on solving complex system challenges with automation, owns end-to-end delivery, and loves creating seamless experiences between tools.
Key Responsibilities:
Build and maintain automations and integrations across systems like Zendesk, Thena (Slack Support), PagerDuty, Fin by Intercom, Gong, CRM systems, and other productivity tools.
Design AI-driven workflows for knowledge management (case summarization, tagging, suggested responses, content gap detection).
Implement low-code and code-based integrations (Zapier, n8n, APIs/webhooks).
Manage and optimize Support on-call operations, schedules, escalations, and coverage.
Partner with Support, Operations, IT, and Engineering to identify automation opportunities that reduce manual work and improve routing, triage, and KB enablement.
Ensure data consistency, integrity, and synchronization across systems.
Build monitoring and alerting for automation failures, especially in routing, escalation, and on-call flows.
Own end-to-end delivery of Support-stack automations: gather requirements, design, implement, and maintain scalable workflows and integrations.
Partner with Support, Engineering, Product, Operations, Data, and Security to identify inefficiencies, improve routing/triage and data flow, and ensure governance and standards compliance
Collaborates With:
Support leadership, Technical Success, Engineering, Product, Operations, IT, Data, and Security teams.

Required IT Support Engineer
Tel Aviv
We are using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint - weve got huge goals.
As an IT Support Engineer, you'll be at the forefront of our technology, ensuring seamless operations for our rapidly expanding global workforce. You'll work with cutting-edge tools and technologies to provide exceptional support, troubleshoot complex issues, and drive digital transformation.
What Youll Do:
Support Users: Resolve IT issues, troubleshoot problems, and ensure productivity.
Manage Systems: Oversee IT infrastructure, deploy systems, and monitor performance.
Ensure Security: Implement policies, prevent threats, and safeguard data.
Collaborate: Work with global teams to solve issues and share best practices.
Empower Workforce: Onboard staff, provide tools, and enhance IT support.

We're looking for a Customer Support Engineer who has a passion for helping customers to join our support team and get the most out of our product.
In this role, youll be the point of contact for our customers, responsible for solving problems and ensuring they have the best experience with our product and or team.
We're looking for someone energetic, tech-savvy, who has high-level English and superb interpersonal skills.
** The position is full-time and requires the availability to work up to two evenings a week and 2 weekend shifts per month (Friday morning / Saturday Night).**
As a Customer Support Engineer you will:
Be in charge of our customer happiness and deliver amazing service.
Become a product expert who knows the ins and outs of what has to offer by helping our customers maximize the value they receive from us.
Proactively identify opportunities and optimization points to help our customers grow.
Represent the customer voice internally in Product, Marketing, and Business Development discussions.

Were looking for a Solutions Engineer  to join us and spread our power. In this role, you will work alongside a team of Wizards that focus on understanding the technical business needs of our customers.
WHAT YOULL DO
Partner with the sales team to provide technical leadership to our customers and prospective customers while helping your team meet their quarterly sales targets.
Give presentations to our customers and prospective customers, such as whiteboards, product demonstrations, slides, and proof of value outcomes.
Help our customers and prospective customers plan in-depth test plans for showing the value of the platform in their environment.
Invest time in learning new product features, industry-related developments, and broadening your overall technical skill set.
Represent us in technical forums, such as trade shows, technical meetups, and industry events.

looking for a talented Support Engineer to join our Customer Experience team.

Youll partner with internal teams and external stakeholders to troubleshoot technical issues, enhance documentation, and deliver outstanding support for our trading platforms and internal systems.

Within our B2B2C model, youll collaborate directly with brokers stack holders to support trading end clients, ensuring both our partners and their clients enjoy a seamless, high-quality experience.

This is a hands-on, technical support role in a fast-paced environment - perfect for someone who thrives on solving complex challenges, improving internal tools, and working across multiple departments.

In this role you will:
Troubleshoot and resolve complex technical issues across our products
Research, analyze, and escalate issues as needed
Provide top-quality support to B2B clients and internal users
Follow standard procedures for proper escalation of unresolved issues and other customers needs to the appropriate internal teams
Build and maintain strong customer relationships
Contribute to documentation and internal knowledge base articles
Stay up to date with company products and tools to support requests in the best possible way

The company Security organizations mission of making the world a safer place has never been more important. As threats become more frequent and sophisticated, we drive improvements into our security products that keep our customers, apps and their devices safe. The company Security Customer Experience Engineering (CxE) Team anticipates, amplifies, and systemically solves customer needs, to make the world a safer place for all. It does this by ensuring our product teams, such as our company Entra, our company Intune, our company Defender, and our company Purview are always on the front lines with customers, taking accountability for the end-to-end our company Security customer experience, and that customers have what they need to be successful leveraging our Security suite of products.
The CxE Security Care team has a dedicated Operations & Enablement team with a charter to drive operational excellence to scale our business and ensure a positive, predictable customer experience. We have an exciting opportunity for a technical product manager to drive a program that works with support and multiple product engineering teams to deliver consistent and reliable support experience for our customers.
We deeply believe that having a variety of backgrounds, experiences, and abilities at every level of our team makes us better. We strive to be respectful and inclusive of all perspectives, constantly learn from each other and from our own mistakes, and collaborate closely within and across teams to create a better future for our employees as well as our customers. Come join us!
Responsibilities
Utilizes engineering tools, customer telemetry and/or direct customer input to identify and flag the defects/signals in the product or product misuse, or an issue with the customer.
Build and Integrate AI Agentic power to improve and accelerate customers experience
Tracks customer incidents and with minimal oversight, engages with customers and partners to understand the issue, inform them about the active cases, and communicate progress and next steps to customers.
With minimal guidance, contributes to or investigates and troubleshoots the issues using diagnostics.
Gathers feedback from the customers and partners to learn ways in which customers and partners use the service and identify feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current product.

We are seeking a proactive and detail-oriented Customer Success Automation Engineer to join our growing team. The ideal candidate will have a strong technical background combined with a passion for enhancing customer experience through automation. This role will focus on developing and implementing automated solutions to streamline customer success processes, improve efficiency, and drive customer satisfaction.
Key Responsibilities
Develop and Implement Automation Solutions: Design, develop, and deploy automated workflows to optimize customer success operations.
Process Improvement: Identify opportunities for automation within customer success processes and implement solutions to improve efficiency and customer satisfaction.
Technical Support: Provide technical expertise and support to the customer success team in utilizing automation tools and systems.
Data Analysis: Analyze customer data to identify trends, patterns, and areas for improvement. Use data insights to drive automation strategies.
Collaboration: Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to understand customer needs and develop appropriate automated solutions.
Documentation: Create and maintain documentation for all automation processes and workflows.
Training and Support: Train and support customer success team members on new automation tools and processes.

Required Customer Support Engineer
Requirements
As a Technical Support, you will be regarded as a product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team.

DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth. We are looking for a highly skilled Solution Architect to design, guide, and support complex customer solutions across the quote to revenue lifecycle. In this role, you will work closely with Sales, Customer Success, Product, and Engineering to translate business requirements into scalable, technically sound solutions. You will play a critical role in solution design, customer onboarding, and ongoing optimization—acting as a trusted technical advisor with deep understanding of revenue, billing, and sales processes.
Key Responsibilities
* Design end-to-end customer solutions aligned with business and technical requirements.
* Lead technical discovery and architecture discussions with customers and internal teams.
* Advise on best practices across revenue, billing, pricing, quoting, contracts, and sales workflows.
* Support complex implementations and integrations, including APIs and data flows.
* Partner with Sales during pre-sales.
* Act as a technical escalation point for complex customer challenges.
* Collaborate with Product and Engineering to influence roadmap based on customer needs.
* Create and maintain solution documentation and architecture artifacts.