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We're looking for a candidate with strong technical ability combined with advanced customer service skills, ready to join a dynamic and innovative work environment. Responsibilities:
* Providing front-line support to internal users: diagnosing and quickly resolving hardware, software, and network issues.
* Diagnosing and troubleshooting technical problems: identifying root causes, resolving technical issues, and giving users clear, concise explanations.
* Managing tickets and documenting issues: logging and documenting service tickets in a ticketing system to support tracking and process improvement.
* Collaborating with technical teams: escalating complex issues to additional technical teams in an organized way, while keeping the user continuously updated.

We're looking for a Customer Support Engineer who has a passion for helping customers to join our support team and get the most out of our product.

In this role, youll be the point of contact for our customers, responsible for solving problems and ensuring they have the best experience with our product and our team.

We're looking for someone energetic, tech-savvy, who has high-level English and superb interpersonal skills.

** The position is full-time and requires the availability to work up to two evenings a week and 2 weekend shifts per month (Friday morning / Saturday Night).**

As a Customer Support Engineer, you will:
Be in charge of our customer happiness and deliver amazing service.
Become a product expert who knows the ins and outs of what we have to offer by helping our customers maximize the value they receive from us.
Proactively identify opportunities and optimization points to help our customers grow.
Represent the customer voice internally in Product, Marketing, and Business Development discussions.

Required Technical Support Engineer
The role:
Youll work closely with our customers using our IPTV solution, part of our video software (SaaS) platform. This is an exciting opportunity to be part of a growing industry and support top accounts.
As part of our Customer Support team, youll provide technical support to our business customers (B2B), enterprise companies, and other top accounts - independently handling day-to-day technical issues and how-to questions, while escalating the most complex cases to our Tier 4 Integration and R&D teams. Youll be trusted to troubleshoot and resolve the majority of issues on your own, drawing on solid hands-on experience, while knowing when and how to bring in deeper technical support for edge cases.
Communication with customers happens primarily through our ticketing system, with occasional phone or video calls to troubleshoot technical issues. Youll collaborate regularly with engineering, product, professional services, and account management teams.
Our Customer Support team has support engineers located on 3 continents (USA, Europe, Asia).

Ensure employees are provided efficient and timely desktop and local infrastructure support across the organization
Provide professional and efficient IT support to our company employees across different locations and time zones remotely
Manage, monitor, and respond to requests received through the IT Helpdesk in line with our agreed SLAs
Identify opportunities to reduce service requests through better user training and documentation
Manage equipment inventory from evaluation and purchasing to maintenance and depreciation
Take ownership of the IT procurement process by working closely with suppliers, procurement, and finance teams
Work with auditors to ensure that procurement procedures are being followed
Manage onboarding and offboarding processes for on-site and remote workers
Manage and maintain audio-visual equipment around the offices
Manage endpoint installations, upgrades, and troubleshooting (for MacOS, Windows, and Linux).

In this role, you will serve as the technical bridge between ASIOs products, customers, partners, and the field. You will lead product demonstrations, technical briefings, customer training, pilots, and field evaluations, while supporting the technical aspects of the sales process.

This is a hands-on, customer-facing role for someone who can understand complex systems, operate them in real-world conditions, communicate with different audiences, and bring valuable field insights back to Product and Engineering.

Key Responsibilities

Present and demonstrate products to customers, partners, and at conferences through live demonstrations, technical briefings, and proof-of-concept sessions.
Deliver customer training and prepare instructional materials for operational and training environments.
Lead system bring-up and configuration at customer sites, including subsystem connectivity and Tier 1 technical support.
Run pilots and field evaluations end-to-end, from setup and configuration through operation and evaluation.
Support the technical side of the sales cycle, including customer requirements, technical discussions, and RFI/RFP responses.
Adapt technical presentations and demonstrations to different audiences, from field operators to senior command and procurement teams.
Maintain and continuously improve product demo environments, scenarios, and training materials.
Work closely with Product Management, Product Owners, System Engineering, UX, Operations, and Engineering teams.
Capture customer and field feedback and translate it into actionable insights for Product and Engineering.
Support customers in challenging operational environments, including degraded connectivity and GNSS-denied conditions.

We are looking for an experienced Lab Support Technical Leader to lead our R&D lab operations.
This role combines technical leadership, operational management, hands-on work and strategic planning across worldwide labs. You will report to the Lab Manager.

Why Join Us?

Opportunity to lead global broadband R&D lab infrastructure.

Work with cutting-edge DOCSIS, PON, virtualization, and networking technologies.

High-impact role with strong technical ownership and leadership influence.



Location

On-site - working 5 days a week from our office in Caesarea.



What you will be doing:

Lead R&D lab operations supporting large-scale broadband and networking environments.

Lead and mentor the Lab Support team, including goal setting, KPIs, SLA management, prioritization, and professional development.

Providing hands-on support for lab infrastructure installations and deployments when required.

Architect, design, and maintain advanced networking infrastructures, including switches, routers, servers, and virtualization platforms.

Lead deployment and support of new lab installations.

Establish and maintain documentation standards across Confluence, Jira, Visio, and related systems.

Lead automation and operational efficiency initiatives to improve scalability,

Provide regular executive-level reporting on lab operations, project status, risks, and roadmap progress.

Manage timelines, ETAs, and stakeholder expectations across multiple concurrent activities.

We are looking for a skilled and passionate IT Engineer to join our IT team! If you have a strong service orientation, deep technical expertise across diverse environments (Windows & Mac), and the drive to take end-to-end ownership of endpoint management, security, and cutting-edge IT tools (including AI)- this is the place for you.
In this role, you will be responsible for:
Primary responsibility is user support and service. Respond to help desk calls, online submittals, walk-ins, and emails in a timely manner. Document help desk resolutions and follow up with users to ensure the resolution is satisfactory.
Assist users with account logins, password resets, VPN connections, FW permissions, server access, certificates & more.
Setup, install, and configure new computers, networks, and software (Windows and Mac).
Responsible for the Onboarding and Offboarding processes in IL site (part of a team)
Support Microsoft AD and 3rd party applications and platforms (Google Workspace, Office 365, Intune, Zoom etc.)
Manage and support Windows and Mac endpoints using Microsoft Intune, including device enrollment, application deployment, configuration policies, and troubleshooting.
Support hardware problems (printers, projectors, peripherals, etc.).
Working with vendors (Orders, support, licensing)
Create and follow standard IT procedures.
Use AI tools to assist with troubleshooting, documentation, automation, and day-to-day IT tasks.
Manage and maintain the IT ticketing system and support its day-to-day operation.

we are looking for a Field Service Engineer - Analytical Instruments.
As a Field Service Engineer, you will provide expert installation, maintenance, troubleshooting, and repair services for advanced analytical equipment.
Working with cutting-edge technology, you will deliver high-quality technical support while building strong relationships with customers across research institutions, universities, and industrial facilities.
You will diagnose and resolve complex technical issues, perform preventive maintenance, and provide user training to ensure optimal system performance and customer satisfaction.
This role offers excellent opportunities for professional growth and development within an organization dedicated to enabling our customers to make the world healthier, cleaner, and safer.
Key Responsibilities:
Install, maintain, troubleshoot, repair, and support analytical instruments, equipment, and associated systems.
Interact directly with customers and customer care representatives to coordinate and manage service activities and logistics.
Manage and complete assigned field service tasks independently and efficiently.
Diagnose technical issues using structured analytical troubleshooting and provide appropriate solutions and recommendations.
Perform preventive maintenance, corrective maintenance, system upgrades, and other technical service activities as required.
Ensure equipment is operating according to applicable specifications and customer requirements.
Ensure compliance with Scientific safety, quality, and regulatory standards.
Generate accurate, complete, and timely service documentation and reports.
Collaborate with customers to understand their technical and operational needs and provide appropriate service solutions.
Work closely with local and global technical support, application, commercial, and service teams as required.
Participate in work schedule and service planning with colleagues and management.
Identify potential customer needs and provide relevant sales leads and feedback to commercial and support teams.
Maintain and continuously develop technical knowledge of supported products, technologies, software, and related IT environments.
Participate in technical and product training as required to support current and future analytical instrument platforms.

Were looking for a highly motivated Support Enablement Engineer to join our amazing team. As a member of the Support Enablement team, you will play a critical role in enabling Support Engineers to execute all technical aspects of their job and will work to maximize the support organizations effectiveness.
Responsibilities :
Advocate for support and customer needs with R&D and Product teams during feature development, as well as retroactively for existing technologies.
Identify and understand support inquiries and challenges, act as their technical focal point, and work to fill knowledge gaps.
Build troubleshooting practices to reduce ticket resolution time and maximize support performance.
Own and drive the delivery of technical content and knowledge-sharing initiatives to the global Support team.
Provide guidance on product features and how they work through the creation of technical content.
Design and create technical onboarding and everboarding training content.

We are looking for an Escalation Engineer (part of the Engineering organization) to support escalation points from both the Customer Success organization as well as internally within the engineering teams. This position may also include interfacing with customers.

Responsibilities:
Troubleshoot, debug, analyze logs, profile code & provide temporary or permanent solutions.
Work closely with engineering teams to propose fixes or temporary workarounds for critical customer issues.
Build supporting automation to improve productivity (of both yourself and the team).
Understand customer use cases and work closely with Customer Success Engineers and Solution Architects to be an effective channel between Engineering teams and Customer Success.
Take complete ownership and follow-up on escalations.
Collaborate cross-functionally to solve difficult technical problems.

Who We Are we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of Embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 180 employees in Jerusalem - were reshaping how financial technology is developed and delivered.
The Role:
The Engineer, IT Enterprise Systems Support, is responsible for assisting and supporting approximately 200 end users in a corporate environment, and as part of the Enterprise Systems Support team. The ideal candidate has a solid IT support foundation and experience across Windows 11, macOS, Microsoft 365, IOS, and Android platforms, coupled with exceptional customer service and communication skills.
Who You Are:
A technically driven problem-solver with the ability to diagnose and resolve issues across a wide range of complexity levels. An experienced Support Engineer who delivers exceptional customer service and communicates technical concepts in a clear, user-friendly manner. Passionate about technology, continuously learning new tools, systems, and best practices to expand technical expertise. Skilled at implementing effective solutions quickly while providing guidance and knowledge-sharing to users and stakeholders. Thrives in fast-paced, customer-focused environments where technical troubleshooting, collaboration, and user support are key to success.
What Youll Actually Be Doing:

Serve as the first point of contact for employees seeking technical assistance via phone, email, chat, remote support, and in-person interactions, delivering exceptional customer service and meeting established SLA targets. Troubleshoot and resolve hardware, software, mobile device, connectivity, and end-user computing issues across Windows, macOS, Microsoft 365, and other business-critical applications. Provide hands-on and remote support for laptops, desktops, peripherals, and related technologies, including installations, upgrades, replacements, repairs, configurations, and deployments. Manage support requests through the ticketing system, ensuring timely resolution, accurate documentation, and proactive communication with users. Support and troubleshoot networking, cloud, and endpoint technologies, including Cisco, Fortinet, Amazon WorkSpaces, Microsoft Intune, Jamf, SCCM, and Windows Autopilot. Deliver operational support for conference room technology, audiovisual systems, telephony solutions, and office security systems to ensure a seamless workplace experience. Lead endpoint lifecycle activities, including device provisioning, operating system deployments, upgrades, asset tracking, inventory management, warranty coordination, and compliance initiatives. Create, maintain, and improve knowledge base articles, troubleshooting guides, FAQs, and technical documentation to enhance self-service and team efficiency. Partner with cross-functional teams to research, evaluate, TEST, and recommend new technologies and solutions that improve employee productivity and strengthen the IT environment. Support employee onboarding and day-to-day operations by provisioning equipment, delivering technical onboarding, identifying root causes of recurring issues, implementing preventive solutions, and providing executive/VIP user support when needed. Success in This Role Looks Like
* Consistently delivering excellent customer service and maintaining positive relationships with employees at all levels of the organization, including executive and VIP users.
* Resolving end-user issues efficiently while meeting or exceeding established service level expectations.
* Taking ownership of incidents, requests, and projects from start to finish while ensuring work is properly documented in tickets and knowledge articles.
* Demonstrati

We are looking for Customer Support Engineer in our site in Netanya with a strong data background, who can provide ongoing support to our client while monitoring our production pipeline ensuring we deliver within the agreed SLA . You will be an essential part of the frontline support team responsible for providing prompt and efficient support and service to end-users experiencing technical issues with software. The primary responsibility is to ensure the timely resolution of data-related problems and to facilitate effective communication between end-users and higher-level support teams. The ideal candidate has relevant experience in data engineering. This role involves coordinating with various teams, managing schedules, and ensuring that production processes run smoothly and efficiently.
Work schedule:
The employee will be required to work 5 days a week, spread across the entire week, including Saturday and Sunday, with off-days during weekdays if shifts fall on weekends. The job is shift-based, with shifts occurring both during the day/evening/night and on weekends.
What You'll Do:
You will be responsible for maintaining and monitoring data pipelines that power our data science workflows while developing and maintaining production schedules.
Identify potential production issues and work proactively to resolve them.
Communicate any production delays or issues to relevant stakeholders and customers.
Maintain accurate records of production activities, including schedules, bugs and project status.
Coordinate with various departments (e.g., Data, DE, PO) to ensure timely completion of tasks.
Serve as the frontline support and provide prompt and efficient support to end-users experiencing technical issues with the platform.
Troubleshoot problems and offer effective solutions to maintain optimal user experiences.
Collaborate with other teams, including R&D and product management, to resolve customer issues.

The service team is looking for a Service Engineer to provide product support at our customers.
In this role you'll be joining the Global Service Group. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide.
Responsible for training, installing, and supporting all our products at customer sites worldwide.
We foster teamwork, excellence, and innovation, making customer success our main goal.
Responsibilities
What you will be doing:
Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the field.
Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
Lead technical field escalation.
Involved in product evaluations activities at customer site; make sure field and customer needs are well-represented and prioritized during the product roadmap.
Assist in new equipment integration, add-ons, and upgrades.
Provide feedback to the headquarters based on experience gained with customers.
Support the customer beyond the defined working schedule as required.

Own the technical integrations that connect us with retailers systems, making sure data flows are smooth, secure, and ready for scale.

Responsibilities
Manage data integrations with POS, ERP, and other systems.
Define and document technical requirements for new onboardings.
Work with APIs, SFTP, and database connections.
Troubleshoot and resolve integration issues with engineering.
Collaborate with retailers IT teams during setup.

Required Solution Expert
Description
We are building the future of agentic revenue technology. Trusted by leading global businesses, were redefining what revenue teams can achieve with AI and agentic execution across the deal lifecycle. Our mission is simple: help businesses Own Your Revenue with greater speed, intelligence, and governance.
As a Solution Expert you will act as the technical trusted advisor for the customer and be responsible for building the solution and leading the onboarding process through implementation, configuration, and integrations.
You will also be responsible for configuring the software, answering questions, leading technical sessions and ensuring the client is satisfied with the solution. You'll work closely with Customer Success, Support, and Product teams, and will be the go-to person for any technical solutions. It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes.