דרושים » תוכנה » IT Support Engineer

We are seeking an IT Support Engineer for our Tel-Aviv office. This is an on-site position requiring five days a week in the office. The primary responsibilities include providing technical support to end-users in the TLV office and to all users globally. This fast-paced role involves a variety of tasks, from onboarding new hires and troubleshooting user issues to providing hands-on support for all IT-supported equipment and functions.
What You'll Do:
Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walkups, or remote desktop tools, to diagnose and resolve hardware and software issues
Hardware Maintenance: Install, configure, and maintain laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary
Hardware Procurement: Assist in the selection and procurement of IT equipment. Manage inventory and asset tracking
Software Support: Install, configure, and troubleshoot SaaS applications, operating systems, and security updates. Assist with software licensing
User Account Management: Modify, and deactivate user accounts, email addresses, and access permissions as needed. Ensure proper access control and user authentication
Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections
Documentation: Maintain accurate records of support tickets/requests, resolutions, and hardware/software inventory. Create and update user guides and knowledge base articles
IT Policies and Compliance: Enforce company IT policies and procedures, as well as compliance with relevant regulations, such as data protection and privacy laws
Manage and lead onboarding logistics and IT training for new hires, as well as offboarding logistics for retrieving equipment
Support local A/V Operations
Support Company All Hands events, as well as any ad-hoc local All Hands events
Provide white glove support to C-level executives
Participate in an on-call rotation schedule for IT Support and monitoring/alerting activities, which involve after-office hours and weekends
Accountability for site IT Operations and Maintenance (e.g. workstation setups, upkeep of conference rooms, managing ticket queue, network checks, etc.)
Assist IT leadership and other IT cross-functional teams with project-level deliverables

We are looking for a hands-on, proactive, and service-oriented IT Specialist to join our growing team.

In this role, you will be responsible for providing end-to-end IT support, both onsite and remotely, while maintaining our day-to-day IT operations, infrastructure, and employee technology experience.

You will work closely with employees, vendors, and internal teams to ensure a secure, reliable, and efficient IT environment, while supporting our security and compliance processes.

Key Responsibilities



Provide Tier 1 and Tier 2 IT support for Windows and macOS environments, including hardware, software, and user-related issues.
Manage employee onboarding and offboarding, including device provisioning, account setup, access permissions, and secure equipment returns.
Administer Google Workspace and Microsoft 365, including users, groups, MFA, SSO, and access management.
Deploy and manage endpoint devices through MDM solutions, including encryption, patching, and security policies.
Maintain office IT infrastructure, including Wi-Fi, switches, VPN, firewalls, meeting room equipment, and peripherals.
Manage IT assets, software licenses, hardware procurement, and vendor relationships.
Troubleshoot network and connectivity issues and coordinate with external service providers.
Support IT security controls, compliance requirements, and continuous improvement of internal IT processes.

About us Founded in 2014, we are a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to todays fast-evolving hybrid work environment. we are considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, our company has over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more. Why youll love working at our company? we are a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. Youll work with some of the best people in the industry, who love what they do. Youll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a company employee, youll be presented with long term career opportunities, globally. Who is the ideal worker? Youre a team player. You take pride in what you do and have a mindset of Im all in when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to read the room and understand the professional environment youre in. About the position we are looking for a hands-on IT Specialist to join our global IT team. In this role you'll be the front line of IT support for our Tel Aviv HQ and local locations, while also supporting employees and infrastructure across our sites in Europe and the US. You'll own the day-to-day Employee Experience - from onboarding a new hire's first laptop to keeping our networks and meeting rooms running flawlessly, and working closely with the global team on infrastructure projects across multiple countries. This is a role for someone who enjoys both sides of IT: helping people directly, and getting hands-on with hardware, networks, and systems. The position is based in Tel Aviv. Support for our international locations is provided remotely. End-User Support & Service Desk
* Provide L1/L2 support for employees across macOS and Windows environments - hardware, software, connectivity, and access issues
* Own tickets end-to-end in Freshservice, meeting SLA targets and maintaining high response quality
* Support employees at global locations remotely, across time zones
* Build and maintain knowledge base articles, runbooks, and self-service documentation Employee Lifecycle (Onboarding & Offboarding)
* Execute onboarding and offboarding processes across HiBob, JumpCloud, Google Workspace, Slack, Freshservice, and Monday.com
* Provision, image, and enroll devices in MDM; manage accounts, groups, licenses, and permissions
* Ensure offboarding is complete, timely, and audit-ready - access revocation, device collection, data handover IT Infrastructure & Networking
* Install, configure, and maintain network infrastructure across sites using the Cisco Meraki platform - access points, switches, security appliances, VLANs, and structured cabling
* Monitor network health via the Meraki dashboard, troubleshoot connectivity issues, and coordinate with ISPs and vendors on installations and outages
* Participate in network upgrade projects across international locations (Wi-Fi refreshes, new site openings, hardware replacements)
* Manage IT asset inventory, procurement, and hardware lifecycle AV & Meeting Room Technology
* Install, configure, and support C

We are looking for an IT Support Specialist for our IT team in the Tel Aviv office.
A day in the life and how youll make an impact:
Own day-to-day IT support - hardware, software, connectivity, and AV issues with a focus on fast, thorough resolution and clear communication with end users
Manage device provisioning and onboarding: JumpCloud enrollment, Okta user setup, and laptop configuration across Mac, Windows, and Linux, ensuring every new hire is fully operational from day one
Support and maintain conference room AV systems - PTZ cameras, mixers, microphones, displays, and speaker setups and create user guides so employees can run their own meetings confidently
Maintain and document server room infrastructure: cable mapping, backup appliance inventory, DGX GPU server maintenance, and network hardware (access points, switches, firewalls)
Coordinate and execute scheduled maintenance windows for critical infrastructure, including DGX server upgrades, network changes, and cabling projects - planning carefully to minimize business impact
Take ownership of IT projects end-to-end, including Role-Based Access Control (RBAC) rollouts across departments, SaaS license tracking, and vendor onboarding
Collaborate with Legal, Security, and HR on compliance requirements - including GDPR and Israeli Privacy Law - and contribute to internal security initiatives such as penetration testing and DLP
Manage vendor relationships: sourcing and comparing quotes, opening purchase requests, tracking deliveries, and coordinating installation schedules
Keep our Jira ticketing system clean and current - resolving tickets within SLA targets and maintaining accountability against KPI metrics the team tracks weekly
Contribute to IT process improvement: writing runbooks, producing internal guides, and identifying opportunities to automate or streamline repetitive tasks

We are looking for an experienced, deeply hands-on IT Manager to own our Global IT operations. This is an opportunity to take on a key role at the heart of the organization's technology operations - leading infrastructure teams, managing SLAs and KPIs, and driving operational processes across complex IT environments.
The right candidate is as comfortable being hands-on as they are leading the team. You'll own and manage the IT operations team covering hardware, software, infrastructure, user access ,and support while directing, managing performance, and mentoring IT specialists and support technicians. You'll also manage incidents and drive investigation and operational processes.
What youll do:
Administer Google Workspace and Slack, Zoom, etc.
Endpoint management- Manage macOS and Windows endpoints through MDM, including enrollment, configuration, patching, software deployment, and compliance
Take ownership of employee lifecycle, access provisioning, equipment delivery, and day-to-day IT support
Manage vendors, renewals, and cost optimization
Manage the A/V and Video conferencing rooms, equipment and systems.
Manage the team members
Manage wired, wireless and virtual networks infrastructure.
Maintain clear documentation, procedures, inventories, and service metrics (SLA and KPI).

Mesh Payments is looking for a hands-on Security & IT leader to serve as the foundational pillar of our internal technology and security operations. In this unique role, you will be the sole owner of our IT infrastructure while playing a critical part in protecting a fast-growing, cloud-native fintech platform.
In this position, you will have the autonomy to choose the best tools for the job, manage our corporate environment from the ground up, and have a direct impact on protecting the financial data of global enterprises while ensuring our team has the best technical tools to succeed.
What youll do:
IT Operations & Employee Experience
Youll work closely with the CTO, engineering, and business teams, combining hands-on execution with real ownership and impact.
Manage corporate SaaS platforms, identity management (SSO), and Google Workspace.
Compliance & audits (SOC2, PCI)
Acting as the security point of contact for customers, auditors, and internal teams
Act as the primary technical point of contact for all employees, providing hands-on support and troubleshooting.
Deploy and operate endpoint security and management tools (EDR, MDM, DLP) across a distributed workforce.
Cloud & Infrastructure Security

Improve and maintain the security posture of our AWS/GCP-based cloud infrastructure.
Operate cloud security platforms, such as Upwind / Wiz / Oligo, or similar solutions to prioritize and remediate risks.
Design and enforce secure access controls and least-privilege IAM policies.
Investigate cloud security alerts and support incident response.
Application Security
Integrate security into the SDLC and CI/CD pipelines by automating SAST, SCA, and secret scanning.
Secure containerized workloads (Kubernetes / EKS) focusing on runtime protection and image hardening.
Provide guidelines and safeguards for AI-powered development processes and AI models within our SaaS platform.
Compliance & Security Culture
Support SOC2 and PCI DSS compliance initiatives and audit readiness.
Serve as the primary security focal point for external auditors.
Contribute to security awareness and best practices across the company, explaining the rationale behind security requirements.

We are looking for an experienced IT Support specialist with high service awareness who will support 700+ users and will respond to all Help Desk tickets in a dynamic environment. Maintaining an active inventory of all IT assets, setting up new users, and assorted other IT-related tasks.

What youll do:

Respond to requests for technical assistance (in-person, ticket system, Slack, email).
Diagnose and resolve technical hardware and software issues, i.e., Windows MacOS.
Install and troubleshoot end user equipment, software and hardware .
Perform IT onboarding and offboarding processes for employees, including setting up end-user equipment and accounts.
Provide guidance, assistance, and follow-up on employee questions and tech problems.
Follow IT procedures, logging all IT interactions and administering helpdesk software.
Set up and maintain IT multimedia systems.

Founded in Tel Aviv in 2016, UVeye is a computer vision and data company that creates automatic vehicle inspection systems to encourage road safety and increase transparency across the automotive industry. With key partnerships including General Motors, Volvo, and CarMax among others, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 250 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We are looking for an IT Support Specialist for our IT team in the Tel Aviv office.
A day in the life and how you’ll make an impact: Own day-to-day IT support - hardware, software, connectivity, and AV issues with a focus on fast, thorough resolution and clear communication with end users Manage device provisioning and onboarding: JumpCloud enrollment, Okta user setup, and laptop configuration across Mac, Windows, and Linux, ensuring every new hire is fully operational from day one Support and maintain conference room AV systems - PTZ cameras, mixers, microphones, displays, and speaker setups and create user guides so employees can run their own meetings confidently Maintain and document server room infrastructure: cable mapping, backup appliance inventory, DGX GPU server maintenance, and network hardware (access points, switches, firewalls) Coordinate and execute scheduled maintenance windows for critical infrastructure, including DGX server upgrades, network changes, and cabling projects — planning carefully to minimize business impact Take ownership of IT projects end-to-end, including Role-Based Access Control (RBAC) rollouts across departments, SaaS license tracking, and vendor onboarding Collaborate with Legal, Security, and HR on compliance requirements — including GDPR and Israeli Privacy Law — and contribute to internal security initiatives such as penetration testing and DLP Manage vendor relationships: sourcing and comparing quotes, opening purchase requests, tracking deliveries, and coordinating installation schedules Keep our Jira ticketing system clean and current — resolving tickets within SLA targets and maintaining accountability against KPI metrics the team tracks weekly Contribute to IT process improvement: writing runbooks, producing internal guides, and identifying opportunities to automate or streamline repetitive tasks

As we continue to grow globally, we are looking for an experienced, hands-on IT Manager to own and scale our internal IT operations, infrastructure, and employee technology experience.
About the Role:
This is a highly impactful role responsible for the day-to-day operation, reliability, and scalability of our IT environment across offices and remote employees globally.
We are looking for someone who combines strong technical expertise with operational ownership and excellent service orientation. The ideal candidate has experience managing IT infrastructure, networking, endpoint management, SaaS administration, and vendor coordination in a fast-paced environment.
This role will serve as the primary owner of internal IT operations and partner closely with Security, HR, Facilities, external vendors, and our counterparts at Element, our parent company, to ensure alignment across shared systems, infrastructure, and IT initiatives.
Responsibilities:
IT Operations & Support
Own internal IT operations and employee technical support globally
Manage onboarding/offboarding processes, endpoint provisioning, and access management
Troubleshoot and resolve escalated hardware, software, connectivity, and infrastructure issues
Establish and improve IT processes, documentation, and support workflows
Network & Infrastructure Management
Manage office network infrastructure, wireless environments, VPN connectivity, and related vendors
Troubleshoot network performance, connectivity, and reliability issues across office and remote environments
Partner with external providers on network architecture, escalations, and ongoing optimization
Support SaaS platforms, identity/access systems, and cloud-managed infrastructure
Endpoint Management
Administer MDM and endpoint management platforms (e.g. Kandji)
Partner closely with Security team on endpoint compliance, VPN/SASE solutions, device security, and access controls
Help implement and maintain IT security best practices and operational policies
Cross-Functional & Vendor Collaboration
Manage relationships with external IT vendors and service providers
Work closely with IT and Security stakeholders at Element to coordinate shared infrastructure, policies, escalations, and support processes
Lead IT improvement initiatives and infrastructure projects
Drive operational maturity, scalability, and reliability across the IT environment.

We are seeking a Senior IT Administrator to be responsible for managing the companys local and global IT infrastructure, ensuring system reliability, enforcing security controls, and supporting business continuity across offices. This role will play a key part in scaling IT operations, improving service delivery, and aligning infrastructure with security and business objectives.

What You'll Do
Own the end-to-end IT lifecycle, including onboarding, offboarding, user provisioning, and access management.
Manage day-to-day IT support, troubleshoot technical issues, and ensure timely resolution through the ticketing system.
Administer Google Workspace, JumpCloud, CrowdStrike EDR, and other SaaS platforms.
Manage company endpoints, hardware inventory, procurement, software licenses, and vendor relationships.
Partner with the CISO to implement security initiatives, enforce IT policies, and support system integrations.
Ensure endpoint security, backups, business continuity, and compliance with SOC 2 and ISO 27001.
Create and maintain IT documentation, knowledge base articles, and operational procedures.
Leverage AI and automation to improve IT operations, reduce manual work, and increase team efficiency.