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We are looking for ambitious talents to join our amazing team!
Responsibilities:
Serve as the main point of contact and liaison between clients and the rest of the company departments and team leaders
Daily work with Developers & Designers
Responsibility for building strong relationships with our clients to understand their needs and ensure their success
Responsibility for defining, distributing, tracking and delivering projects tasks and milestones on time
Manage the team assignments and priorities based on the roadmap, incoming requests and ongoing maintenance
Responsibility for translating customer demands to actionable feedback for R&D while tracking overall quality, performance and maintainability

abra North is looking for an experienced ERP Priority Project Manager to lead end-to-end customer projects and drive successful ERP implementations. This role combines project leadership, customer management, business process consulting, and hands-on Priority expertise. You will lead projects from requirements gathering through implementation, go-live, training, and ongoing optimization. Northern District What You'll Do • Lead end-to-end ERP Priority projects for a diverse customer portfolio. • Manage customer relationships and serve as the primary point of contact throughout the project lifecycle. • Gather business requirements and design effective ERP solutions. • Lead workshops, process design, implementation, training, and system adoption activities. • Coordinate customers, implementers, developers, and internal stakeholders. • Manage project scope, priorities, timelines, and delivery quality. • Support continuous improvement and optimization initiatives for existing customers.

Through innovative technology and AI-driven solutions, our company is reshaping the eyewear industry and delivering a seamless, personalized shopping experience. We ensure quality, affordability, and efficiency by controlling the full supply chain, from product design and manufacturing to optical lens production and digital experience.
Our Customer Experience team is looking for an experienced & driven CX Technical Project Manager. This position will report to the VP of Customer Experience.
What Youll Do:
Own, manage, and optimize the CX tech stack, tools, and platforms.
Build, improve, and maintain CX workflows, processes, and SOPs.
Monitor operational backlogs, bugs, and ongoing technical tasks.
Design and implement tools to improve CX speed, quality, and efficiency.
Maintain dashboards, reports, and performance analytics to support business decisions.
Lead A/B testing initiatives across all support channels and deliver insights to leadership.
Manage onboarding/offboarding of CX systems and ensure smooth platform operations.
Handle DSR processes, vendor invoices, and operational tracking.
Analyze CX performance, forecasting, and interaction volumes across channels.
Maintain IVR systems and support global support-site operations.
Collaborate with Product and leadership teams on CX roadmap initiatives.
Continuously identify and remove operational bottlenecks to improve customer experience.

Are you a versatile MIS Developer experienced in NetSuite ERP development, system integrations, and automation?
Join our Corporate Applications team , where youll help scale our core financial systems by building customized NetSuite solutions, integrating cutting-edge iPaaS workflows, and driving process automation across the organization.
Job responsibilities
Designing, developing, and maintaining NetSuite customizations - including SuiteScripts (2.x), SuiteFlows, and advanced PDF templates.
Building integrations between NetSuite and other business systems using Workato, ensuring reliable data flow and automation.

Implementing end-to-end automation across Finance, Procurement, Legal and other teams by leveraging APIs, iPaaS recipes, and custom scripts.

Analyzing and optimizing business processes to identify opportunities for system-driven improvements and efficiency gains.
Developing and deploying AI-based automations and tools to improve process efficiency, anomaly detection, and predictive insights across financial and operational workflows

Contributing to system governance by maintaining data integrity, security, and audit readiness across integrations.

we are seeking a salesforce system Analyst & Project Manager!?Role Overview:
* Writing functional specifications / user stories and defining complex processes involving multiple interfaces with financial systems.
* Delivering effective technical and operational solutions for business requirements.
* Daily responsibilities include analyzing customer requirements, making professional architecture and implementation decisions alongside relevant stakeholders, and leading the end-to-end design process through to delivery.
* Managing and leading projects/tasks across the entire project lifecycle.
* Coordinating and managing cross-functional interfaces with both internal stakeholders and external clients.
* Ensuring deliverable quality and alignment with core business requirements.
* A challenging role in a dynamic, high-tech environment.

we are looking for a Team Manager - Chargebacks & Payment Disputes.
What You'll Do:
Lead and develop a global team across three hubs and multiple time zones, driving collaboration and accountability.
Oversee team capacity, priorities, and service delivery to ensure execution aligns with business objectives.
Maintain and improve dispute management processes, policies, and controls across card payments, ACH debit, and other payment methods.
Manage relationships with banks, payment providers, customers, and external vendors, including their operational and risk teams.
Partner with Risk, Compliance, Reconciliation, Business, Product, and Customer Care on investigations and dispute resolution.
Lead process improvement, automation, and optimization initiatives to boost efficiency and reduce risk.
Own team performance across quantitative metrics (productivity, recovery rates, backlog, SLAs) and qualitative metrics (accuracy, compliance, audit readiness).
Use operational reports and data analysis to identify trends, risks, and opportunities for improvement.