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We are seeking an experienced Customer Support and Implementation Engineer to join our team. In this role, you will provide technical assistance to customers, and diagnose and troubleshoot software, and hardware-related issues, upgrades, and new implementations to ensure effective solutions to customer concerns. This position requires a strong technical skill set, excellent problem-solving abilities, and a commitment to delivering exceptional customer service.
Responsibilities:

* Install and upgrade the customer environments with our solution
* Provide technical assistance to customers
* Diagnose and troubleshoot software and hardware-related issues
* Deliver solutions to resolve customer concerns effectively
* Keep accurate records and document customer issues and resolutions
* Collaborate with internal teams for efficient problem resolution

we are looking for a full-time Service Logistics Coordinator for the Israel branch at Tel Aviv and Ben Gurion Airport as well as support for the entire IL service team.

The primary purpose of this position is to provide excellent customer service to both internal and external customers. He/she will streamline communication provide logistics support and spare parts management at the various locations. The Logistics Coordinator will use all relevant computer systems and programs intended for this purpose to record the data in order to be able to produce monthly reports.

This is a great opportunity to join Smiths Detection - a leading High Tech organization whose mission is to help protect people's lives with its products.

Tasks and responsibilities

Responsible for daily data entry (Service/Maintenance reports, etc.), maintaining accurate and up-to-date records.
Verify that service reports are submitted daily (Servicemax system).
Collecting data from the reporting tool and preparing documentation for various requirements.
Management of spare parts orders, bookings and stock management in the system.
Provide reporting on used spare parts and reconcile with monthly invoicing.
SVMX implementation to get all contracts loaded and accurate data entered
Entering PM plans in SVMX
Management of the work order process for CM and PM, making corrective adjustments if necessary.
Collect and report EHS monthly data.
Provision of Logistics Suport onsite at Ben Gurion airport to receive and ship spare parts
Spare parts stock management of the Stock On Site (SOS) to meet Minimum safety stock
Package and arrange RMA parts for shipping, including all necessary documentation
Perform Quarterly stock cycle counts at Ben Gurion,Ramon and Haifa sites and investigate any discrepancies with Service Supply Chain
Procurement of locally purchased supplies, tools, materials and consumables.
Track and manage Test & Measuring Equipment calibration
Management of the local customs broker Transworld, to track shipments and support the customs release and supply process.
Assist Service Manager as required.
Other duties as required to support the Israel service team

Were growing and looking to hire an Automation Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
As an Automation Engineer, Your impact will be:
Design, develop, and execute automated tests using different automation frameworks and automation types.
Implement and maintain CI/CD pipelines to ensure seamless integration and delivery of code.
Continuously enhance test coverage through the improvement of automation testing processes.
Ensure comprehensive coverage of all features and functionalities.
Perform regression testing to ensure that recent code changes have not adversely affected existing functionality.
Contribute to the creation and maintenance of test documentation, including test plans, test cases, and test reports.

Were growing and looking to hire a Backend Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
As a Backend Engineer, your impact will be:
Take full ownership over features, from product design to deployment, including whole feature architecture
Plan, design, and develop systems with complex performance scale considerations
Use, design, and maintain the companys code infrastructure

Were looking for a Senior Software Engineer, to design and build scalable, production-grade systems powering our AI-native platform.
This is an AI-native engineering role- AI copilots and tools (such as Claude, Cursor, and Copilot) are a core part of how we design, prototype, and ship software. Engineers use AI as a force multiplier to move quickly, iterate rapidly, and focus their time on architecture, system design, and complex problem solving.
Youll work across multiple services, platform infrastructure, and AI-driven capabilities, owning features end-to-end and helping bring intelligent healthcare products from concept to production.
Key Responsibilities:
AI-Native Development - Design and build scalable systems using AI copilots such as Claude, Cursor, and Copilot as a core part of the workflow.
AI-Powered Features - Develop and integrate AI-driven capabilities and pipelines into production systems.
End-to-End Ownership - Own features from architecture and development through deployment and monitoring.
Cloud Infrastructure - Build and operate scalable cloud-native systems on AWS.
Collaboration & Engineering Excellence - Work closely with Product, Data, and AI teams, contribute to architecture decisions, and help raise the technical bar across the team.