We are seeking an experienced Customer Support and Implementation Engineer to join our team. In this role, you will provide technical assistance to customers, and diagnose and troubleshoot software, and hardware-related issues, upgrades, and new implementations to ensure effective solutions to customer concerns. This position requires a strong technical skill set, excellent problem-solving abilities, and a commitment to delivering exceptional customer service.
Responsibilities:
* Install and upgrade the customer environments with our solution
* Provide technical assistance to customers
* Diagnose and troubleshoot software and hardware-related issues
* Deliver solutions to resolve customer concerns effectively
* Keep accurate records and document customer issues and resolutions
* Collaborate with internal teams for efficient problem resolution
Requirements: * At least 5 years of experience as a Customer Support or Implementation
* Strong technical skills, including proficiency in operating systems ( Linux), networking, API, software troubleshooting, and problem-solving methodologies
* Experience with cloud technologies is an advantage
* Strong customer service skills with a focus on effective communication and patience in resolving customer concerns
* Ability to work independently and as part of a team in a collaborative environment
* Highly organized, detail-oriented, and capable of effective time management and task prioritization
* Readiness to travel to a customer site at least once a month
* High-level proficiency in English
* Commitment to continuous learning and staying updated with the latest technical trends, tools, and techniques
This position is open to all candidates.