As a Delivery Advisor at our company, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their company vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery.
You have relentless determination to succeed, and you are driven by the mission of our company to accelerate the worlds transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
We Offer:
A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
The chance to work with innovative technology, advanced tools and software
Ongoing training and development to help you grow your skills and career
A competitive compensation and benefits package
A safe, clean and fun workplace
Please note this is a 6-month fixed-term contract for maternity leave cover, with the potential to transition into a permanent role as the team expands.
מה תעשו
Take over the customer once the order has been placed and guide them through the delivery process
Validate and adjust the purchase solution designed by the company Advisor to ensure a successful delivery process
Create an ownership solution for customers who have made their purchase without previous interaction with our company
Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines
Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise
Ensure that all required documentation is completed accurately and on time
Closely adhere to all processes to ensure a speedy revenue recognition and cash collection
Coordinate with other members of the company team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience
Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction
Conduct vehicle handovers at Asdod Port and Meet or exceed delivery targets and performance metrics.
Requirements: Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment
Good problem-solving skills, with the ability to anticipate and address potential issues before they arise
Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues
Ability to explain complex topics to customers in simple terms
Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time
Ability to work independently and as part of a team
Passion for our company's mission and products, and a desire to provide an exceptional customer experience
Valid driving license held for a minimum of 2 years.
This position is open to all candidates.