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We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

Required KYC Support Specialist
About the opportunity:
Every merchant that joins our platform starts their journey through KYC. As a KYC Support Specialist, youll be at the heart of that process - verifying merchant information, managing compliance requirements, and helping the team strike the right balance between operational efficiency, strong conversion rates, and the highest regulatory standards.
What youll be doing:
Manage the end-to-end KYC onboarding process - merchant verification, document review, account validation, and compliance checks.
Perform merchant due diligence to identify risks, inconsistencies, or suspicious activity, and support broader fraud prevention and risk assessment efforts.
Communicate daily with merchants, collecting information, resolving issues, and guiding them through onboarding - while ensuring no case falls through the cracks.
Partner with local and international acquirers and financial institutions to manage approvals and ongoing requirements.
Proactively identify recurring issues, investigate root causes, and drive solutions.
Support business growth while ensuring compliance with regulatory and internal requirements
This is a hands-on operational role that combines analytical work with daily communication with merchants, acquirers, and financial partners. Success in this role requires strong organizational skills, attention to detail, and the ability to manage multiple cases simultaneously.

We are looking for a Hebrew Speaking Outbound Support & Compliance Specialist to join our team. This role is focused purely on customer service and operations, with a strong emphasis on proactive phone support and compliance/KYC processes.
The ideal candidate must be comfortable handling a high volume of outbound calls, working closely with credit card companies, and driving issues to resolution. To support your workflow, you will be equipped with advanced AI tools (such as automated dialers), but the core of the role relies on your human touch, communication skills, and personal initiative.
You will:
Manage heavy phone support, focusing on proactive outbound calls to customers and partners regarding compliance, KYC, and operational needs.
Work closely and daily with credit card companies to handle operational, onboarding, and service inquiries.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.

Required PHP Backend Software Engineer
About the opportunity:
As a backend software engineer, youll become a valuable member of an innovative and fast-growing department, working in a truly Agile environment. You will build FinTech products that help our clients as well as our internal departments to expand our ecosystem and make an impact on our business daily.
We believe that developers should take full ownership of their work: from the initial feature planning phase alongside Product and Design; choosing the right technologies, designing the code and architecture; coding; PRing; and all the way to actual deployment in CI/CD environment, as well as post-deployment monitoring. It is all your responsibility.
Whether you enjoy writing complex business logic in the backend, take pleasure in writing clean and high-quality code, or tweaking infrastructure to perform well at scale, we encourage you to get your hands dirty end-to-end.
Collaborate with the rest of the engineering and product managers teams to design and launch new features end-to-end.
Our Stack:
PHP 7, Laravel, MariaDB, AWS, RabbitMQ, Docker, Elasticsearch, Redis, Linux.

We are looking for a Strategic Partnerships Sales Manager to lead new partner acquisition and drive revenue through high-impact distribution deals. Youll be responsible for identifying, pitching, negotiating, and closing strategic partnerships with platforms such as website builders, CRMs, marketplaces, and other software providers that can embed our financial products.
This is a hands-on, outbound sales role targeting large-scale distribution partners. Youll report directly to the leadership team and play a critical role in scaling our reach through strategic B2B channels.
You will:
Engage with potential customers via phone, email, and online communication tools to follow up on inquiries and leads.
Build and maintain relationships with prospects, understanding their needs and offering tailored solutions.
Develop and deliver sales pitches that highlight the benefits of our services.
Guide customers through the sales process, from the initial conversation to closing the deal.
Assist in onboarding new customers, ensuring they have a smooth and positive experience with our platform.
Maintain accurate records of interactions, sales progress, and follow-up tasks using our CRM system.
Continuously refine your product knowledge to better assist prospects and customers.