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Requirements:
Availability for 24/7 shift work, including nights and weekends
Strong service orientation and customer-centric mindset
Proficiency in Office 365 and Excel
Fluency in English (reading, writing, and speaking) - mandatory
Excellent verbal and written communication skills
Previous experience in a support or call center - an advantage
Additional languages - an advantage
Technical background and affinity for the automotive field - an advantage

Requirements:
5+ years leading global technical support or customer support operations for software and hardware products, with direct ownership of KPIs, SLAs, and CSAT.
Proven track record building support processes, tools, and knowledge bases that resolve issues at the front line and minimize R&D escalations.
Hands-on experience with automation, AI-driven support tools, chatbots, and self-service platforms, from evaluation through rollout.
Strong analytical skills, using operational data and KPIs to drive measurable service improvements.
Experience managing enterprise or Tier 1 customers across multi-technology products (SaaS, cloud, APIs, IoT, or connected devices); automotive, fleet, or telematics experience is a strong advantage.
Track record partnering cross-functionally with R&D, Product, and Customer Success, and leading distributed, multicultural teams across global time zones.
Relevant academic degree (e.g., Industrial Engineering, Business Administration, Information Systems, Computer Science, or a related field).
Skills
Hands-on technical aptitude across software, hardware, cloud platforms, APIs, and connected/IoT systems.
Strong affinity for AI, automation, and modern support tooling, with genuine curiosity to adopt new technology.
Data-driven mindset, comfortable using KPIs and analytics to guide decisions and drive improvement.
Excellent leadership, communication, and stakeholder management across global, multicultural teams.
Resilient under pressure, with a customer-first, service-oriented mindset.
Fluent in English (written and verbal); additional languages are an advantage.

Requirements:
What You Bring
3 to 5 years in a similar role: field marketing, content, community, or social, ideally a mix.
English at a native level, written and spoken. Hebrew, spoken and written.
A builder who owns the outcome. You take a goal and run it end to end.
Fluent with AI tools, and you use them to work smarter and move faster.
Strong editorial judgment and a high bar for quality.
Advantage
Experience marketing to a technical or B2B SaaS cyber audience.
Familiarity with the cloud ecosystem (AWS, GCP, Azure) or the partner and alliance world.

Requirements:
5+ years of hands-on development experience at a senior level
Proven experience building and scaling systems from scratch.
Strong cloud expertise - deep knowledge of cloud platforms.
Day-to-day usage of AI-powered dev tools
Architectural thinking and the ability to make product-level decisions
Very high English proficiency - both written and spoken
Background in Data Science - an advantage