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Justt is a leader in the chargeback automation industry, providing hands-free solutions to help merchants reclaim their revenue. Our innovative AI-driven platform addresses payment disputes efficiently and accurately, allowing our clients to focus on their core business activities. We are a forward-thinking company that values innovation, responsibility, and fairness In this dynamic role, you’ll engage with customers strategically based on data insights, stepping in when churn risks or upsell opportunities arise. This approach allows you to focus on high-impact moments that drive retention and growth. Using your communication skills to build trust, address concerns, and expand accounts, you’ll navigate conversations with confidence and influence. If you’re data-driven and adept at turning insights into action, this position offers the opportunity to make a significant impact on the customer journey and overall business success. Key Responsibilities:
* Track and monitor account volume trends and performance metrics
* Use data-driven insights to anticipate and prevent potential churn.
* Assist support and onboarding teams in the post-go-live phase to ensure a smooth transition for low-touch accounts.
* Monitor early-stage account activity to ensure customers quickly realize value.
* Analyze data to understand natural growth trends and identify patterns that indicate customer readiness for expansion or upsell opportunities.
* Act as the escalation point when support needs more in-depth account analysis.
* Conduct ad-hoc portal training to help customers fully utilize the product’s capabilities.
* Provide regular reporting to internal stakeholders on customer health, churn risks, and growth potential.

Are you ready to power the future? we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery Storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. We offer amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. What will you be doing?
* Handle inbound calls from customers, addressing their queries and concerns with patience and professionalism
* Navigate cultural differences and potential language barriers with tact and understanding
* Troubleshoot and resolve customer issues related to our products and services
* Collaborate effectively with regional stakeholders to ensure seamless customer experience
* Work closely with the local Indian team to improve processes and share insights
* Maintain accurate records of all customer interactions in our CRM system
* Contribute to the continuous improvement of our support processes and knowledge base
* Participate in regular training sessions to stay updated on product knowledge and customer service best practices
Country:
India
City:
Bangalore