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we are looking for a Support Engineer
Jo. Key Responsibilities:
* Provide exceptional customer service experience via phone, email, and online chat.
* Take ownership of the customer's requests and/or issues, troubleshoot, provide assistance and best practices.
* Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.
* Work closely with numerous stakeholders and departments within the company (Sales, MIS, Operations and more)

LiveU is looking for an exceptional Order Management Manager, for driving our growth to the next phase. LiveU is the market leader for live news and dynamic sports coverage, with flawless 5G, 4K HEVC live streaming, and remote production. Together with its cloud-based management and next-gen IP distribution platforms, LiveU offers the most cost-effective end-to-end contribution, production, and distribution solution. If you’re enthusiastic about optimizing cross-functional processes, well-familiar with the quote-to-cash cycle, eager to learn new staff and committed to excellence, this job might be your next chapter. Location : Kfar-Saba, Israel What you'll do Manage international & multi-business model orders including correct and timely order entry in ERP. This will include the verification that such orders comply with company policies and are entered properly into the system/s to allow post-sale processing. Learn and evaluate existing order management processes and identify areas for improvement and optimization. Implement best practices and technological solutions to streamline workflows and enhance overall efficiency. Work closely and simultaneously with key stakeholders, including Sales, Logistics, MIS, and Customer Success, to ensure seamless integration of order management initiatives as well as making sure new products/offerings and are smoothly orderable and deliverable. Own the team’ tech needs, including refining solutions among our different regions, identify relevant stakeholders and ‘buy them in’, and partner to MIS in prioritizing and designing those. Deep dive into complicated scenarios, collect and analyze data for building a clear picture of facts & suggestions for further decision making. Foster a collaborative environment to drive excellence and achieve mutual goals.

What to join a team of excellence professionals ? -LiveU is looking for an Operations Quality Assurance Manager! LiveU is the market leader for live news and dynamic sports coverage, with flawless 5G, 4K HEVC live streaming, and remote production. Together with its cloud-based management and next-gen IP distribution platforms, LiveU offers the most cost-effective end-to-end contribution, production, and distribution solution. In this role you will play a critical role in ensuring the overall quality and consistency of our hardware products and global operations processes. You will collaborate closely with cross-functional teams to establish and maintain our quality standards, conduct audits, and drive continuous improvement initiatives in a dynamic and innovative high-tech environment. This role requires a hands-on approach to create a culture of excellence and drive operational efficiencies. If you're passionate about quality assurance and driving operational excellence, we want to hear from you!

Basic requirements:

* Minimum 5 years of experience in a similar quality management role within a high-tech hardware global company.
* Demonstrated experience in team management, with the ability to motivate and develop team members to achieve departmental goals.
* Strong background in quality studies and practical experience in quality management systems.
* Excellent analytical, problem-solving, and communication skills with the ability to effectively communicate complex technical concepts to stakeholders at all levels .
* Bachelor’s degree in engineering or science.
* Hands-on experience managing FACA processes and tools to drive visibility and accountability for quality issues .
* Proven ability to work collaboratively in a cross-functional environment, building strong relationships with stakeholders across departments.
* Fluent in English and Hebrew, both spoken and written.

About LiveU LiveU is driving the live video revolution, providing live video streaming for TV, mobile, online and social media. Let your audience become part of your story with high-quality and flawless live video, transmitted from anywhere in the world, using our patented bonding and video transport technology. LiveU creates a consistent bandwidth and a reliable connection so you can acquire, manage and distribute high-quality remote live broadcasts.
LiveU is looking for a talented hands-on SW Engineer to join Liveu's R&D, and lead multidisciplinary development projects focused on cutting-edge video distributing and routing technologies.

About LiveU LiveU is driving the live video revolution, providing live video streaming for TV, mobile, online and social media. Let your audience become part of your story with high-quality and flawless live video, transmitted from anywhere in the world, using our patented bonding and video transport technology. LiveU creates a consistent bandwidth and a reliable connection so you can acquire, manage and distribute high-quality remote live broadcasts. Location : Kfar Sava, Israel Job Overview: As a mission-critical organization, LiveU's primary responsibility is to ensure the overall quality and consistency of its products, services, and processes. This includes developing, implementing, and maintaining a global Quality Management System, driving continuous process improvement, ensuring compliance with industry standards, and fostering cross-functional collaboration within the company. The Organizational Processes Quality Control Manager ensures the efficiency, effectiveness, and compliance of our processes. This role involves collaborating with cross-functional teams to establish, monitor, and improve quality management systems. The ideal candidate understands process improvement methodologies, quality standards, and has a proven track record in driving global quality initiatives. In this role, the Organizational Processes Quality Control Manager : o Establish an organizational Quality Processes assurance function that will be responsible for developing, implementing, and maintaining a global Quality Management System. o Define key performance indicators (KPIs) to measure and reflect whole company quality and the effectiveness of related organizational processes. o Lead investigations into quality issues, conduct root cause analyses, and implement corrective and preventive actions driving continuous process improvement. o Leads Processes improvements to improve customer quality and customer experience. o Generate regular reports and present findings to senior management, highlighting areas for improvement and success. o Ensure alignment with industry standards and regulatory requirements relevant to hardware and software development. o Collaborate with departments across the organization to ensure consistency and alignment of processes. o Act as a liaison between different teams to facilitate communication and understanding of quality objectives.