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We are a company at the forefront of helping small businesses succeed. Our all-in-one platform empowers over 40 million entrepreneurs worldwide to launch, manage, and grow their businesses. At the heart of our solution is the Guidance Engine, which creates a personalized plan for every new business and simplifies the entire journey - from the first idea to long-term growth. More than just providing tools, we see ourselves as partners to our customers, offering a support system and practical guidance throughout their business-building journey. About the Role Our Customer Experience (CX) team is the face and heartbeat of helping our customers succeed. Were looking for a Customer Experience Associate who lives and breathes CX - youll be the point of contact for our customers across multiple channels, and the quality of every interaction you deliver will directly shape how customers feel about us. In this role, you will:
* Provide multi-channel support (tickets, chat, phone), ensuring every interaction is empathetic, professional, and solution-driven.
* Become an expert in our company products and proactively help customers unlock their full value.
* Champion the customer voice internally-sharing insights and feedback that turn into actionable changes to influence our product, training, and processes.
* Identify knowledge gaps, simplify flows, and suggest improvements that elevate the overall experience.
* Collaborate with teammates and cross-functional partners to drive a seamless, customer-first journey.

Join us at our company, a global fintech leader  revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide. At our company, youll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments. We are looking for an Inside Sales Representative - Polish Speaker to join our amazing team and play a pivotal role in shaping the future of our company. The Inside Sales Representative will be part of a fast-growing global FinTech company. We are looking for a self-starter who thrives in a fast-paced environment. You must be comfortable making dozens of calls per day, qualifying prospects, creating sales opportunities, closing deals, and managing accounts. This role involves 50% cold calling, so confidence in hunting is a must. The Inside Sales Representative will report to the Director of Inside Sales EMEA. Weekly Schedule: Monday to Friday Key Responsibilities:
* Source new sales opportunities through inbound leads and manage the full sales cycle for the SMB market.
* Optimize the funnel for Enterprise and SMB opportunities and align Enterprise opportunities with local Sales Representatives.
* Proactively hunt for new opportunities using social media, industry associations, and other channels.
* Understand and manage all phases of the sales cycle while handling technical and product-related inquiries.
* Accurately document all activities in salesforce.
Learn More about us:
Founded in 2005, we are a global fintech leader providing endtoend payment, consumer engagement, and business management solutions. Our technology helps businesses increase revenue, reduce operational costs, and deliver seamless commerce experiences across unattended, selfservice, and retail environments. our company supports 80+ payment methods in 50+ currencies, holds a European payment institution license, and works closely with leading global financial institutions. We operate in 120+ countries, with 1,200+ employees across 13 offices worldwide. Our global headquarters are located in Herzliya Hills, Israel, near the train station, and serve as our largest hub for innovation, product development, and global operations. At our company, we foster a collaborative, impactdriven culture where ownership, learning, and longterm growth are part of everyday work.