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You will be responsible for:
* Systems Administration of the core systems and tools related to customer journey
* Configure databases, automations and UI/UX.
* Ensure data integrity, user management, and governance across the stack.
* Build and maintain cross-system integrations using iPaaS solutions to ensure seamless data flow between tools.
* Being a main stakeholder in the AI builders group to integrate wisely cutting edge technologies together with the well-stabled primitive systems.
* Partner with the cross-business operations team, mainly with RevOps, DevOps and FinanceOps teams.
* Identify manual processes and design scalable automation solutions.
* Support dashboards, KPIs, and analytics initiatives with well-structured data pipelines.
* Support new tool evaluations, and implementation projects.
* Provide training, documentation, and best-practice enablement for end-users.


About ActiveFence:
ActiveFence is the leading provider of security and safety solutions for online experiences, safeguarding more than 3 billion users, top foundation models, and the world’s largest enterprises and tech platforms every day. As a trusted ally to major technology firms and Fortune 500 brands that build user-generated and GenAI products, ActiveFence empowers security, AI, and policy teams with low-latency Real-Time Guardrails and a continuous Red Teaming program that pressure-tests systems with adversarial prompts and emerging threat techniques. Powered by deep threat intelligence, unmatched harmful-content detection, and coverage of 117+ languages, ActiveFence enables organizations to deliver engaging and trustworthy experiences at global scale while operating safely and responsibly across all threat landscapes.

Hybrid:
Yes

We are looking for a Technical Account Manager who will lead the onboarding and ongoing implementation with our customers and technical partners.

Responsibilities:
Lead the implementation and ongoing technical aspects of our customers.
Platform setup for new customers - organization, companies, data sources, campaigns, targets, tech cost, etc.
Integrate Media partner to our platform - providing API specs, leading integration calls, testing integrations, going live + monitoring. Working with the product and R&D team to address and resolve tech issues.
Integrate Data partner to our platform - understand the goal of integration and provide specs for R&D, lead integration calls and testing phase, going live. Working with the product and R&D team on developing new integrations.
Implement Carriers data to our platform - manage the integrations with the carrier - conversion data. Provide spec, analyze the data and identify conflict, data quality assurance.
Tech support for the customers - bugs reported, data conflicts, import data for the customer (for new integrations), support with platform setup.
Monitoring - building dashboard to monitor the platform integrations and data quality, analyze and troubleshoot data conflicts with partners and R&D.
Create technical documentations and implementation guidelines.
Work closely with products to simplify implementation work and make it more self- serve friendly.

We are looking for a talented, tech-savvy Senior DevOps to join our DevOps team and help us in supporting the development and maintenance of our services' high availability while we continue to scale..
The position of Senior DevOps is a central and important position in the team. reports directly to the Head of DevOps with real responsibility and chance to implement your vision.
We are one DevOps Team that does it all.
Responsibilities
Design and Implement infrastructure for effective, high quality, reliable development and release processes.
Assist in the management and maintenance of our cloud infrastructure and services.
Contribute in designing new solutions and improving existing solutions in all DevOps related process, like:
CI/CD pipelines (GitHub Actions/Argo)
IAC (Terraform) processes
Deployment infrastructure for our containerized (docker) services
Observability
Testing Automation,

The Performance Marketing Analytics team is seeking a highly skilled Senior Data platform Engineer to establish, operate, and maintain our dedicated Performance Marketing Data Mart within the Snowflake Cloud Data Platform. This is a critical, high-autonomy role responsible for the end-to-end data lifecycle, ensuring data quality, operational excellence, and governance within the new environment. This role will directly enable the Performance Marketing team's vision for data-driven marketing and increased ownership of our analytical infrastructure
Responsibilities
Snowflake Environment Management
Administer the Snowflake account (roles, permissions, cost monitoring, performance tuning).
Implement best practices for security, PII handling, and data governance.
Act as the subject matter expert for Snowflake within the team.
DevOps & Model Engineering
Establish and manage the development and production environments.
Maintain CI/CD pipeline using GitLab to automate the build, test, and deployment process.
Implement normal engineering practices such as code testing and commit reviews to prevent tech debt.
Data Operations & Reliability
Monitor pipeline executions to ensure timely, accurate, and reliable data.
Set up alerting, incident management, and SLAs for marketing data operations.
Troubleshoot and resolve platform incidents quickly to minimize business disruption.
Tooling & Integration
Support the integration of BI, monitoring, and orchestration tools
Evaluate and implement observability and logging solutions for platform reliability.
Governance & Compliance
Ensure alignment with Entain data governance and compliance policies.
Document operational procedures, platform configurations, and security controls.
Act as the team liaison with procurement, infrastructure, and security teams for platform-related topics.
Collaboration & Enablement
Work closely with BI, analysts and data engineers, ensuring the platform supports their evolving needs.
Provide guidance on best practices for query optimization, cost efficiency, and secure data access.

We are looking for a talented DevOps Tech Lead to join our DevOps team and help us in supporting the development and maintenance of our services' high availability while we continue to scale..
The position of the DevOps Tech Lead is a central and important position in the team. reports directly to the Head of DevOps with real responsibility and chance to implement your vision.
Responsibilities
Design and Implement infrastructure for effective, high quality, reliable development and release processes.
Assist in the management and maintenance of our cloud infrastructure and services.
Take lead in technical and architectural decisions, driving best practices and alignment across teams.
Contribute in designing new solutions and improving existing solutions in all DevOps related process, like:
CI/CD pipelines (GitHub Actions/Argo)
IAC (Terraform) processes
Deployment infrastructure for our containerized (docker) services
Observability
Testing Automation
Help the team to learn and grow.

Required Customer Experience Team Lead
Our Mission
Our vision is to let everyone enjoy financial freedom, regardless of their banking status, credit score, or other obsolete metrics.
Our platform does just that, without depending on the traditional banking system.
We provide digital financial services for a variety of populations, serving tens of thousands of customers every month.
Using cutting-edge technologies and our global financial network, we provide our customers, individuals, or businesses, advanced services including multi-currency accounts, international Visa cards, and real-time cross-border payments, with expertise in hard-to-reach destinations.
Key Responsibilities:
Manage the daily operations of the T1+ T2 customer experience team, including one-on-one meetings, task allocation, monitoring, and performance tracking.
Conduct daily, weekly, and monthly quality control checks on calls, inquiries, and chats, providing professional feedback to improve performance.
Lead the team to achieve service, quality, and SLA targets.
Mentor, guide, and provide professional training to team members, including building individual development plans.
Identify professional and operational gaps and implement continuous improvement processes.
Handle and oversee complex customer inquiries and complaints to ensure high customer satisfaction.
Update and implement customer service procedures and best practices on an ongoing basis.
Analyze customer feedback and trends, identify potential issues, and share reports and insights with the Customer Experience Manager.
Monitor key performance indicators (KPIs) and produce reports to drive continuous service quality improvement.

We are seeking a highly motivated and experienced IT Operations Team Leader to manage and oversee all internal IT support operations across our global organization. This pivotal role requires someone with strong leadership capabilities, technical expertise, and a passion for driving operational excellence in a fast-paced, cloud-native software environment.
You will lead a distributed team of IT Support Engineers across the US, EMEA, and APAC regions, ensuring the smooth and secure functioning of our internal IT systems and user support services. You will be responsible for critical platforms and processes that enable our employees to work efficiently and securely.
Key Responsibilities
Lead and mentor a global team of IT Support Engineers across multiple time zones.
Manage daily operations, workload allocation, ticket prioritization, and team performance.
Define and enforce SLAs and KPIs for support services.
Oversee the administration and optimization of key platforms including: Google Workspace, Okta (SSO and identity lifecycle management), Office 365, Mobile Device Management platforms
Ensure all endpoints (Mac and Windows) are properly managed, secured, and compliant with policies.
Supervise the provisioning and deprovisioning of hardware and software for new hires, transfers, and terminations.
Own and continuously improve onboarding and offboarding workflows, ensuring seamless and secure transitions.
Partner with Employee Services and Security teams on cross-functional initiatives, including access reviews, compliance audits, and automation.
Identify opportunities for automation and efficiency gains in IT support operations.
Drive global standardization of IT tools, processes, and documentation.
Lead or participate in cross-functional projects related to internal systems, collaboration tools, and infrastructure.

We are currently looking for a Infrastructure DBA to join our team and play a pivotal role in shaping the future of our company.
As an Infrastructure DBA you will be responsible for the SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems.
If you are a highly motivated, enthusiastic, and experienced DBA- We offer a great working environment in a successful company and development opportunities going forward.
The Infrastructure DBA will report directly to the DBA Architecture Team Leader.
Key Responsibilities:
Manage SQL Server databases through multiple product lifecycle environments. (24/7).
Manage duties such as troubleshooting, and tuning input/output to enhance database performance.
Monitor and optimize the performance of the databases.
Write new and correct existing database monitoring processes.
Support of production SQL Server instances.
Configuration and performance optimization of stored procedures.
Preparation of SQL Server instances for migration to newer SQL Server versions.
Strong knowledge on Hight Availability Technology of MSSQL

We are seeking a Senior DevOps Engineer with extensive experience to lead the design, development, deployment, and operation of large-scale software solutions. This role is a critical bridge between Software Engineering and Infrastructure, demanding a deep proficiency in building and operating reliable, scalable systems within a complex Big Data environment.
What you'll be doing all day:
Own Reliability and Scalability: Lead the architecture and implementation of best practices to ensure high availability, optimal performance, and horizontal scalability of our critical systems, operating within a vast Big Data landscape.
Infrastructure as Code (IaC): Develop, maintain, and evolve our infrastructure using advanced IaC tools (e.g., Terraform or Pulumi), ensuring full automation of service deployment and management across our AWS/GCP cloud environment.
Strategic Collaboration: Partner closely with application software engineering teams to design, conduct code reviews, and implement systems that are stable, secure, and performant.
Observability: Implement and manage robust monitoring, logging, and alerting solutions to enable proactive identification and deep Root Cause Analysis (RCA) of issues.
Automation & Efficiency: Identify and eliminate manual tasks ("Toil") by automating repetitive processes to continuously improve operational efficiency and system reliability.
Production Incident Response: Participate in an on-call rotation to quickly investigate, troubleshoot, and mitigate critical production incidents, driving post-mortems to prevent recurrence.
Performance Engineering: Analyze system performance, conduct performance tuning, and execute capacity planning to meet future demands.

What will you do?
We are looking for a Senior DBA to manage and optimize the companys production databases. This is a key role within our Infrastructure department, responsible for ensuring database reliability, performance and scalability in a Linux -based environment. You will get first hand experience with challenges around data, scale, architecture, creative solutions and high quality deliveries in a wide welcoming team. Besides Databases you will be part of a versatile team, manage JAVA / Python services, AirFlow and deployment and provisioning automations.

Key Responsibilities:
Manage, maintain, and optimize MySQL databases in Linux environment
Perform performance tuning, cost efficiency, upgrades and troubleshooting for large-scale data systems
Ensure high availability, backups, and recovery processes
Collaborate closely with infrastructure, DevOps, and data teams, etc.

We are seeking a Senior Production Engineer with extensive experience to lead the design, development, deployment, and operation of large-scale software solutions. This role is a critical bridge between Software Engineering and Infrastructure, demanding a deep proficiency in building and operating reliable, scalable systems within a complex Big Data environment.
What You'll Be Doing All Day:
Own Reliability and Scalability: Lead the architecture and implementation of best practices to ensure high availability, optimal performance, and horizontal scalability of our critical systems, operating within a vast Big Data landscape.
Infrastructure as Code (IaC): Develop, maintain, and evolve our infrastructure using advanced IaC tools (e.g., Terraform or Pulumi), ensuring full automation of service deployment and management across our AWS/GCP cloud environment.
Strategic Collaboration: Partner closely with application software engineering teams to design, conduct code reviews, and implement systems that are stable, secure, and performant.
Observability: Implement and manage robust monitoring, logging, and alerting solutions to enable proactive identification and deep Root Cause Analysis (RCA) of issues.
Automation & Efficiency: Identify and eliminate manual tasks ("Toil") by automating repetitive processes to continuously improve operational efficiency and system reliability.
Production Incident Response: Participate in an on-call rotation to quickly investigate, troubleshoot, and mitigate critical production incidents, driving post-mortems to prevent recurrence.
Performance Engineering: Analyze system performance, conduct performance tuning, and execute capacity planning to meet future demands.