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As a Real Time Operations Manager - Haifa, you will be responsible for leading, supervising, and optimizing the performance of the RTO Agents team. You will ensure operational excellence by monitoring live activities, managing real-time escalations, supporting couriers and partners, and guaranteeing the smooth execution of all orders. Your role is crucial in safeguarding service reliability and enhancing the customer experience across operational areas.

What Will You Do
Lead and manage a team of Real-Time Operations Agents to maintain service stability 24/7.
Monitor operations and proactively address incidents and bottlenecks.
Support agents in decision-making and escalate critical operational issues when necessary.
Manage workforce scheduling to ensure continuous coverage, including weekends and holidays.
Develop and enforce SOPs (Standard Operating Procedures) for RTO.
Analyze operational KPIs, identify areas for improvement, and implement corrective actions.
Coordinate cross-functionally with the Ops, Fleet, and Partner Management teams to ensure aligned execution.
Train, coach, and develop RTO Agents to maximize their performance and career growth.
Prepare operational reports and insights for senior management.
Drive continuous improvement initiatives to enhance operational efficiency and responsiveness.

Join us as a Customer Service Representative in our Haifa offices, where you'll build strong client relationships and provide exceptional service. You'll handle diverse client needs, manage tasks efficiently, and contribute to a supportive team environment. Your problem-solving skills and technological proficiency will be key to ensuring customer satisfaction and operational success.

What Will You Do
Build and maintain strong communication with clients, handling various situations.
Efficiently manage multiple tasks and prioritize effectively.
Solve problems independently and support clients.
Maintain organizational systems and processes.

we are looking for a Customer Success Operations Specialist.
Responsible for managing the execution of clients rejects and customer success mechanism in Israel. The role includes operational management of task flows between the professional departments in the company. Monitoring schedules, ensuring that every customer inquiry receives a professional and quick response. The main goal: reducing reject processing time to a minimum and maintaining operational and project continuity.