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We are a multi-national SaaS company focused on creating and supporting innovative telecommunication solutions for Businesses. We are looking for a great Technical support specialist with Hebrew to join our team. Someone that loves to find and present solutions to our clients and that gets excited by new technologies.
our company provides Businesses on a global scale with cloud-based call center and AI driven predictive dialer solutions, multi-channel messaging systems and integrations to 100's of apps and CRM. Cross-channel communication is fully integrated with multiple CRM, all built cloud-native.
What your essential role in the team will be:
Handling customer requests in a professional customer-oriented approach through our different support channels
Working on Level 1 with the possibility to ramp up to Level 2 or 3 rapidly
Working in a cross-functional environment along with other departments
Analyzing and listening to call logs, spotting common trends and underlying problems
Updating frequently asked questions so that the customers/employees will be able to fix problems by themselves
Configure Sip phones on Windows, Linux, and mobile OS
Set up new user accounts and profiles and deal with password issues
Diagnosing software faults or Communications errors.

we are looking for a DevOps Software Engineer.
As a DevOps Software Engineer , you won't just be maintaining systems; you'll be a key player in enabling the future of retail. Your work will directly impact how smoothly our stores operate worldwide. Imagine deploying software updates that instantly improve the shopping experience for thousands of customers. You'll be part of a collaborative team, working on challenging problems like:
Developing solutions that allow to efficiently and rapidly deploy to numerous stores globally. (We're constantly expanding!)
Ensuring our edge and cloud infrastructure is robust and reliable, handling the real-time data from our AI systems.
Troubleshooting complex issues across our distributed systems, working closely with software and operations teams.
Your contributions will directly support growth and success, and you'll have the opportunity to see your work make a tangible impact..
Our tech stack includes (but not limited to): Go, Python, Rust, Terraform, Ansible, Helm, GCP, Azure, Kubernetes, ArgoCD, Octopus Deploy, Github Actions.

we are looking for a Site Reliability Engineer.
Role Responsibilities:
Write high-quality infrastructure-as-code that automates the provisioning, deployment, scaling, and monitoring of infrastructure to ensure that it is reliable and performant
Write maintainable code for product functionality with a primary emphasis on operations, scale, resiliency, and monitoring
Work with other engineers to ensure that new services are well-designed, properly monitored and have well-defined SLIs and achievable SLOs
Debug production issues, learn to mitigate them quickly, and find ways to prevent them
Maintain runbooks for manual tasks and replace those runbooks with automation whenever possible
Proactively track our capacity, quotas, and other performance limits to plan for growth
Participate in a 24x7 on-call rotation to handle product availability issues as well as urgent customer support escalations

we are on a mission to bring identity security everywhere - to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that werent possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, we are uniquely positioned to lead the fast-growing identity security category.
Joining our company means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security.
As a DevOps Engineer, youll design and implement a full CI/CD solution on AWS and Azure with Kubernetes, while supporting and scaling our cloud infrastructure using Infrastructure as Code.
Responsibilities
Design and implement robust, scalable, and highly available cloud solutions to ensure seamless service delivery and support rapid business growth
Focus on cross-service integrations and components within the SaaS stack, adhering to DevOps best practices
Develop, enhance, and maintain CI/CD pipelines using a GitOps-driven approach, ensuring efficient and secure deployment workflows
Streamline processes through automation, focusing on scalability, security, metric collection, and enhanced visibility across environments
Partner with developers to optimize service reliability, performance, failover strategies, and scalability
Work as part of an innovative and high-performing team, leveraging modern tools and technologies.

As our VoIP Developer, you'll play a critical role in designing, implementing, and maintaining our complex communication systems. You'll be responsible for ensuring seamless, reliable, and scalable communication solutions that support our rapid expansion.

What You'll Do:

Design and implement robust VoIP/unified communication architectures.
Optimize and troubleshoot complex communication systems.
Collaborate with cross-functional teams to ensure seamless integration.
Scale and maintain high-availability FreeSwitch and Kamailio deployments.
Stay up-to-date with the latest VoIP/UC technologies and trends.
Contribute to the scalability and reliability of our platform.

We are looking for a Senior DevOps Manager to lead our global DevOps initiatives across hybrid environments (AWS and On-Prem). This is a highly technical leadership role focused on building a developer-first platform.

You will bridge infrastructure and R&D by designing scalable Kubernetes-based environments, building custom internal logic, automating complex workflows, and owning the traffic and API layer.

The ideal candidate is a hands-on technical leader with deep Kubernetes expertise, experience with ArgoCD, Helm, and Kong, and a strong software engineering mindset.

In this role you will:
Architect, build, and maintain scalable production environments across AWS and On-Prem using Kubernetes
Own and optimize the Kong API Gateway, including custom plugin development and traffic routing
Standardize application packaging using Helm and manage declarative deployments with ArgoCD
Build custom internal tools and logic using Python and Lua
Design, implement, and maintain fully automated CI/CD pipelines using GitLab CI
Work closely with R&D teams to identify pain points and automate manual processes
Implement Security as Code across CI/CD pipelines and gateway layers
Ensure infrastructure complies with privacy, security, and data protection standards
Manage, mentor, and grow a global team of remote DevOps engineers
Define technical roadmaps aligned with infrastructure scaling and R&D velocity

We are looking for an experienced DevOps Engineer to join our team.
Our DevOps team collaborates closely with every engineering unit within delivering CI/CD and scalable infrastructure for all features. We leverage valued OSS solutions and employ a modern tech stack, including Kubernetes, Terraform, Argo, Helm, VictoriaMetrics, Neo4j, ElasticSearch, Redis, TimescaleDB, RabbitMQ, and more.
Responsibilities:
Take part, end to end on all features within infrastructure, CI\CD pipelines and product features
Be part of our products architectural and infrastructure design, examine and implement new cloud technologies, and open-source tools to improve the delivery and availability of the product.
Plan and push to scale in DevEx and infrastructure efforts
Be responsible for stable and scalable execution of product feature's infrastructure
Monitor and maintain Production infrastructure that makes magic happen.

We are seeking a hands-on DevOps Engineer with strong experience in CI/CD and build pipeline optimization. You will focus on improving build performance, automating delivery workflows, and supporting reliable release processes using Azure DevOps (On-Prem) and Jenkins.
The role also includes IT-related tasks such as server installations, network troubleshooting, and OS support. The ideal candidate is highly technical, proactive, and works effectively with Development, QA, and IT teams to solve complex challenges.
Responsibilities
What you will be doing:
Design, build, and maintain CI/CD pipelines using Azure DevOps (On-Prem) and Jenkins.
Develop and maintain automation workflows using Ansible.
Own and lead build, release, and deployment processes for development teams.
Monitor system performance and ensure high availability and reliability of DevOps infrastructure.
Manage task tracking and ALM processes to support Agile/Scrum teams, including handling requests for task management changes.
Perform IT-related tasks, including physical server installations, network troubleshooting, and operating system support.

Were looking for a highly skilled Technical Support Engineer to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities :
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

Required Senior Cloud Security Architect
Position Overview:
As a Cloud Security Architect, you will be responsible for defining and strengthening the security posture of our products and cloud environments. You will lead threat modeling, risk assessments, and the design of secure architectures, while guiding teams in implementing effective security controls and secure development practices. Working closely with developers, engineers, and management, you will ensure security is embedded throughout the product lifecycle and clearly communicate complex concepts across the organization. This role requires strong technical expertise, strategic thinking, and a proactive approach to emerging threats.
Key Responsibilities:
Conduct Threat Modeling and Security Risk Assessment to identify weaknesses in existing security measures and develop strategies to address them.
Design Security Architecture that withstand attacks and ensure the confidentiality, integrity, and availability of the product. This involves establishing secure configurations, access controls, authentication mechanisms, and encryption methodologies.
Implementing Security Controls guiding the integration of secure coding practices, establishing secure development lifecycles, and ensuring adherence to established security standards.
Collaborate with stakeholders including developers, engineers, and management teams. Communicate complex security concepts in a clear and concise manner, ensuring that all parties understand the importance of incorporating security measures into the product development process.
Stay updated with emerging threats and remain vigilant, continuously monitoring emerging threats and vulnerabilities.

As our DevOps Team Lead you will work with cutting-edge technologies and take ownership of building and evolving a scalable, globally distributed infrastructure.
In this role, you will:
Lead and mentor DevOps engineers, providing technical guidance, setting best practices, and supporting professional growth.
Collaborate closely with engineering, security and data teams to deliver scalable and reliable solutions.
Design, architect, deploy, and maintain robust cloud infrastructures across AWS and Azure.
Own and continuously improve CI/CD pipelines to support automated deployment, testing, and scaling across multiple environments.
Implement and manage monitoring, logging, and alerting solutions to ensure system reliability and performance.
Provide hands-on troubleshooting and resolution of complex infrastructure issues across production, staging, and development environments.
Promote operational excellence, security best practices, and cost optimization across the cloud environment.
Act as a technical leader and decision-maker, balancing hands-on execution with strategic planning.

We are actively seeking a hands-on Implementation Engineer to play a vital role in the success of our customers. Standing at the intersection of technology and customer success, you will be responsible for translating AI and data requirements into seamless integrations with our customers' EMRs and clinical workflows.
In this role, you will own the end-to-end technical onboarding lifecycle - from initiation to go-live. You will serve as the primary technical voice for our customers' IT stakeholders and collaborate closely with our Product, R&D, and Medical teams to ensure frictionless integrations.
Responsibilities:
Lead Technical Onboarding: Own the full technical implementation lifecycle for new customers, ensuring projects are delivered on time, within scope, and meet high-quality standards.
EMR Integration & Configuration: Execute hands-on technical integration efforts. You will configure workflows, validate data integrity, and ensure interacts seamlessly with various EMR environments.
Stakeholder Management: Act as the primary technical point of contact for customer IT teams (CTOs, IT Managers, Analysts). Build strong relationships to troubleshoot issues and facilitate smooth collaboration.
Technical Subject Matter Expert: Represent the technical aspects of the platform in customer interactions. Demonstrate deep product knowledge to solve complex workflow challenges.
Cross-Functional Collaboration: Work closely with Customer Success, Product, R&D, and Medical teams to advocate for customer needs and streamline the feedback loop between the field and engineering.
Process Optimization: Help design and develop automation tools, runbooks, and frameworks to streamline integration processes and improve scalability.

Required Senior Devops Engineer
About the Role:
As a Devops engineer you will be a part of a team that serves one of our products and play a critical role in designing, building and maintaining our whole devops stack - from code to production and ensuring that we will have a state of the art system.
What youll do:
Be a part of a team of 3 devops engineers
Work closely with our R&D groups and teams including developers, data teams and architects
Work both on infrastructure and on CI/CD areas
Work on our devops stack such as Grafana, ArgoCD , P8s , Git, etc.

Required DevSecOps
About the Role:
As a DevSecOps engineer you will be a part of our DevOps group and play a critical role in designing and implementing application and infrastructure security programs that will make sure that our systems continue to be secure and compliant with our clients high bar.
You will work closely with developers and DevOps engineers to help identify and remediate application and infrastructure security issues.
What youll do:
Implement an application security program
Design and implement security automation and controls within CI/CD pipelines utilizing SAST, DAST and SCA tools
Collaborate on architecture reviews, threat modeling, and developer security training sessions to elevate AppSec maturity
Implement an infrastructure security program
Integrate and implement CSPM controls within a high scale cloud environment.
Own strategy for security in IAM, secret management and similar security-critical components
Own security training and review for DevOps teams.
Orchestrate execution of penetration testing on infrastructure and application and a bug bounty program
Own compliance processes within DevOps
Build and continuously improve SOC2 compliance processes and audit readiness tooling
Lead technical responses for internal and external audits, working closely with GRC, engineering, and cloud teams to resolve gaps and strengthen security posture.​