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Who We're Looking For - The Dream Maker We’re looking for a hands-on Onboarding & Implementation Lead to own and scale the onboarding experience across both SMB and Enterprise customers. This highly customer-facing role combines implementation project management, customer consulting, operational excellence, and technical problem-solving. You’ll guide customers from contract signature through successful activation, ensuring they overcome blockers, complete their implementation, and realize value quickly and confidently. You’ll lead Enterprise onboarding engagements, support complex SMB implementations, and proactively drive onboarding completion across our broader customer base. This is a role for someone who can manage complex customer projects while also improving the systems, processes, and playbooks behind them. About Chargeflow Chargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model. Backed by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud. What You’ll Own
* Lead onboarding and implementation projects for Enterprise customers from contract signature through activation and first value.
* Serve as the primary customer point of contact throughout the implementation journey.
* Build and manage onboarding plans, timelines, milestones, risks, dependencies, and stakeholder communication.
* Lead customer meetings with both operational and executive stakeholders, creating clarity, accountability, and momentum.
* Support complex SMB implementations that require additional guidance or technical assistance.
* Act as an escalation point for onboarding challenges, identifying root causes and coordinating the right teams to remove blockers.
* Proactively monitor progress across active onboarding accounts and drive customers toward completion and activation milestones.
* Reduce onboarding drop-off and improve completion rates, implementation timelines, and time to value.
* Continuously improve onboarding workflows, playbooks, documentation, and customer communications.
* Identify opportunities to automate manual work, increase operational efficiency, and improve visibility into onboarding status and risks.
* Partner closely with Customer Success, Sales, Product, Engineering, and Support to deliver a seamless customer experience.
* Surface recurring implementation challenges and customer friction to internal stakeholders, helping shape product and process improvements.
* Develop expertise across Chargeflow’s payment ecosystem, including Stripe, Shopify Payments, PayPal, Adyen, and other payment providers.
* Help customers understand dispute-management best practices based on their business model, payment setup, and merchant vertical.

Dustphotonics , now part of Credo, develops cutting-edge technology in Silicon Photonics, revolutionizing connectivity and communication in data centers. Silicon photonics is becoming a standard technology used for high-performance systems, solving challenges of performance, integration, power, and cost. This technology is growing rapidly also in other markets such as Healthcare, LIDARs, and other sensors. At Dustphotonics, we are looking to solve difficult problems, smartly and simply, by thinking out of the box, leveraging the knowledge and know-how of the team members, and working as a team to create Magic. Our Company culture is characterized by accountability for our ethics, and for being fair to every employee, customer, supplier, and partner. We believe we must work hard and have fun on the way to success. We are seeking a motivated and organized Project Manager to support the development and delivery of Silicon Photonics products. The ideal candidate has a technical background in semiconductor manufacturing or silicon processes and is skilled at coordinating cross-functional teams to achieve project goals. This role requires strong planning, communication and execution skills with the ability to manage multiple priorities and drive progress across engineering, operations, and manufacturing teams. The successful candidate will be proactive, detail-oriented and capable of influencing stakeholders and moving projects forward without direct managerial authority. Experience in photonics, optics, hardware, or mechanical engineering environments is an advantage. The candidate should be comfortable working in a fast-paced technology organization and have a proven ability to deliver results through effective coordination, follow-up, and teamwork.

Responsibilities:

· Coordinate and manage Silicon Photonics development projects from planning through execution. · Develop and maintain project schedules, milestones, and action-item tracking. · Work closely with engineering teams including process, design, testing, packaging, and manufacturing to support project execution. · Monitor project progress and help resolve issues that may impact schedules or deliverables. · Organize and lead project meetings, document decisions, and follow up on action items. · Communicate project status, risks, and key updates to stakeholders and management. · Ensure alignment and effective communication between internal teams and external partners when required. · Drive execution and accountability across cross-functional teams without direct managerial authority. · Support multiple projects simultaneously while maintaining attention to detail and meeting deadlines. · Help establish project plans and ensure activities are completed according to schedule.