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We are actively seeking a hands-on Implementation Engineer to play a vital role in the success of our customers. Standing at the intersection of technology and customer success, you will be responsible for translating AI and data requirements into seamless integrations with our customers' EMRs and clinical workflows.
In this role, you will own the end-to-end technical onboarding lifecycle - from initiation to go-live. You will serve as the primary technical voice for our customers' IT stakeholders and collaborate closely with our Product, R&D, and Medical teams to ensure frictionless integrations.
Responsibilities:
Lead Technical Onboarding: Own the full technical implementation lifecycle for new customers, ensuring projects are delivered on time, within scope, and meet high-quality standards.
EMR Integration & Configuration: Execute hands-on technical integration efforts. You will configure workflows, validate data integrity, and ensure interacts seamlessly with various EMR environments.
Stakeholder Management: Act as the primary technical point of contact for customer IT teams (CTOs, IT Managers, Analysts). Build strong relationships to troubleshoot issues and facilitate smooth collaboration.
Technical Subject Matter Expert: Represent the technical aspects of the platform in customer interactions. Demonstrate deep product knowledge to solve complex workflow challenges.
Cross-Functional Collaboration: Work closely with Customer Success, Product, R&D, and Medical teams to advocate for customer needs and streamline the feedback loop between the field and engineering.
Process Optimization: Help design and develop automation tools, runbooks, and frameworks to streamline integration processes and improve scalability.

Were looking for a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth. As the counterpart to our Technical Account Managers, youll focus on the customers outcomes, executive alignment, program management, renewal/expansion, and value realization across the platform.
Responsibilities
Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.
Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.
Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales.
Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap.
Collaborate with Sales on long-term account strategy and positioning of relevant capabilities.
Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria.
Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria.
Build strong relationships across executive, security, DevOps, and cloud leadership.
Ensure customers achieve measurable outcomes by operationalizing the company within their workflows and expanding usage over time.
Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts.

we are looking for a Technical Support Engineer.
The Technical Support Engineer is a key contributor to our overall customer experience and our customers' product satisfaction. They are also the first line of defense that ensures our R&D can focus on creating top-of-the-line value-based-care solutions with AI.
The ideal candidate is passionate about technology, troubleshooting, and customer success.
Responsibilities:
Resolve customer issues daily, ensuring timely responses and high levels of customer satisfaction
Proactively manage the day-to-day resolution of customer issues in a timely (SLA) manner and maintain their high satisfaction
Contribute to methodologies, best practices, and techniques to improve our support process
Build and contribute to Navinas technical support knowledge base.
Work closely with R&D, Product, Customer Success, and our Medical team for complex problem-solving and time-sensitive escalations.

we are a leading platform that enables and accelerates our company for brands and retailers. As a truly company, we partner with some of the worlds most recognized brands to provide a seamless end-to-end solution for international online sales, including localization, payments, logistics, and compliance. Our technology-driven approach helps businesses expand into new markets and deliver a smooth, localized shopping experience to customers worldwide.
The Customer Service Knowledge Coordinator supports the development and optimization of customer service automation and knowledge management processes.
Working under the Customer Service Knowledge Manager, this role focuses on improving self-service capabilities, reporting, maintaining the knowledge base, and supporting the implementation of automations and AI-driven solutions that enhance the efficiency of the Customer Service organization.
Responsibilities:
Support the implementation and maintenance of customer service automations using tools such as Zendesk triggers, macros, workflows, and AI solutions.
Work with technical teams and the Knowledge Manager to help configure and optimize automation flows.
Assist in testing and validating new automation and AI features before deployment.
Maintain and update the Customer Service knowledge base to ensure content remains accurate, structured, and easy to use.
Assist in identifying knowledge gaps and documenting new processes or solutions.
Work closely with Customer Service teams to understand operational needs and improve documentation and automation coverage.

Let's make the difference together!
our company Digital Industries Software is a global leader in Electronic Design Automation (EDA) software, hardware, and design solutions. We partner with the worlds leading producers of semiconductor microelectronic circuits and systems, enabling them to design and produce cutting-edge electronic products faster and more efficiently.
Are you looking for a role where your language skills actually drive global business? We are seeking a talented and highly-motivated individual to serve in our Renewal Sales Representative team. You will join our international team in Ra'anana, Israel for a 6 to 12-months maternity cover.
This is a unique chance to work in a truly global environment, using German and English as your primary tools of communication.
Key Responsibilities:
You will be responsible for managing maintenance and subscription renewal quotations. This position will lead, with partnership from Sales, the execution of the renewal process for our accounts.
Manage the renewal sales cycle from opportunity through contract, execution
Achieve and exceed quarterly on-time or early renewal targets
Pro-actively identify at-risk renewal customers and build strategy to ensure a successful renewal
Provide and track feedback for leadership to identify challenges in the renewal cycle
Generate support renewal quotes
Revise support quotes as needed
Process support purchase orders.