Required Client Solutions & Delivery Manager
What youll do:
Our Client Solutions & Delivery team engages in a wide variety of complex projects for global clients while providing top-notch customer experience to ensure successful delivery and onboarding for each and every client and project.
This team is responsible for ensuring our largest and most strategic global clients who are implementing our enterprise solutions are successfully onboarded to the platform. Preside over the successful delivery of custom client integration projects & new vertical launches which are delivered on time, on scope, and to high client satisfaction.
The individual will collaborate across many teams within the company, ranging from Product, Business Development, R&D, Account Management, Operations, and more, in order to create and deliver custom solutions and to drive product and feature enhancements for our clients globally.
Serve as the primary point of contact for client integrations and projects.
Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery by developing and managing project schedules, success criteria and KPIs, and project milestones.
As part of the project, present proposed solutions and take part in ongoing technical discussions with the customer.
Responsible for driving product onboarding and adoption across our client base.
Become a subject matter expert on the product suite and solutions and know-how to implement them to meet client objectives. Work with Product and R&D teams to capture and articulate customer and prospect special integration needs.
Educate partners and clients in deployment best practices & successful project setup and structure.
Develop trusted relationships to drive implementation with the clients internal teams.
Partner with the Business Development, Customer Success, and Product teams to perform user research and gather requirements in order to design advanced scalable integration capabilities.
Drive our Go To Market processes when launching new products to ensure future scale and development
Develop internal processes for new product integrations and launches that can accommodate novel & scalable solutions across our strategic client base.
Requirements: 3+ years of Project, Delivery, or Customer Success experience.
Experience managing complex projects that involve working across departments, on several months delivery time, and tasks management.
Experience working in a tech B2B company with a SaaS product.
Proven ability to collaborate with key functional teams, in particular Product, Customer Success, and R&D teams.
Ability to understand complex technology, grasp the dos and donts, and explain it simply.
Proficiency in Google Suite (Google Docs, Sheets, Slides, etc.) for documentation, reporting, and collaboration.
A strategic mindsetcomfortable working on both high-level process creation and hands-on execution.
Bonus Points:
Experience working in a tech B2B company with a SaaS product.
Ability to thrive in a fast-paced, dynamic environment.
Experience in video/social media/media streaming.
Interest in sports in general and specifically American sports, watching and talking sports on a daily basis.
Comfortable giving articulate presentations to large groups of people.
Project Management Certification (SCRUM, PMP, CAMP, etc.)
Passion for creating and optimizing internal enablement and onboarding processes.
Comfortable operating in the grey area navigating ambiguity and bringing structure, clarity, and processes to undefined or evolving workflows.
This position is open to all candidates.