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We are looking for a customer-focused professional to ensure MazeBolts clients achieve maximum value from our solutions.
As a Customer Success Manager, your mission is to build long-lasting relationships, guide customers throughout their journey, and make sure their business outcomes are consistently met.
You will be the trusted advisor for our clients, ensuring smooth onboarding, adoption, and ongoing engagement. By understanding customer needs and aligning them with MazeBolts solutions, youll drive retention, growth, and overall satisfaction. This role is ideal for someone who is proactive, empathetic, and thrives in a fast-paced environment where communication is key.
What Youll Do:
● Own the customer journey end-to-end from onboarding to adoption and renewals.
● Partner closely with customers to understand their business needs, goals, and challenges.
● Build strong, lasting relationships with key stakeholders, ensuring MazeBolt becomes a trusted partner.
● Proactively monitor customer health, usage, and satisfaction, addressing risks before they become issues.
● Collaborate with Professional Services to ensure seamless project delivery and value realization.
● Advocate for customers internally by sharing feedback and insights with Product and Management teams.
● Lead regular business reviews and success planning sessions with customers.
● Collaborate with the Sales team in early-stage engagements to understand prospect needs and define solution fit.
● Support discovery sessions, presentations, and demos.
● Translate customer requirements into clear value propositions, aligning MazeBolt solutions to business outcomes.
Reports to: VP Services
Office Location: Ramat Gan, Israel

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

Responsibilities

Onboarding new users to the system, including user adoption

Administration of pending orders and payments

Reconciliation of all company orders to confirm the correctness of data

Identification of areas of improvement, both in process and product

Promptly responding to customer queries via ticketing system, emails, phone

Liaising with colleagues or managers to find the best solutions to customers issues

Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved

Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions