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We are looking for a Training Team Lead to join our global team. We seek an innovative professional who can drive our global customer's training strategy while managing a diverse team across multiple locations. The position includes meetings with many diverse global clients, training, and learning development.
You'll be a key member of our middle management team, collaborating across all company departments to create and implement cutting-edge learning solutions.
we are an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you're interested in the intersection of technology, innovation, and people development, this is the place to be.
Responsibilities:
Conduct training sessions for diverse audiences: internal teams, partners, and customers in English and Hebrew
Develop and deliver training materials in English and Hebrew
Lead a global learning & training team
Design and implement comprehensive onboarding programs for new employees
Manage end-user customer training programs
Innovate and modernize our e-learning platforms and methodologies
Execute special projects as assigned by department management
Lead and organize customer events - both physical and virtual
Oversee external knowledge portal management

We are seeking a motivated Sales Development Representative (SDR) for our EU operations. In this role, you will be the first point of contact for potential customers, playing a critical role in generating leads and nurturing relationships. With a focus on our cutting-edge pricing optimization solutions, you will engage with prospects to understand their needs and set the stage for our sales team to close deals. If you are passionate about sales and eager to contribute to our growth in the European market, we want to hear from you!

Responsibilities:
Identify and research potential leads through various channels including Outbounding, social media outreach and industry events.
Qualify leads by understanding their needs and challenges, and effectively communicate how our solutions can address them.
Engage with prospects via phone, email, and social media to set up meetings for the sales team.
Maintain accurate records of interactions and manage the sales pipeline using CRM software.
Collaborate with the sales and marketing teams to optimize outreach strategies and improve conversion rates.
Achieve and exceed monthly quotas for lead generation and appointment setting.

Required Technical Support - Tier 1
If you're looking to grow your skills, make a difference, and be part of an innovative team, this is the place for you.
About the Role:
You will work with amazing people who work together to improve the cybersecurity field, you will work closely with many cybersecurity specialists and will get to know the penetration testing world from the inside.
Since our Tier 1 works in shifts, some of the work will be done from our offices and some from home.
Roles & Responsibilities:
Handling issues through our ticket lifecycle which includes acknowledging receiving the ticket, triage/troubleshooting, resolving the issue, and communicating to the client.
Provide end-user support using Salesforce, make sure to follow our Support procedures and best practices using the right macros, triggers and automation tools and maintain internal and external documentation.
Contribute to our growing knowledge base of articles.
Act as a liaison person between several internal departments and end-users.
When a major issue occurs, act as the point of contact in creating status reports and analysis to high level managers.

We are seeking a Customer Success Operations Manager to join our Revenue Operations team. This strategic role focuses on optimizing the post-sale customer journey to drive adoption, retention, and operational excellence within the Customer Success department. Youll manage processes, performance metrics, and systems, while leading initiatives to scale and support our regional and global teams.
This role will provide you the opportunity to gain hands-on experience in a fast-paced environment and contribute real impact to the success of the company.
Key responsibilities:
Strategic Business Partner: Collaborate with the AVP of Customer Success to optimize processes for an industry-leading customer experience, maximize revenue from the existing customer base, and build strong partnerships across the organization to serve as the focal point for field requirements and localization.
Operational Excellence: Oversee the day-to-day operations of the Customer Success department (e.g., allocating book of business for CSMs, sending CSAT surveys, etc) and partner with teams across the organization to improve processes and efficiency.
Strategic Insights: Deliver data-driven insights to Post-Sales and company leadership, identify improvement opportunities, and drive actionable outcomes to support informed, strategic decision-making.
Reporting & Metrics: Track and analyze customer lifecycle metrics, ensuring visibility into GTM activities and their effectiveness.
Operational Process Optimization: Design processes, implement and manage new tools, and evaluate CS playbooks to support the work of CSMs and increase their productivity
Risk Mitigation: Detect at-risk renewals, develop CSM playbooks, and establish escalation paths
Team Enablement: Mentor, educate, and align business units on processes, policies, and tools.

We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding our relationships with a wide portfolio of Israeli customers.
The ideal candidate would be experienced in Customer Success Management in the Cyber Security Industry, with a strong technical and commercial orientation and the ability to tailor solutions for various scenarios.
Passionate about delivering a great customer experience and well versed in handling anything clients throw your way.
A positive and energetic person with the hunger to grow business and make an impact at an organization set on becoming the number one player in the Security Risk Validation space.
Roles and Responsibilities:
Operate as the lead point of contact for all matters specific to your accounts.
Responsible for retention and account satisfaction.
Proactively identifying and managing risks both internally and with the customer to ensure long-term success.
Voicing customers needs internally ensuring customer expectations are met.
Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (mainly onsite) with customers in Israel
Seek growth & sales opportunities within the portfolio of accounts.
Develop technical understanding of our products.
Maintain close collaboration with our Sales team as a supporting role, facilitating opportunities while keeping our clients highly engaged.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Manage ad-hoc queries from customer accounts.
Maintain all information about customer activity within the CRM platform.