Were looking for a motivated and service-oriented Help desk Technician Tier 1 to join our IT & Security team at Pango. In this role, youll be the first point of contact for technical issues, providing hands-on support to our employees and ensuring smooth day-to-day operations across the companys systems and tools.
This is an entry level Position with an opportunity to grow within Pango. Reporting to IT Manager
Responsibilities:
Tier 1 Technical Support on-site and remotely for all employees at Pango, including basic troubleshooting and assistance during company events and meetings.
* Handle incoming tickets in the helpdesk system and provide timely, professional support.
* Offer end-user technical assistance for computers, peripherals, and organizational software.
* Manage user accounts and permissions in Active Directory and Microsoft 365
* Install and configure operating systems and company applications.
* Handling end-to-end onboarding and offboarding processes, including workstation setup, user access, and equipment management.
* Document issues, solutions, and follow-up actions according to team procedures.
Advantages:
* Experience with Intune MDM
* Familiarity with Jira or other ticketing systems.
Requirements: * 1 year of experience in Help desk / Technical Support or a similar role preferably on site assistance experience.
* Great Passion for computers/ tech.
* Solid understanding of Windows and Mac operating systems.
* Experience with Microsoft 365 (Exchange, SharePoint, Teams), and corporate networking (VPNs, Wi-Fi, firewalls).
* Strong service orientation and problem-solving skills.
* Excellent communication and interpersonal skills.
* A proactive, detail-oriented mindset and strong sense of ownership.
* Ability to work independently as well as part of a collaborative team.
* Eagerness to learn and grow within a dynamic tech environment.
This position is open to all candidates.