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We are looking for a Tier 2 Technical Support Engineer with a strong technical background, exceptional troubleshooting skills, and a customer-first mindset to join our team. In this role, you will support enterprise customers using our Platform for Virtual and Hybrid Events, a key part of our video software (SaaS) solutions. You will play a crucial role in ensuring seamless integration, onboarding, and troubleshooting for our customers events while collaborating closely with internal teams.

The Day-to-Day:
Provide exceptional technical support to enterprise B2B customers.
Diagnose and resolve complex technical issues, and escalate to the appropriate internal team when needed.
Serve as the primary technical contact during the integrations, onboarding process, POCs, and Live events ensuring a smooth experience.
Analyze logs, API calls, and error messages using tools like SQL, Grafana, OpenSearch, and other debugging tools.
Initiate and execute automation and scripts to improve support efficiency and reduce manual troubleshooting efforts.
Collaborate with R&D, Product, Professional Services, and Account Management teams to enhance the customer experience.
Work within a global support structure with teams across the USA, Europe, and Asia and occasionally provide On-Call hours support for critical issues.

Were looking for someone to manage the technical and operational aspects of our virtual event platforms.

In the first 2-3 months, you will learn all there is to know about our Virtual Event platforms, covering configurations, various site operations, and implementation tasks. After successfully completing our training program, you will join our Technical Implementation team, where youll lead projects and manage event operations on our Virtual Events.

This is a full-time, hybrid position with flexible work hours. As we operate globally, occasional weekend, holiday, or late-hour work may be necessary to meet the demands of our operations.

The Day-to-Day:
Manage all site operation tasks, including event planning and monitoring, configuration, content upload, site mapping, and quality assurance pre, during, and post events.
Handle integration configurations to ensure seamless connectivity with other platforms and services.
Serve as the primary technical contact for customers and the delivery team on internal and external projects, ensuring optimal product utilization while demonstrating self-management and leadership.
Contribute to the continuous expansion and improvement of our knowledge transfer, documentation, and processes.
Support team members in a collaborative environment, sharing knowledge and stepping in as needed.

As a QA Automation Engineer , you will be responsible for designing, developing, and implementing UI automated testing solutions to ensure the quality and reliability of our software applications. You will work collaboratively with cross-functional teamsincluding software QA, front-end developers, and DevOpsto integrate UI tests into the development process, contribute to optimizing the CI/CD pipeline for front-end testing, and help improve overall UI test coverage.

The day-to-day:
Assist in building and maintaining the UI automation framework and infrastructure to support development and deployment processes.
Work closely with QA, front-end developers, and DevOps engineers to ensure the smooth integration of automated UI tests.
Support the creation and refinement of UI automation methodologies by selecting and using appropriate tools and frameworks.
Develop and improve testing processes for both new and existing products.
Identify UI Quality Issues- detect, track, and report UI-specific bugs to support the development process.

You will lead product management for an innovative enterprise video platform, driving strategic product development and AI-powered solutions for large-scale business customers. This is an exciting opportunity to join a dynamic team, working in a fast-paced environment where youll shape the future of virtual event and collaboration technologies.

This role offers a unique opportunity to be at the forefront of digital transformation, helping businesses reimagine their event and communication strategies through cutting-edge technology.

The Day-to-Day:
Define and execute comprehensive product strategies, creating roadmaps that align with business goals and customer needs.
Collaborate closely with cross-functional teams (engineering, sales, marketing, customer success) to drive product development and go-to-market initiatives.
Identify and implement AI-driven capabilities to enhance video experiences, personalization, and content intelligence.
Track and analyze key performance indicators (KPIs), leveraging data-driven insights to iterate and improve product offerings.
Engage directly with enterprise customers to understand their complex needs and translate them into actionable product requirements.
Lead the development of compelling product messaging and sales enablement materials.
Conduct deep market and competitive research to identify emerging trends and innovative opportunities in enterprise video solutions.

We are looking for an experienced GRC manager to lead the GRC domain reporting to our CISO.

As GRC Manager you will be responsible for assessing and documenting our compliance and risk posture as they relate to its information assets, you will be a liaison on the privacy domain between various business and technology units.

The candidate should have experience both as a security practitioner and consultant, profound security and privacy GRC related knowledge, and passion for cyber security.

Responsibilities require experience, as well as expertise to ensure effective system-wide security & risk analysis; standards and testing; risk assessment; awareness and education; and development of policies, standards, and guidelines.

The Day-to-Day:
Evaluate the state of security and privacy from the GRC perspective, identifying gaps and opportunities and anticipating needs.
Testing the design and operating effectiveness of technical and administrative security controls
Designing and implementing data protection policies, processes, and procedures to align with Information Security policies and standards.
Partner with various business units to ensure controls are adequate, appropriate, and effective.
Support internal and external audit processes for relevant compliance programs such as SOC2, SOX and ISO.
Perform security and compliance assessments on new and existing systems, processes, technology.
Perform business impact analysis and assist with the development of the IT/InfoSec risk register.

If you are a person who loves technology and data, and believes in leveraging data for planning and making decisions this role is for you! This role combines analytical skills alongside technical cloud infrastructure knowledge and business acumen.

An ideal candidate should be passionate about data, financials, and technology. The work includes working with key stakeholders and presenting them with insights.

The day-to-day:
Lead budget planning, forecasting, tracking, monitoring, and financial analysis related to cloud services and infrastructure, following our tech and business needs.
Work with cross-functional teams (DevOps, R&D, Finance, Business) to analyze and optimize cloud infrastructure costs, with an AWS focus.
Develop and report on cloud cost performance metrics and dashboards using data visualization tools.
Work with Engineering, product management, and finance divisions to ensure we meet our goals.
Collaborate with technical and financial teams to identify cost-saving opportunities and drive financial efficiency.

We are looking for an experienced, ambitious leader, to lead and continue growing our DevOps team,

Youll take part in the R&D management team, lead, grow, mentor, and train a team consisting of great engineers, in order to build efficient, secure, robust, and highly available ecosystem.

The day-to-day:
Lead a team of skilled, passionate DevOps engineers, handling CI/CD Infrastructure, Automation, Monitoring, Security to deliver production-grade service across multiple applications and many microservices.
You will work and collaborate with the other R&D groups but not only.
You will work in a pure AWS environment.
You will work with ArgoCD and many Kubernetes based environments using Helm.
Build, Develop and define new tools to accelerate efficiency in the products growth and development lifecycle.
Collaborate with developers to optimize the software development lifecycle.
Develop, Maintain, Integrate cutting edge technologies and Open Source tools such as K8s, ArgoCD, Helm, Thanos, Grafana, Jenkins, Argo Workflows, Kafka, GRPC, Istio, TerraForm and many more.