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We are looking for an experienced and hands-on Technical Support & Customer Service Manager to lead and scale our support operations in a growing B2B SaaS fintech environment.
This role combines team leadership, operational excellence, customer experience ownership, and cross-functional collaboration with Product, R&D, Domain, and Customer Success teams.
The ideal candidate is highly process-oriented, customer-centric, technically capable, and experienced in managing support operations within fast-paced product companies.
Key Responsibilities:
Lead and manage the Technical Support & Customer Service team
Build and improve support processes, workflows, SLAs, and escalation management
Monitor KPIs, customer satisfaction, ticket queues, and operational performance
Collaborate closely with Product, R&D, Domain, CSM, and Sales teams
Own support readiness for product releases and major product changes
Drive continuous improvement initiatives and service excellence standards
Improve knowledge management, documentation, and internal enablement processes
Support system optimization and automation initiatives across support operations
Handle escalated and sensitive customer cases with professionalism and ownership.

We are looking for an Entry-level Customer Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Resolve customer issues and escalate complex cases to the appropriate team
Assist customers with account setup, troubleshooting, and general inquiries
Maintain accurate records of customer interactions and transactions
Collaborate with cross-functional teams to improve the overall customer experience.

We are looking for an experienced Product Manager to join our product team and help drive the development of our platform. In this role, you will lead product initiatives end-to-end - from problem discovery and product definition to delivery and continuous improvement.
A significant part of the role involves working on integrations with external systems, defining API-based capabilities, and enabling seamless data exchange between us and third-party services.
You will work closely with engineering, design, data, and business stakeholders to build scalable product capabilities that solve real problems for accounting professionals and deliver measurable business impact.
This role requires strong product thinking, analytical capabilities, and the ability to translate complex business and technical requirements into clear, well-defined product solutions.
Key Responsibilities:
Own product initiatives from discovery through delivery and continuous improvement
Work closely with engineering teams to define product requirements, user stories, KPIs, and acceptance criteria
Define API-based capabilities and support integration flows between external systems, enabling seamless data exchange between us and third-party services
Collaborate with design to deliver clear, user-centered product solutions
Define product roadmaps aligned with company strategy
Analyze product usage, funnels, and customer feedback to drive data-informed decisions
Use data extensively to identify opportunities, validate hypotheses, and guide prioritization
Work cross-functionally with customer success, support, and business teams
Lead feature prioritization and backlog management based on impact and data
Contribute to the evolution of our platform and modular product capabilities
Utilize modern AI tools as part of daily product work, including research, analysis, documentation, ideation, and experimentation (including A/B testing and validation loops)

A leading fintech information provider, delivering digital solutions in labor law, taxation, finance and pensions.
We are looking for a Product Manager.
Key Responsibilities:
Implementation of the product's strategy and vision and make sure its aligned with the company's overall objectives and market trends in the legal industry.
Conduct in-depth market research and analysis to identify emerging trends, competitive landscape, product market fit, and customer needs within the legal technology space.
Define and prioritize the product roadmap based on strategic initiatives, customer feedback, and market opportunities, ensuring alignment with business goals and resources.
Lead cross-functional agile teams through the product development lifecycle, from ideation and requirements gathering to design, development, and launch, while maintaining focus on quality and timeliness.
Ensure that all product features and functionalities comply with relevant legal regulations, data privacy laws, and security standards.
Identify opportunities to embed AI capabilities into the product: automations, intelligent workflows, and decision-support features that add measurable value to customers.
Apply AI tools in day-to-day PM work: research, spec writing, discovery synthesis, backlog management, and stakeholder communication.

We are looking for a talented and hands-on DevOps Engineer to join our team and play a key role in building, maintaining, and scaling our cloud infrastructure and delivery pipelines.
What youll do:
Design, implement, and maintain cloud infrastructure across AWS and Azure
Build and manage CI/CD pipelines using Azure DevOps
Develop and maintain Infrastructure as Code using Terraform and Terragrunt
Manage containerized environments using Docker
Administer and maintain Windows and Linux servers
Implement and manage monitoring, logging, and alerting systems using Grafana and related tools
Automate operational processes using PowerShell, Bash, and Python
Collaborate closely with development teams to improve performance, reliability, and system availability
Troubleshoot and resolve issues in complex production environments.

We are looking for a highly technical, hands-on Tech Lead to build and lead a Core Engineering Team that operates across all R&D squads.
This team will act as a force multiplier - solving complex system challenges, driving architectural improvements, and enabling development teams to move faster with higher quality.
This is a deeply hands-on role (50%), combining system design, architecture, and execution in a data-critical, high-scale environment.
What Makes This Role Different:
Not a feature team - focus on system-level problems
Not a traditional manager - strong hands-on ownership
Not advisory - drives and executes real changes in production
Works across teams - true cross-team impact
Responsibilities:
Cross-Team Technical Leadership:
Lead a Core Team working across multiple squads
Identify system-wide bottlenecks, risks, and architectural gaps
Drive alignment on engineering standards and best practices
Partner closely with Tech Leads, Product, and Dev teams
Architecture & System Design:
Own and evolve system architecture (Monolith → Modular / Services)
Reduce tight coupling and improve system boundaries
Lead major refactoring and modernization efforts
Ensure scalability, performance, and resilience
Microservice architecture (from modular monolith to microservices)
Hands-On Development (70%):
Write complex production code across services
Lead by example in code quality and design
Take ownership of the most challenging technical problems
Engineering Excellence & Enablement:
Define and enforce development standards (Code Reviews, Design Patterns)
Improve observability (monitoring, logging, alerting)
Build reusable tools, infrastructure, and shared components
Enable teams to deliver faster with higher quality
Advantage for AI driven standard validations
Mentorship & Technical Growth:
Mentor engineers and Tech Leads across teams
Raise the engineering bar across the organization
Support teams in production debugging and solving complex production issues
Tech Stack:
Backend: Node.js, (Express,nestJS), PHP (advantage)
Frontend: React, Redux, React Hooks
Data: MySQL, SQL, Redis
Infrastructure: AWS
Advantage: Experience with agent frameworks (agentic flows)
Success in This Role:
Teams deliver faster with fewer blockers
System architecture becomes more scalable, modular and stable
Production stability and observability improve
Engineering standards are consistent and adopted
The Core Team becomes a trusted partner across R&D.

We are looking for a highly technical and hands-on AI Transformation Lead to drive the implementation and adoption of AI across the organization.
This is a builder role, not a strategy-only position. You will be responsible for identifying high-impact opportunities, designing and implementing AI-powered solutions, and integrating them into our existing systems and workflows across R&D, Support, Sales, and Operations.
The ideal candidate combines a strong engineering background with the ability to translate business needs into scalable, production-ready solutions - and ensure they are actually adopted and deliver measurable impact.
Role Mission:
Lead the companys AI transformation end-to-end through practical implementation - building, integrating, and scaling AI-driven workflows and internal tools that improve efficiency, quality, and business performance across all departments.
What Youll Do:
Build & Implement AI Solutions (Core Focus):
Design, build, and deploy AI-powered workflows, automations, and internal tools
Develop rapid POCs and evolve them into production-ready solutions
Work hands-on with LLMs, APIs, and automation frameworks
Ensure solutions are scalable, maintainable, and aligned with system architecture
Integrate with Systems & Architecture:
Integrate AI solutions into existing platforms (CRM, support systems, internal tools, data flows)
Design robust integrations using APIs and orchestration layers
Ensure alignment with engineering standards, security, and data integrity
Drive Cross-Company Impact:
Identify high-value use cases across R&D, Support, Sales, Domain, and Operations
Translate business workflows into efficient, AI-driven processes
Partner with stakeholders to ensure solutions solve real problems
Own Adoption & Impact:
Ensure solutions are used, not just built
Define and track KPIs (efficiency, time saved, quality improvements, adoption rates)
Continuously iterate based on feedback and real-world usage
Enable & Standardize:
Establish best practices for AI usage across the company
Guide teams on how to effectively use AI tools in their daily work
Act as the internal expert for AI workflows, tools, and capabilities
What Success Looks Like (First 3-6 Months):
Delivered multiple production-level AI solutions with measurable business impact
Reduced manual work and improved efficiency across at least 2-3 departments
Successfully integrated AI workflows into core systems and daily operations
Achieved strong adoption across teams (beyond experimentation).

Customer Service
An Israeli CRM and Business Tech company undergoing a rapid transition to an AI-first approach across its products, services, and internal processes.
We are looking for a hands-on professional who will take ownership of customer-facing AI solutions, become a central point of contact for key customers, and work closely with our product and AI development efforts.
This is a cross-functional role with real impact on how the company operates and grows over the coming years.
Responsibilities:
Own and manage ongoing relationships with customers, gradually taking on a central Customer Success role
Analyze complex business needs and translate them into CRM and AI-based solutions
Define and design AI agents, automated processes, and advanced workflows
Lead and support solution implementation with customers, including hands-on involvement when needed
Work closely with development and implementation teams
Identify problems, propose solutions, and take full ownership from definition through execution
Continuously improve internal workflows and delivery processes using AI
What we offer:
A key role with real influence on the companys direction
Direct collaboration with the CEO and a high-quality core team
An opportunity to help shape the next generation of CRM and AI-driven solutions
A flexible, non-hierarchical work environment that values initiative and impact.