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Required Professional Services Subject Matter Expert
Realize your potential by joining the leading performance-driven advertising company!
As a Professional Services Subject Matter Expert, part of the SMEs team in our Tel Aviv office, youll play a vital role in ensuring high-quality support and contributing to business success by connecting with multiple stakeholders across globally. You will be an essential pivotal engineer within the advertiser professional services tech solutions group, leading at least one area of expertise as the highest level of technical escalation and management, owning it end-to-end.
You will juggle between:
Complex technical case investigations.
Consultation and mentoring to lower levels of support.
Bug reporting, tracking & prioritizing.
Knowledge creation, retention and training - including via AI and automations.
Operational data analysis.
Ad-hoc activities and projects with our Product and Business stakeholders.
Long-term relationships.
You will collaborate with multiple stakeholders within the professional services group as well as the engineering group, and our business teams.
How youll make an impact:
Perform in-depth troubleshooting of the most complex support issues in your SME area/s, requiring expert understanding of our features and architecture.
Be an escalation point for burning issues within and outside your primary SME area/s.
Provide assistance and consultation to lower level support teams, as well as other groups that see you as the go-to-person.
Analyze operational aspects of your SME area/s and share actionable insights with top management. Preferably use AI for faster and higher quality results.
Create and provide training and knowledge material - new feature introduction, troubleshooting methodologies and tools, technical summaries, courses and quizzes creation. Preferably use AI for faster and higher quality results.
Interact with our NPI (new product introduction) Specialist for logistical aspects related to new features.
Perform periodic meetings with Product and R&D regarding issue prioritization, new features and supportability requirements.
Cooperate and coordinate with additional groups within professional services, support, sales, account management and more.
Identify and work to close gaps of knowledge, work methodologies, supportability, processes and opportunities for automation.
Manage ad-hoc strategic activities and projects related to your area of expertise, outside of technical case handling or content creation.

Required DevSecOps Engineer
Realize your potential by joining the leading performance-driven advertising company!
The ideal candidate will bridge high-level security governance with hands-on, automated security implementation across the Software Development Life Cycle (SDLC).
This individual will be a critical enabler, empowering teams to move swiftly and deliver exceptional value to our clients, all while upholding the required security standards. A proven track record in successfully balancing rapid innovation with robust security practices is essential for this role.
How youll make an impact:
As the DevSecOps Engineer, you will be responsible for creating a secure-by-design culture and leading the operational implementation of our security strategy. You will:
Build the Secure SDLC (SSDLC) Strategy: Develop, own, and execute the companys comprehensive DevSecOps strategy, focusing on automation to manage security at scale from code check-in to production deployment.
Lead Key Security Engineering Initiatives: Lead and manage security engineering programs, including:
Maturing the security tools stack (e.g., implementing WAF, and automating SCA/SAST tools).
Owning the bug bounty and responsible disclosure programs triage and remediation tracking.
Enhancing the Identity and Access Management (IAM) framework through concepts like Just-In-Time (JIT) and Zero Trust principles.
Operationalize CVE Tracking and Remediation: Design and implement a scalable system for discovering, tracking, and prioritizing Common Vulnerabilities and Exposures (CVEs) in third-party and custom code. Drive the engineering teams to achieve security risk remediation goals by providing clear, actionable data and automated patching mechanisms.
Measure & Drive Improvement: Develop and maintain key DevSecOps metrics (e.g., Mean Time To Detect/Remediate - MTTD/MTTR, percentage of code coverage by SAST/SCA tools) to measure the effectiveness of automated controls and provide a data-driven picture of the application security posture.
Embed Security Engineering: Spearhead R&D DevSecOps initiatives, partnering directly with engineering teams to select, deploy, and maintain security tools, establishing security gates and best practices throughout the product development lifecycle.

Required DevOps Engineer
Realize your potential by joining the leading performance-driven advertising company!
The ideal candidate will bridge high-level security governance with hands-on, automated security implementation across the Software Development Life Cycle (SDLC).
This individual will be a critical enabler, empowering teams to move swiftly and deliver exceptional value to our clients, all while upholding the required security standards. A proven track record in successfully balancing rapid innovation with robust security practices is essential for this role.
How youll make an impact:
As the DevSecOps Engineer, you will be responsible for creating a secure-by-design culture and leading the operational implementation of our security strategy. You will:
Build the Secure SDLC (SSDLC) Strategy: Develop, own, and execute the companys comprehensive DevSecOps strategy, focusing on automation to manage security at scale from code check-in to production deployment.
Lead Key Security Engineering Initiatives: Lead and manage security engineering programs, including:
Maturing the security tools stack (e.g., implementing WAF, and automating SCA/SAST tools).
Owning the bug bounty and responsible disclosure programs triage and remediation tracking.
Enhancing the Identity and Access Management (IAM) framework through concepts like Just-In-Time (JIT) and Zero Trust principles.
Operationalize CVE Tracking and Remediation: Design and implement a scalable system for discovering, tracking, and prioritizing Common Vulnerabilities and Exposures (CVEs) in third-party and custom code. Drive the engineering teams to achieve security risk remediation goals by providing clear, actionable data and automated patching mechanisms.
Measure & Drive Improvement: Develop and maintain key DevSecOps metrics (e.g., Mean Time To Detect/Remediate - MTTD/MTTR, percentage of code coverage by SAST/SCA tools) to measure the effectiveness of automated controls and provide a data-driven picture of the application security posture.
Embed Security Engineering: Spearhead R&D DevSecOps initiatives, partnering directly with engineering teams to select, deploy, and maintain security tools, establishing security gates and best practices throughout the product development lifecycle.

To ensure your success as a Solution Engineer , you need to be an ambitious, confident and self-motivated individual, with previous SE experience or another technical customer facing role. You need to be passionate about innovative technology, technical sales and articulating value to customers and prospects. In addition, we are also looking for:

An excellent team player, with the ability to work across all disciplines.
Excellent communication and presentation skills, with the ability to communicate technical value into business value.
Previous 3 - 5 years of experience with observability or application performance management technologies and techniques.
Ability to troubleshoot technical issues to produce a working outcome and be able to manage this process.
Ability to manage a number of projects simultaneously, work with a number of different sales people and support other SEs where needed.
Must have a strong desire to grow professionally, adapt to an ever-changing environment and are coachable.
Must be able to travel up to 30% of the time
Responsibilities:

Evangelize product offerings during international trade shows and at key customer account meetings to promote new and expanded business.
Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts.
As part of the solution engineering team participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs.
Present vision to our customers C-suite executives.
Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle.
Present on-stage demonstrations providing insight and context to our customers during key marketing events. Either at Dynatrace sponsored industry events or partner sponsored events, ensure key demonstrations are delivered by you or a team member at demonstration booths.
Gather, qualify and provide feedback from customers to Product Management to improve market share and meet the market needs.
Not only work with internal sales team, but also with partners, supporting their team in the customers and being a technical point of contact for them (trusted advisor/technical coach).
Position might be filled at a higher level based on candidate experience.

We're looking for a passionate and skilled Customer Support Knowledge Specialist to join our dynamic Knowledge team. This team is critical to enhancing our players' experience by analyzing ticket data, building workflows for agents, and sharing feedback analysis with company stakeholders. If you're data-driven, proactive, and thrive in a collaborative environment, we want you to be part of our journey!
Responsibilities
Collaborate closely with various teams within the studio to optimize the player experience.
Identify, track, and analyze trends in player inquiries and issues, providing proactive resolutions and suggestions.
Leverage AI-driven tools to analyze support data and identifying emerging trends
Create and maintain workflows in the Internal Knowledge Base to ensure accuracy and relevance.
Lead projects from initiation through completion, ensuring timely delivery.
Identify opportunities for improvement and implement strategies and optimizations to enhance department KPIs.

Were looking for a highly skilled and motivated DevOps Team Lead to play a key role in our platform group. This high-impact group serves as the strategic center, responsible for the infrastructure, platform, tools, and shared services that power our entire R&D organization.

As the Team Lead, you will combine hands-on technical excellence with strategic leadership, mentorship, and project execution oversight. You will own the technical roadmap, set the standards for operational excellence, and directly manage the team. Your mission is to ensure our R&D organization can work autonomously, reliably, and at peak velocity in a five-nines product.

You will be the primary partner for engineering leadership across the company, championing DevOps principles, platform adoption, and reliability best practices. This is a critical leadership role for an individual who thrives on building high-performing teams, setting a clear technical vision, and driving mission-critical outcomes.

What Youll Do

Team Leadership & Management:

Manage, mentor, and coach the team, fostering a culture of ownership and technical excellence.
Own the DevOps technical roadmap and prioritization roadmap, aligning goals with R&D strategy.
Lead the team in designing and implementing scalable, highly available, and secure cloud infrastructure.
Strategic Platform Development:

Define and enforce standards for IaC, observability, security, and cloud cost optimization.
Drive the evolution of our Kubernetes platform and production environments for scale, stability, and security.
Oversee the development of self-service tooling and automation to enable engineering teams' autonomy.
Cross-Functional Partnership:

Act as the key technical representative, collaborating with engineering leadership and security to define and deliver solutions.
Champion and drive the adoption of platform services and tooling across all R&D teams.
Lead infrastructure incident response and post-mortem processes, focusing on long-term stability improvements.

Were looking for an experienced & talented IT Infrastructure Team Leader to join our growing IT department and lead our IT and Cloud Corporate Infrastructure.
Youll be suggesting, implementing and deploying new IT solutions together with maintaining our existing IT infrastructure, assuring that all of our systems are in optimal condition, providing the best service to our clients.
Responsibilities
Lead a team of IT Infrastructure & Cloud engineers, managing their day-to-day operational work including prioritizing tasks and meeting team goals.
Be a focal point for escalations requests from the field, related to our global corporate on-premise and cloud infrastructure. This includes servers, storage appliances, active network equipment, firewalls and cloud services.
Support a variety of IT cloud-related SaaS services and platforms such as AWS, Okta, Google Workspace, MDM, Cloud Backups, Zero Trust Network Access (ZTNA), Secure Web Gateway, Cloud-based EDR and other cutting-edge technologies.
Define network policies and procedures, including design and planning network communication systems.
Assure and monitor high network performance (availability, utilization, throughput, QoS, latency, etc.)
Suggest, implement and deploy new solutions together while maintaining the existing infrastructure, assure that all our systems are in optimal condition, and provide the best service to our clients.
Identify IT related business requirements and propose innovative solutions to enhance efficiency and productivity.
Set roadmap objectives, goals, and KPIs for the IT infrastructure team.
Design and implement the IT Infrastructure in new offices worldwide contributing to our global expansion.
Collaborating with our security team to implement technology and security policies, safeguarding our systems and data from potential threats.
Lead IT purchasing decisions and processes as needed.

Were looking for a talented IT Support Specialist to join our growing IT team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.
Responsibilities
Act as the primary contact for IT-related inquiries and resolve technical support requests through in-person interactions, email, and ticketing systems.
Diagnose and resolve complex hardware, software, multimedia, network, and security issues with advanced troubleshooting.
Fully support, configure, maintain, and optimize end-user equipment and IT infrastructure, including systems and networks.
Oversee IT aspects of employee onboarding/offboarding, utilize automation to streamline processes, and manage devices across sites using MDM for synchronization and security.
Identify urgent technical issues, escalate as necessary, and collaborate with technical teams to ensure effective IT operations.
Provide clear guidance, training, and support, acting as an internal tech consultant to enhance user experience.
Implement and maintain IT best practices by evaluating and adopting new technologies to enhance process improvements and IT capabilities.

We are looking for a SecOps Engineer to join our Security Operations team. In this role, you will help defend the organization end-to-end, from IT security to cloud security - while performing third-party and internal security reviews, handling incident response, conducting threat hunting, and supporting GenAI security work.
Responsibilities
Design, operate, and improve security infrastructure by maintaining core controls, hardening systems, and leading cloud security efforts to address misconfigurations, vulnerabilities, and identity risks.
Monitor, investigate, and remediate security alerts and threats by performing DFIR, analyzing attack vectors, proactively hunting adversary activity, and leading incident response.
Perform security reviews of third-party vendors, SaaS platforms, and internal applications, assessing architectures, data flows, integrations, and risk exposure.
Defend the organization end-to-end across endpoints, identities, applications, and cloud by operating and advancing SecOps controls (SIEM/EDR/CSPM), building automations, enforcing best practices, and partnering cross-functionally to drive security outcomes.

We are looking for an IT Systems Engineer to join our team and help scale our global operations.
You'll own the technical architecture of our SaaS applications, identity platform, and endpoint management strategy, ensuring they work together seamlessly. This is a hands-on engineering role where you'll design scalable solutions, serve as the Tier 2-3 escalation point for complex technical challenges, and help shape how we integrate AI-powered tools into our environment
Job responsibilities:
SaaS & Identity Architecture
Help with the design and evolution of our SaaS strategy, ensuring scalable, secure, and seamless management of enterprise applications.
Own the Okta identity platform: SSO/SAML configuration, SCIM provisioning, lifecycle automation, and access governance across 50+ applications.
Define standards, policies, and best practices for application integration, implemented across the broader IT team.
Build and maintain integrations between SaaS platforms to streamline data flows and reduce manual administration
Continuously evaluate new tools, AI-powered applications, and frameworks to strengthen our SaaS capabilities, including building the integration strategy for each.
Support the integration and governance of AI-powered tools, ensuring secure deployment aligned with IT and Security policies.
Endpoint & Device Management
Administer and optimize Jamf Pro (Macs) and JumpCloud (Windows devices), ensuring compliance, security, and seamless user experience.
Optimize deployment and lifecycle workflows to enable zero-touch onboarding and efficient device management
Partner with IT Specialists to operationalize onboarding, compliance, and device lifecycle processes at scale.
Support audit, reporting, and compliance initiatives by maintaining clear visibility into device health and fleet metrics.
Tier 2-3 Support & Team Collaboration
Serve as the escalation point for complex MDM, identity, and SaaS-related issues, performing root cause analysis and driving resolution.
Collaborate with IT Specialists to support day-to-day IT operations, guiding execution while helping resolve advanced tickets.
Work closely with IT Security Engineers to align system configurations with company-wide security and compliance objectives.
Identify opportunities to reduce ticket volume through self-service capabilities and process improvements.

Job Overview: We are seeking an experienced and security-oriented system Administrator with 3-5 years of hands-on experience to join our IT team. Responsible for maintaining, configuring, and securing our organizations infrastructure, with a strong focus on networking, virtualization, and firewall administration. Strong communication and customer service skills are essential, as this role involves frequent interaction with internal users and cross-functional teams.
Key Responsibilities: Manage and monitor internal infrastructure, including servers, networks, virtualization platforms, and firewalls. Administer and maintain systems such as VMware /Hyper-V and backup solutions. Configure and maintain network devices (switches, routers, firewalls) with a focus on security best practices. Apply security patches, hardening procedures, and proactively monitor for threats and vulnerabilities. Respond to technical system support tickets and incidents in a timely and customer-focused manner. Document system configurations, processes, and procedures clearly and accurately. Collaborate with other IT staff to plan and execute infrastructure upgrades and improvements. Ensure compliance with security policies and industry standards.

Fiverr is looking for an experienced DevOps Engineer to join our high-performance team. You’ll work closely with development teams to design and implement smarter processes and tools, while embracing a GenAI-driven mindset. In this role, you will help build and scale infrastructure that not only keeps Fiverr running smoothly, but also powers next-generation AI-driven applications with speed, resilience, and efficiency. Fiverr’s Technology Stack sample: AWS, Kubernetes, Terragrunt, Ansible, Jenkins, ArgoCD, Argo-Workflows, Service Mesh, Nginx, CloudFlare, Hashicorp Vault/Consul, Kafka, RabbitMQ, Prometheus, Grafana, VictoriaMetrics, CircleCI Programming languages: Python, NodeJS, Go, Kotlin

What am I going to do?:

* Maintain and build a large-scale, highly available cloud infrastructure focusing on K8S.
* Improve resiliency and cost efficiency of our cloud infrastructure.
* Use GenAI tools to automate troubleshooting, speed up incident resolution, and improve production reliability.
* Develop AI-driven self-service solutions to accelerate developer issue resolution and resource provisioning.
* Develop and adopt new tools to make Development and Operations processes at Fiverr more efficient.
* Collaborate with developers to optimize system performance, reliability, and scale.
* Evolve and maintain Fiverr’s AWS infrastructure by improving and adopting new services.
* Support AI/ML/GenAI services with scalable infrastructure and monitoring.
* Maintain Fiverr availability by participating in DevOps on-call shifts.
* Mentor DevOps engineers.

Equal opportunities:
At Fiverr, we’re not about checklists. If you don’t meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you. At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

We are looking for a passionate and skilled Backend Developer to join our dynamic team! If you're excited about working on large-scale cloud-based security systems and enjoy solving complex challenges, this is the perfect opportunity for you.
As part of our backend team, you will develop and enhance server-side components for cutting-edge security services. You will work with big data, AI-driven analysis, and a microservices architecture that serves millions of users worldwide.
What You'll Do:
Design and develop new features to meet customer needs
Optimize and scale existing services to ensure high performance
Collaborate with other teams (Mobile, Agents, etc.) for seamless integration