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we are seeking an experienced and highly motivated Support Engineer to join our dynamic Support team. As a Support Engineer, you will play a critical role in ensuring the success of our customers by providing technical support and delivering solutions to issues raised by customers. You will work closely with our customers, as well as collaborate with cross-functional teams to enhance the overall customer experience.
Responsibilities:
Customer Support:
Provide high-quality technical support to customers via various channels (email, chat, phone).
Troubleshoot and resolve issues promptly and effectively.
Collaborate with customers to understand their needs and provide tailored solutions.
Technical Expertise:
Develop and maintain in-depth knowledge to effectively troubleshoot and resolve customer issues.
Stay updated on product enhancements, new features, and industry best practices.
Problem Resolution:
Analyze and diagnose technical issues reported by customers and provide timely resolutions.
Escalate issues to the development team when necessary, providing detailed information for efficient problem resolution.
Document troubleshooting steps and solutions for internal and external knowledge bases.
Customer Advocacy:
Advocate for customer needs and collaborate with internal teams to address and prioritize product bugs and product improvements.
Continuous Improvement:
Contribute to the development of documentation to streamline support processes.

We are looking for a CSM with a proven track record to join our Customer Success team. This role reports to the Director of Customer Success and is a strategic member of our team.
In this role, you will be working with Fortune 500 companies to manage the customer relationship throughout the customer lifecycle while actively driving value for customers.
Your main goal is to understand customers pain points and help them achieve the business outcomes based on your experience and Cycodes capabilities. To be successful in this role, you must have experience in software development and/or application security.
You must be able to articulate technology in both technical and non-technical terms; that is, you should be able to have strategic conversations with C-level executives as well as perform technical deep dives with operational engineers.

We are looking for a Senior Devops.

We are looking for a DevOps Engineer (AWS).

We are looking for a Data Engineer.
What You'll Do:
Design, build, and maintain data pipelines and infrastructure
Develop and implement data quality checks and monitoring processes
Work with engineers to integrate data into our systems and applications
Collaborate with scientists and analysts to understand their data needs

We are looking for a Cloud Architect.
What You'll Do:
Realization and implementation of the architecture on the variety of technological components and services
Implementation of automations and scripts based on Infrastructure As A Code (for example: Terraform)
Implementation and implementation of protection and security solutions in the cloud
Maintaining regular interfaces with the security and cloud protection teams in the organization
Locating and implementing new technological opportunities in the cloud field
Maintaining regular interfaces with companies and organizations in the cloud field in Israel and in the community

Required Senior Fullstack Engineer
Position Overview:
As a Fullstack Developer, youll work on a greenfield product designed to automate cloud optimization across AWS, Azure, and GCPgiving customers better cost efficiency without sacrificing flexibility.
Youll be working across the stack, from designing smart APIs in Python to building modern and responsive interfaces in React. This is your chance to take ownership of architecture and help shape an innovative product.
Your ownership will include:
Developing scalable, end-to-end features using Python and React.
Designing and building RESTful APIs with performance, reliability, and maintainability in mind.
Building elegant, intuitive UI components in React within a scalable micro-frontend architecture and shared component library.
Collaborating with PMs, designers, and cloud experts to translate complex challenges into product features.
Taking end-to-end ownership of key components, contributing to architecture and design decisions.
Integrating with internal systems and external APIs, including major cloud platforms.
Driving best practices in code quality, testing, automation, and CI/CD workflows.
Participating in code reviews and fostering a high-standard engineering culture.

Were looking for a Senior DevOps Engineer whos passionate about developer experience, platform reliability, and cutting-edge automation.
This role goes beyond traditional DevOps youll dogfood our own cloud and Kubernetes optimization products, providing hands-on feedback and product insights directly to our product and engineering teams.
Youll design and own a scalable, resilient, developer-friendly infrastructure while shaping how the company itself builds, deploys, and optimizes in the cloud.
Your ownership will include:
Architect, deploy, and manage Kubernetes-based platforms across AWS/GCP for scalable microservices.
Implement Infrastructure as Code using Terraform, Terragrunt, and Helm, ensuring fully automated, versioned environments.
Build and maintain CI/CD pipelines with Argo CD, GitHub Actions, and GitLab CI to streamline deployments.
Develop Python automation tools and internal platforms that enhance developer experience and reliability.
Continuously dogfood our optimization products (e.g., for Kubernetes and cloud cost automation) validating their performance, identifying improvements, and advising the product team on real-world impact and UX.
Monitor and optimize system performance, scalability, and cost efficiency using observability and FinOps best practices.
Collaborate with R&D teams to improve developer velocity, CI/CD workflows, and infrastructure resilience.
Champion platform-engineering principles enabling teams to deploy confidently and operate efficiently.

Required Senior Backend Engineer Python
Were expanding our team to lead the next evolution of cloud commitment managementbuilding a next-generation solution from the ground up.
As a Backend Developer, youll be part of a greenfield initiative developing an innovative product that automates cloud cost optimization across AWS, Azure, and GCP.
Our mission: to empower customers with smarter, data-driven cost efficiencywithout compromising flexibility.
This role centers on backend excellence youll take full ownership of designing and implementing scalable APIs, architecting robust distributed systems, and solving complex engineering challenges. Youll optimize performance at scale and help establish the technical foundations for a product built to last.
If you thrive in a fast-paced startup environment, love building from scratch, and want to influence both the architecture and the engineering culture from day one this is your opportunity to make a real impact.
Your Ownership Will Include:
Designing and developing scalable, end-to-end features using Python.
Collaborating with PMs, designers, and cloud experts to turn complex challenges into impactful product features.
Taking full ownership of core components and contributing to key architectural and design decisions.
Integrating with internal systems and external APIs, including major cloud providers.
Driving best practices in code quality, testing, automation, and CI/CD workflows.
Participating in code reviews and fostering a culture of engineering excellence.