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We are looking for a Director of Support Enablement to lead our global enablement function. In this role, the Director is be responsible for building and executing the long-term enablement vision that elevates Support engineering performance, strengthens cross-departmental alignment (Support, Product, R&D, QA, Field, and Customer Success), and maximizes the effectiveness of our global support organization. The Director owns the full lifecycle of Support enablement: onboarding, everboarding, tooling, processes, technical content, knowledge strategy, and cross-functional alignment. This role directly impacts customer satisfaction, ticket resolution efficiency, product adoption, and internal operational excellence.
Responsibilities:
Manage a high-performing global support enablement team, including team leads, content specialists, trainers, and technical enablement engineers.
Define and execute a company-wide support enablement strategy that aligns with organizational KPIs, Support OKRs, and product roadmaps.
Act as the senior advocate for Support and customers, collaborating with R&D, Product Management, QA, Customer Success, Sales Engineering, Field Services, and Operations.
Drive cross-departmental programs that ensure Support is continuously enabled for new features, emerging technologies, and evolving customer use cases.
Lead strategic initiatives that reduce operational friction and improve Support readiness, tooling, processes, and cross-team workflows.
Own the global technical content program- including technical guides, troubleshooting playbooks, product deep dives, internal knowledge bases, and advanced training paths.
Oversee the design and delivery of scalable onboarding and everboarding programs for Support engineers across regions and seniority levels.
Partner with Product and R&D to identify gaps in usability, documentation, or feature clarity and drive corrective action.
Ensure content quality, version control, and alignment with product releases and technical standards.
Build measurable frameworks to track the impact of enablement programs on resolution time, backlog reduction, quality metrics, CSAT, and first-contact resolution.
Continuously assess support inquiries, knowledge gaps, and recurring technical challenges to identify opportunities for improvement.
Own the enablement reporting package for executive leadership, translating insights into actionable cross-functional initiatives.

As an Account Executive at Wisor.ai, you will play a crucial role as an Individual contributor in driving the growth of our client base and revenue. You'll be responsible for establishing and cultivating relationships with key stakeholders in the freight forwarding industry. This role requires a proactive and results-driven individual who can navigate the challenges of the market and contribute to our mission of transforming global trade.

We are looking for someone in Israel / Europe.

Key Responsibilities:
Identify and target potential clients in the freight forwarding industry.
Initiate contact with prospective clients through various channels, including cold calls, emails, and networking events.
Create tailor presentations to address the specific needs and pain points of each client.
Lead prospects through the entire sales cycle, from initial contact to close.
Update weekly sales forecasts and meet quarterly quotas.
Gather feedback and communicate insights to the product team.
Keep detailed records of sales activities and client interactions using our CRM system (Hubspot).
Provide regular reports on sales performance and forecasts.
Work closely with Customer Success to ensure smooth launches.

We are an early stage and well funded startup (last rounds by Team8), and now looking for an Administrative Manager for a part time role, to join the team for the long run! This is a Sunday-Thursday, 9:00-15:00 role, 1 day work from home.



We are looking for a resourceful Administrative Manager to manage and streamline our office operations, ensuring a highly productive and well-organized environment. This role is key in maintaining vital administrative functions and offering exceptional support to our team.

The ideal candidate will be a multitasker and the go-to person for fostering a seamless office experience, helping everyone perform at their best.

Key Responsibilities:

Office Operations & Daily Support:
Manage daily office functions, providing proactive support to team members across departments.
Ensure the office is organized and presentable, oversee supplies and inventory, and coordinate with external vendors for optimal efficiency.
Manage and coordinate daily schedules for management members according to business needs (internal & external meetings)

Finance & Records Management:
Keep meticulous records of office expenses, budget allocations, and financial transactions.
Assist in preparing reports, processing invoices, and managing the office budget.
Act as the focal point for the travels on a business trip - book flights & hotels, register to conferences etc...
Cooperation with financial focal points in regards to payments and insurance.

HR Support:
Facilitate a smooth onboarding experience for new hires, including orientations and setup, and oversee employee offboarding.
Help plan and execute office events, and team gatherings, enhancing office culture and team morale.
Help w/ special projects as may come from time to time.

We are looking for a Manager of Customer Delivery.
The Customer Delivery Manager plays a key role in the Sales organization, ensuring the smooth and successful onboarding of new merchants onto our fintech platform.
You will lead a team responsible for managing the technical and operational delivery of merchant integrations; bridging the gap between Sales, Product, and Engineering.
This role requires a strong mix of commercial acumen, data-driven decision making, and delivery excellence. Youll ensure that each onboarding project is executed efficiently, supports the companys revenue goals, and delivers measurable client value.
Key Responsibilities:
1. Team and Project Leadership
Lead a team of Customer Delivery Managers responsible for onboarding new merchants and partners.
Manage end-to-end delivery timelines, ensuring smooth implementation of our payment and fintech solutions.
Act as the main escalation point for onboarding challenges, driving fast resolution and maintaining client confidence.
Oversee multiple projects simultaneously, ensuring consistency, quality, and operational readiness.
Foster a culture of accountability, collaboration, and continuous improvement within the delivery team.
2. Commercial Orientation
Work closely with Sales leadership to align delivery priorities with commercial goals and revenue targets.
Support the sales process by providing input on delivery feasibility, timelines, and scope.
Identify opportunities for upsell, cross-sell, and long-term value creation during the onboarding process.
Monitor project profitability and resource efficiency, ensuring commercial objectives are met.
Partner with the Revenue Operations team to forecast delivery capacity and improve sales-to-delivery handover.
3. Data Analytics & Performance Optimization
Leverage data and analytics to measure delivery performance, merchant onboarding speed, and activation success rates.
Develop dashboards and reports to track key onboarding KPIs (e.g., time-to-go-live, merchant activation rate, issue resolution time).
Analyze trends and identify process bottlenecks using data insights, driving operational improvements.
Collaborate with cross-functional teams to translate analytics into actionable strategies that enhance merchant experience.
Use a data-driven approach to optimize workflows, improve efficiency, and reduce onboarding friction.
4. Cross-Functional Collaboration
Act as the key link between Sales Engineering, Account Managemnt, Product, Compliance, and Operations teams.
Ensure seamless coordination of technical integrations and merchant readiness.
Contribute to product feedback loops by sharing client and onboarding insights with Product and Engineering teams.

We are looking for a Revenue Operations Specialist.
As a Revenue Operations Specialist, In this pivotal role, youll help power the engine of our go-to-market strategydriving operational efficiency, sharpening performance visibility, and delivering actionable insights that move the business forward. Youll partner with stakeholders across Sales, Marketing, Finance, and the broader GTM organization to turn data into impactful decisions and fuel growth.
From building and maintaining performance dashboards to supporting strategic planning and optimizing sales processes, youll play a hands-on role in shaping how we operate. This is a deeply cross-functional position where your analytical skills, business insights, and attention to detail will be key.
Responsibilities:
Identify inefficiencies in sales processes and lead initiatives to streamline workflows within the CRM.
Design and implement scalable sales processes, monitoring adoption and iterating based on feedback and performance.
Present data-driven insights and performance updates to key stakeholders and senior management.
Track and analyze key business and operational metrics to support strategic revenue planning and decision-making.
Build, manage, and continuously improve dashboards and reports to monitor KPIs and performance trends.
Ensure data consistency, accuracy, and reliability across reporting platforms.
Deliver training on new CRM processes and tools to global sales teams, and maintain up-to-date documentation and enablement materials.
Manage and optimize the revenue technology stack, including CRM and marketing automation platforms, to ensure systems are aligned with business goals.
Support day-to-day RevOps operations, including user onboarding/offboarding, access management, and admin tasks such as updating distribution lists and Google Groups.

We are seeking a results-driven Sales Manager with deep expertise in high-risk payments to drive revenue growth, acquire strategic merchant accounts, and build long-term
partnerships in challenging verticals. The ideal candidate will have a proven track record in high-risk merchant acquiring, PSP (Payment Service Provider) environments, cross-border transactions, and compliance-sensitive industries. You will play a critical role in expanding our footprint among high-risk sectors such as gaming, crypto, forex, adult, nutraceuticals, and other complex verticals, while ensuring compliance and operational excellence.
Key Responsibilities:
Business Development & Sales-
- Identify, engage, and close new merchant opportunities in high-risk sectors.
- Build and manage a robust sales pipeline through proactive prospecting, networking, and industry events.
- Negotiate commercial agreements and pricing structures to optimize profitability and risk exposure.
Client Relationship Management-
- Serve as the primary point of contact for key merchants, and referral parters.
- Collaborate with account management and underwriting teams to onboard and maintain merchants efficiently.
- Maintain strong client satisfaction and retention rates through ongoing relationship management.
Cross-Functional Collaboration-
- Work closely with compliance, risk, and underwriting teams to align on acceptable merchant profiles.
- Coordinate with operations and product teams to tailor payment solutions that meet unique client needs.
Sales Reporting & Forecasting-
- Track and report KPIs, pipeline health, and revenue forecasts to management.
- Contribute to strategic planning and market expansion initiatives.

We are seeking a passionate, driven, and experienced B2B Retention Specialist to join our Retention and Reactivation Team.
In this role, you will play a key part in strengthening relationships with our business clients, supporting their needs, and driving long-term engagement.
The position is a replacement for maternity leave.
Key Responsibilities:
Proactively contact customers who have stopped using our business services and rebuild relationships to encourage renewed activity.
Provide clear, effective support to customers using our business portal and mobile application.
Troubleshoot and resolve online or technical issues to ensure a seamless user experience.
Increase the number of active business clients by promoting product adoption and consistent usage.
Reduce client churn through strategic outreach and excellent customer care.
Achieve monthly performance goals, including daily call quotas and overall retention KPIs.
Deliver accurate daily statistics and performance insights to your manager

We are looking for a Supply Retention Representative.
The retention representative will be responsible for responding to driver retention calls: Identify and resolves drivers complaints through empathy and creative techniques, in order to motivate drivers to continue using services, while providing quality customer experience.
Work in a fast-paced call center environment and make outbound retention calls to existing clients who ask to quit and/or downgrade services on their account.
Receive inbound retention requests from current clients or initiate proactive calls to clients with low usage, all in a high-intensity call center environment.
Initiate calls to clients with past due fees in order to collect payment.
Resolve drivers complaints / concerns through active listening, empathy and professionalism.
Utilize proactive retention skills to turn requests for service termination or downgrades into engagement by identifying drivers needs.
Increase drivers engagement and use.
Identify and report systematic problems that could have negative impact on clients experience.
Lead processes and projects in order to generate solutions to reduce client dissatisfaction.