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We're hiring our first team member to join the newly formed Strategy & Operations functiona central role for someone passionate about building connective tissue across a growing, cross-functional organization.
Youll partner with leaders across Sales, Marketing, Product, Customer Success, and more to build operating rhythms, support KPI definition and tracking, and drive strategic initiatives forward. This role is critical to increasing operational clarity, resolving coordination friction, and helping the company scale with agility. You'll work hands-on and own end-to-end initiativesfrom planning and alignment through execution and delivery.
Responsibilities
Lead cross-functional projects and pods aligned with strategic priorities (e.g. SWAT teams, GTM enablement, cross-org processes).
Build and maintain internal operating frameworks that improve visibility, accountability, and decision-making across the org.
Support department leaders in defining and tracking KPIs/OKRs, ensuring alignment with company priorities.
Conduct gap analyses across teams and functions (process maturity, metrics, workflows), then help design and implement improvements.
Translate qualitative feedback into action plans, working closely with leadership to align input with execution.
Conduct gap analysis within departments (structure, metrics, process maturity) and initiate improvements.
Drive project execution, ensuring clear roles, timelines, and outcomes, while keeping stakeholders aligned.
Some travel may be required to support offsites or deeper collaboration with distributed teams.

we are a leading global provider of cybersecurity solutions, dedicated to protecting organizations from sophisticated threats. As a Sales Engineer, you'll be integral to our mission, leveraging your expertise to safeguard both businesses and individuals. Join a dynamic team of creative minds committed to redefining security standards while harnessing cutting-edge technologies. If you're passionate about enhancing digital safety and making a significant impact, this is where your skills will truly shine.
Key Responsibilities
Client Collaboration: Work with the sales team to identify prospects and understand customer challenges, tailoring security solutions to their needs.
Technical Leadership: Provide technical guidance and lead presentations, demonstrating our solutions through Proof-of-Concepts.
Proposal Management: Respond to RFIs and RFPs, showcasing our capabilities and aligning solutions with client requirements.
Education and Advocacy: Educate partners and clients on emerging security technologies, championing cybersecurity through industry engagement.

Customer Success Managers
We are seeking for the one who will become a key contributor to grow our existing customer base and improve the quality and experience of all our customers. The Customer Success Manager will bring Applauses best ideas, innovations, and capabilities to their portfolio of customers and match these to the customers' business goals, driving greater business value to our clients. You will also serve as the point for issues that impact the customer's success and drive risk mitigation. The ability to work cross-functionally between Sales, Project Management / Delivery and Finance.
The Customer Success Manager will engage, retain and drive customer's satisfaction, will serve as the advocate for each customer beginning from the point of sale and extending through onboarding and project success, and accelerates the expansion within each account.
Were a good fit for hungry, creative, self-starters who like to build things, and who take work just a bit too seriously. We offer outstanding benefits; we have fun, and we push one another hard to achieve ever-greater results in our march to reinvent how companies TEST their software apps. Not to mention a career with tons of potential to grow within the company. Let us help you build yours!
Key Responsibilities: Drive toward attainment of customer renewal/retention/churn goals Partner closely with Account Executive and extended account team members Own the customer relationship on behalf of Applause Serve as an internal advocate for customer products and services needs Work collaboratively with other sales leaders as well as leadership in other functional groups Plan and achieve quarterly and annual metrics and goals; report on progress to the executive