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Reporting to the Israel Service Manager (ISM), the Field Service Engineer (FSE), troubleshoots, services, installs (deploys) and repairs Explosive Detection Systems (EDS), Conventional X-Ray Systems (CXS) or Computed Tomography (CT) equipment at customer sites. An FSE must be team oriented and flexible, and actively seeks to share information and assist his peers. Possess solid communication skills, both oral and written. Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Cross trains on all products serviced in the field, and displays proficiency in servicing all equipment across the product line. Willingness to work on special projects, some of high visibility, as assigned. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others.

Has a working knowledge of PC applications (MS Applications, SAP, and Reporting tools) to provide clear, concise information summaries as required.

Duties:

Responsible for meeting daily service repair needs and driving customer satisfaction
Installs, repairs and maintains equipment in the field; provides customer training as required.
Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
Order, install, and return parts and manages repair parts cycle time
Reviews all logs for open issues and prepares formal reports to customers as necessary.
Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
Ensures that tools and test equipment are properly maintained and calibrated
Assesses product/equipment performance based on field support data; recommends modifications or improvements.
Seeks to provide technical support to customers and other service professionals as required.
May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
Possesses a solid level of technical knowledge on the companys X-Ray and CT products.
Maintains clear and concise business communication proficiency, both oral and written
Establishes and maintains a close relationship with senior level FSEs and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
Exercises every available measure to control and minimize costs.
Travel, overtime and work hours other than Sunday -Thursday may be required.
Comply with and ensure department compliance with Company health, safety and environmental policies.

At our company, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Main Responsabilities
Key accountabilities
Implementation of the necessary organization of one work front to enable the delivery, erection, installation works achievement in the optimal conditions: performances, costs, quality and health and safety.
The POS Installation Supervisor reports directly to the POS Installation Manager and is in charge of making sure that the power supply equipment is installed in conformity with the Basic and Detail Designs, the installation procedures, the Quality Assurance / Quality Control (QA/QC) system and the Time Schedule in place.
Its duties include also the necessity to report on all technical Issue: with the Engineering Manager and its Installation Manager about Detail Design concerns and with the procurement teams and its Installation Manager about Non-Conformities Reports (NCR) on equipment / material.
The POS Installation Supervisor had to prepare the 4M process before starting activities and had to submit it to the Installation Manager for starting GO decision.
During the Installation, the POS Installation Supervisor is required to organize the tasks, in a competent and consistent way, so that all key activities are properly controlled. He will coordinate with other contractors site teams.
The POS Installation Supervisor will manage and control the Subcontractors technical performance as per their subcontracting obligations.
The POS Installation Supervisor collects and signs the teams reports - Daily / Weekly -
Its duties include also to coordinate with OPC and other third parties on Site.
The POS Installation Supervisor is responsible of the teams & subcontractors works in compliance with our company EHS and local rules.
Its duties include the follow up of the service of the machine and maintain the highest level of availability.
The POS Installation Supervisor alerts and reports to the management on any concerns he has related to the job he has to perform, and especially regarding: EHS, Quality, Access, etc.
The POS Installation Supervisor is responsible for the onsite Quality Plan & EHS Plan implementation.
Delivery
Daily / Weekly progress report
Weekly Quality report based on the NCR analysis and the Quality controls reports
Weekly Hourly report of his Construction team.
Warehouse request
Analysis of the equipment or material consumption.
Report of the service of machines & tools
The POS Installation Supervisor must be based on-shore, on site, typically in the Project Leading Unit.
Performance measurements
Weekly works progress program control and associated reports.
Client complaints follow-up (non-conformity forms)
Quality Control indicators (Time to close NCR - OTD reception document)
On Time Delivery (OTD) Installation milestones
EHS indicators.