our company isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind our company's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like our company's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of our company platforms, we make our company's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Responsibilities
Coordinate across teams involving moderate to high complexity to manage construction activities at facilities to support service vendors, and ensure safety, security, and compliance. Help identify needs and coordinate the allocation of resources for space expansion and modification design.
Compile and analyze data to create and configure scripts and tools for data center-related tracking and reporting, in line with project objectives, with some guidance.
Provide expertise and mentorship to deploy and operate new data center infrastructure across teams.
Report issues and follow data center procedures to troubleshoot and diagnose issues with equipment or infrastructure as they arise, and identifying the resources needed to resolve identified issues.
Own the repair, fix, and performance of preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with limited precedent.
Requirements: Minimum qualifications:
Bachelor's degree or equivalent practical experience.
Experience with performing component-level repairs on IT equipment.
Experience with networking protocols.
Ability to lift/move 50lb (23kg) of equipment as required and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.
Preferred qualifications:
Experience in working within a data center or network operation center environment.
Experience in team and project management and leadership.
Experience in collaborating and partnering with teams.
This position is open to all candidates.