לוח משרות דרושים Customer Success Manager במרכז

expanding its team and recruiting for a Service Delivery Operations Specialist, who will work in alliance with the Customer Success Partner cultivating the relationship throughout the customers journey with SuccessFactors and will serve as the first point of contact for all operational activities with clients after initial implementation.



Reporting to the Service Delivery team lead, this position is open for candidates living in Israel, and is available to work remotely.



Key Responsibilities:

The Service Delivery Operations Specialists responsibilities will encompass, among others, managing resources, coordinating activities, monitoring performance, and maintaining high client satisfaction.

We are seeking a highly skilled and motivated Customer Service Professional to join our team. This role is a vital part of our Customer Success Team, responsible for overseeing the onboarding process of vendors onto our cybersecurity system for our esteemed clientele.

The successful candidate will serve as the main point of contact for vendors on behalf of our clients, ensuring seamless integration and continued support throughout the vendor onboarding process. They must be comfortable with working under tight deadlines, multitasking, utilizing various tools, and managing and responding to a large influx of customer service-related inquiries.

The role
Vendor Liaison: Serve as the main point of contact for vendors on behalf of our clients, engaging in negotiations and handling communications over phone and email to ensure optimal terms and agreements for our service.
Client Relationship Management: Act as an additional point of contact for our clients throughout the vendor onboarding process, collaborating closely with the customer success team to serve as another trusted advisor and advocate, building and maintaining strong relationships.
Onboarding Coordination: Lead the onboarding process for vendors onto our cybersecurity platform, collaborating closely with internal teams and external stakeholders to ensure a smooth and efficient transition.
Difficult Conversations: Handle challenging conversations with vendors and clients professionally and effectively, addressing concerns and resolving conflicts to achieve mutually beneficial outcomes.
Issue Resolution: Proactively identify and address any issues or challenges that arise during the onboarding process, working diligently to find effective solutions and mitigate risks.

We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in the EMEA region.



what youll do:

Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers needs internally.

Own shared responsibility for customer churn.

Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes).

Own responsibility for invoice payments, renewals, contractual changes.

Collaborate with our sales team to achieve quotas while keeping our clients highly engaged.

Identify up-sell opportunities and communicate them to the relevant business line owner.

Facilitate and support up-sell processes.

Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers.

Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

Maintain all information on customer activity within the CRM platform.

We are looking for a highly skilled and experienced FinOps & Customer Success Manager to join our team.
As a FinOps & CSM, you will be responsible for building and maintaining strong customer relationships, developing and implementing FinOps best practices, improving customer experience, and minimizing churn. You will also be responsible for onboarding and training clients, providing insights on client-to-business interactions, and handling customer complaints and requests.
The successful candidate must possess an entrepreneurial mindset, excellent communication skills, and a strong aptitude for learning and using new technologies. Additionally, you should be able to provide valuable insights into customer behavior, contribute to clients' business goals, and develop effective strategies to drive customer success.
Responsibilities:
Design, develop, and implement FinOps and customer success programs for Public Cloud customers, aligning with our methodology and best practices
Serve as a focal point for our cloud customers throughout their lifecycle, overseeing onboarding, training, and growth initiatives. Focus on cost optimization, governance, and best practices
Stay current on FinOps tools and trends in the cloud industry, keeping abreast of policy changes from various cloud vendors
Lead FinOps processes with cloud customers, concentrating on cost optimization, governance, and best practices
Analyze and extract insights from extensive cloud billing and usage datasets using Business Intelligence (BI) tools. Monitor data patterns to identify anomalies and unplanned spikes, contributing valuable input for strategic and operational decision-making.

We are seeking a highly skilled and motivated Operations Manager to join our team.
The primary focus of this role will be on managing and optimizing our processes to ensure maximum customer retention and satisfaction. The Operations Manager will play a critical role in driving efficiency, accuracy, and effectiveness in the renewals process while collaborating closely with cross-functional teams.
What you'll do:
Lead and manage the day-to-day operations of the renewal process, ensuring timely and efficient renewals
Develop and implement strategies to improve success rates, including proactive outreach, customer segmentation, and targeted communication campaigns
Analyze customer data to identify trends, predict churn risk, and develop strategies to retain at-risk customers
Develop and maintain clear playbooks and processes to ensure consistency and efficiency
Track and report key metrics
Identify opportunities to automate tasks and streamline processes.

CUSTOMER SUCCESS MANAGER RUSSIAN SPEAKER - MATERNITY LEAVE REPLACEMENT
Herzliya
How can we crystalize its DNA into one eye-catching sentence for you?
Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor.
Do you believe in personalized service? Do you understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships? Then you just might be the right candidate for our Customer Success Manager position.
As a member of our Customer Success team, you will have a major impact on our future success by being our eyes and ears with the clients. Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback to help the Product and R&D team innovate new features. Ultimately, youre there to ensure that our customers are more successful.
Please submit your CV in English only.
What you will do:
Manage Mid-market clients accounts on all levels: technical, business, support and product, and help them succeed in their goals
Working on process optimization
Lead a project, that will be beneficial for the team's success
Provide client feedback internally to Product and R&D
Provide client training and webinars
Help clients adopt new features
Identify and lead upsell opportunities
Work closely with Operations and L&D to optimize processes for the team
Work closely with Sales, Marketing, and Partners teams to grow our expansion in the region.

XM Cyber is a global leader in hybrid cloud security. XM Cyber brings a new approach that uses the attacker’s perspective to find and remediate critical attack paths across on-premise and multi-cloud networks. The XM Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems. As a senior technical writer in XM Cyber’s Product department, you’ll be responsible for:
* Maintaining product documentation, including user guides, release notes, known issues, and API guides, according to a 3-week release schedule
* Collaborating with UX to write and improve feature microcopy and in-app notifications
* Collaborating with Research to write and improve technique, remediation, and control documentation
* Tracking and authorizing release contents for Product and CS

We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in the EMEA region. what youll do: Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers needs internally Own shared responsibility for customer churn Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes) Own responsibility for invoice payments, renewals, contractual changes Collaborate with our sales team to achieve quotas while keeping our clients highly engaged Identify up-sell opportunities and communicate them to the relevant business line owner Facilitate and support up-sell processes Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Maintain all information on customer activity within the CRM platform
Position Intro:
Earnix is a leading provider of advanced pricing and rating solutions tailored for the insurance industry. Our cutting-edge software empowers actuaries and data scientists within insurance companies to make data -driven decisions and optimize pricing strategies. With a commitment to innovation and a deep understanding of the insurance landscape, Earnix is at the forefront of revolutionizing how insurers approach pricing and rating.

Viber is one of the most popular apps in the world and the most downloaded app to come out of the start-up nation. Working at Viber, provides a unique opportunity to influence hundreds of millions of people using our messaging app. The Viber business team is responsible for developing, selling, and maintaining all the revenue-driven products and services at Viber, and we’re looking for a Customer Success Operations Manager to join our team. Join us and become an integral part of our customer success efforts, ensuring efficient and high-performing operational tools and processes for customers, partners, and our business unit team members.

Responsibilities:
As a Customer Success Operations Manager, you will be responsible for various processes, operations and services our business teams use worldwide. Responsibilities will include:
* Ownership and execution of several operational processes
* Technical support to Viber's sales managers and business partners in various domains
* Collaboration with internal teams for investigations of escalated reported issues
* Work together with other team members to define new processes, integrations and development requirements for systems in use, as well as optimize existing processes

Advantages:

* Russian speaker
* High-level knowledge of backend-oriented programming languages (JavaScript, Node JS, Python, PHP or similar)
* Graduate of/Student in BSc in Computer Science or equivalent

Experience:
1-3

The customer success engineer is a key member of the post-sales organization, aligning our observability technologies with the needs of our customers. We are customer obsessed, work hard, and have a team culture that is both entrepreneurial, professional, and fun. This is a technical customer management role in which you will own the long-term relationship with our top logos. The role is Hybrid (3 days from the office) workdays are MondayFriday

Key Responsibilities:
Ensure proper onboarding for new long-tail customers so they have a seamless experience getting started.
Execute POCs and identify opportunities for upselling or cross-selling additional products or services to long-tail customers, driving incremental revenue growth.
Monitor customer adoption and usage patterns, proactively identifying any barriers to adoption and implementing strategies to address them
Serve as the primary point of contact for long-tail customers as their needs arise on an ad-hoc basis
Work with Long-Tail Account Managers to develop and execute retention strategies to reduce churn, increase customer loyalty, and ensure renewals
Customer Journey:
Develop comprehensive, accessible, self-service resources such as knowledge bases, FAQs, and video tutorials that address common customer inquiries and issues.
Implement automated onboarding workflows that guide new long-tail customers through the setup process step-by-step. Use email sequences, in-app messages, or chatbots to deliver personalized onboarding guidance and support based on the customer's specific needs and preferences.
Set up trigger-based communications to automatically reach out to long-tail customers at key milestones or touchpoints in their customer journeycheck in after they've completed onboarding, reached certain usage milestones, or are up for renewal.
Track long-tail customers' usage patterns and behaviors. Set up automated alerts or notifications to flag instances where customers may be experiencing issues or underutilizing the product.
Implement automated surveys or feedback forms to gather insights from long-tail customers about their experiences with the product or services.
Generate personalized product recommendations for long-tail customers based on their usage history, preferences, and behavior.
Automate and streamline repetitive tasks and processes involved in managing long-tail customers.

Creative and Branding Studio is looking for a client and Project Manager, who has a passion for the world of design, branding, graphic design, videos, and creative. This role involves managing ongoing projects and complex ones, for clients of leading companies in Israel and abroad.
This role is perfect for someone responsible, organized, energetic, and ready to take on significant responsibility. The ideal candidate will be able to understand and manage projects and processes and will contain a diverse portfolio of clients and projects, for leading companies.

an AI text generation platform for marketers.
More than 1 billion marketing messages are created every day across digital channels. Most of them are bias-laden, expensive to create, and ineffective.
artificial intelligence models are capable of analyzing text and understanding its intent and ideal audience. As a result, we can now generate original marketing language that drives action.

Who we are
Were a team of doers from all walks of life who share a passion for AI and innovation.
We firmly believe in personal growth, care deeply about our work, and aspire to be world-class in everything we do.

The opportunity
Weve been fortunate to enjoy rapid growth and adoption by thousands of customers, and actually, were just getting started. As a Customer Experience Associate, you will join a small team that moves fast and help build out a key function.

Together with the team, youll be responsible for supporting our customers at scale. You will own management of our Knowledge Base Resources and leverage AI to handle customer support escalations and requests at scale. Youll also work closely with our product team, representing the voice of the customer and in turn creating guides to help our customers drive the most impactful business outcomes with our new features and releases.

Youll be expected to execute fast but, more importantly, to solve problems and find long-term solutions that can be implemented as new processes, products, or features. You will also significantly shape the companys future by creating value for our existing and new customers. A successful Customer Experience Advocate at will critically evaluate the business, our team, his or her own performance, and our processes with a growth mindset. Failure is expected and encouraged because thats where we learn. And finally, youll join us at an exciting and challenging time of fast growth, with ample opportunities to learn and grow with us.

Responsibilities:
Help customers succeed and provide support on all levels: technical, business, and product
Deliver excellent support to customers at scale, understand their business goals, and unblock any technical hurdles to their success.
Manage our support channel and our self service resources while acting as a liaison between our self serve clients and the rest of the team
Maintain a comprehensive and updated knowledge base
Work together with the marketing and product teams to push customers toward success and high product engagement at scale
Educate new customers through marketing materials and product documentation
Provide internal customer feedback
Leverage data to demonstrate how has impacted our customers and identify areas of risk & opportunity with our customers at scale
Analyze customer usage data, gather insights and learnings, and establish new processes and product requirements
Fail forward. We encourage you to think and act quickly and test new ideas

we are looking for a dedicated and empathetic Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the first point of contact for our valued customers, providing excellent service and resolving their inquiries and issues.

Responsibilities:

Serve as the main point of contact for customers, addressing their inquiries, concerns, and technical issues.
Provide exceptional customer service and ensure a positive customer experience.
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Resolve customer issues by troubleshooting, diagnosing, and providing appropriate solutions.
Escalate complex or unresolved issues to the appropriate departments while maintaining ownership of the case.
Document and track customer interactions, issues, and resolutions in our CRM system.