You will be responsible for providing an outstanding technical support experience to our business customers and partners. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with experts, Engineering (Product Groups) or Management to engage subject matter. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and being an excellent communicator and a service oriented professional.
Responsibilities Include
Take ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system and product issues
Ability to solve technical problems under pressure and time constraints, and manage customer escalations
Extensive customer facing activities.
Develop a deep understanding of the customers technical environment
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Help to document best practices in maintaining SAP BTP Portal Services
Team player, be part of team, take tasks and contribute to the successes of the team.
Demonstrate high professionalism and technical leadership
Requirements: Student of BS or MS in a relevant technical field.
Experience with development tools.
Experience with technical development support an advantage
Attention to detail and good problem-solving skills
Results driven with excellent execution skills.
Self-managed.
Eager to learn new technologies and platforms in a short time.
Excellent communication skills.
Fluent English.
This position is open to all candidates.